Scrum Master Project Manager

Ernest Panoussi

Email: ******@********.***

Mobile: 310-***-****

OBJECTIVE:

I seek to utilize my experience in various industries and a cross-functional team setting, to make a positive contribution to a high-performing company.

PROFESSIONAL SUMMARY:

Experienced Manager with a demonstrated history of working in IT & Automotive industry

Experienced in implementing SAFe Agile methodologies to drive cross-functional collaboration and deliver results with efficiency and adaptability.

Proven ability to lead Agile teams in large-scale projects for optimized project management.

Skilled Technical Program Manager, Project Manager, User Experience, Enterprise Software, Agile Methodologies, iOS, Android, and Mobile Applications, CSM, Certified Scrum Master, Strong professional with a Bachelor of Science focused in Telecommunications & Network Engineering from Karlskrona Institute.

Possess a comprehensive knowledge of the wireless space with over 10 years direct industry Project Management experience, including Tier 1 OEM and Service Provider settings, delivering high quality results through dedication and teamwork

Goal and detail oriented, self-motivated team player with a great attitude.

PROFESSIONAL EXPERIENCE:

Honda USA, Corporate Office - LA, Torrance, California Jan ‘24 to Aug ‘24

PM, Project Manager & Scrum Master

Contributed with first Honda all EV vehicle launch, ZDX by supporting tracking & resolving dev & QA reported issues pre-launch of the program.

Led the post-launch support of Honda’s first all EV vehicle, ZDX, by prioritizing reported issues to be address immediately, or added to the backlog or identified as an enhancement for future sprint plannings and execution.

Worked with the Product owner to implement the scrum methodology for more effectively work result with focus on continuous improvement.

As PM & SM, worked with product owner leading an active customer and dealer-facing Product Experience Division.

Worked with PO and stakeholders to define the timeline and milestones of the project and continuous releases.

Communicated the timelines with delivery partners, developers, QA and other contributors to understand the delivery schedule.

Supported the teams in holding the timelines for a successful delivery on schedule and achieving the milestones.

Helped team with transition from a waterfall methodology to adapt to a scrum and SAFe delivery for a faster delivery.

As scrum master using agile delivery, supported the team's devotion to agile practices and values, coached team members and the organization on process improvement opportunities, and removed impediments, when necessary, facilitated the scrum ceremonies for an iterative and productive delivery.

Supported the Product Owner with product goal and backlog management.

Collaborated with stakeholders and provided reports on teams progress.

Identified risks and dependencies within team and other delivery departments and provided mitigation plans to stakeholders.

Collaborated with other departments to identify and plan for any dependencies within different teams or groups.

Preparing with dev, QA, PO and vendor for each quarterly activity before attending quarterly PI Planning.

Meta/FaceBook, Corporate Office - LA, Burlingame, Seattle May ‘22 to June ‘23

TPM, Technical Program Manager

Collaborate with Product, TPM, Design and Engineering to develop and drive reliable execution plans

Support Team Sprint operation, program requirements and priorities including coordinating leadership reviews

Help teams understand and improve their execution velocity

Setup product development processes for technical teams

Collaborate with multiple teams to complex develop product features

Managing and responsible for tracking, assessing progress, reporting and mitigating risk for multiple programs/projects

Meeting engineering Managers for Triaging (bugs/features) and any new requirements and provide support

Build & manage dashboards for tracking product and product pillar's status and velocity

Being adaptable and able to manage ambiguity

Effectively working autonomously and proactively in a fast paced environment

Support software product development process in company and managing technical work of multiple teams

Collaborate with virtual reality products departments and services, Networking 3D Interactive games (or similarly complex networking entertainment product)

Supporting and establishing project management, project roll outs, roadmaps, frameworks and necessary tools

Communicate program status, progress, risks and mitigation to stakeholders by making post as communication to involved parties

Managing 2P and 3P artists and studios external vendors

Manage and responsible for communication between Meta and vendors, resourcing, projects, programs and change of scope

Establishing Software Development Process for organizational departments to follow SDLC

Proposing Agile software development with 2 weeks Sprint iterations

Working with internal and external VR Producers and Artists

Accomplishing and launching the next generation Meta/Metaverse VR Platform

Making department posts to signal the progress of each Programs/Projects

Meeting with stakeholders and planning projects for H1 and H2

Canoo Electric Vehicles, Corporate Office - Torrance, CA Oct. ‘20 to Feb. ‘22

Sr. Scrum master, Product Software and Infotainment team

Facilitate and guide the scrum team on how to use SAFe Agile/Scrum concepts, values, practices and principles focusing on improving team effectiveness and lean development

Manage day-to-day aspects of multiple teams, including leading Agile meetings such as backlog refinement, sprint planning, reviews, retrospectives and daily stand ups

Set schedules, facilitate discussions and ensure roadblocks towards sprint goal are resolved

Set schedule for steady and cadence based releases

Prepare the team to accept sudden releases if needed per management, internal or other requests

Support the Development team(s) to enable them to successfully execute project deliverables

Work with other departments to identify dependencies and align the teams to work on an earlier timeline to work on dependencies without being a roadblock for other teams

Creating transparent dashboard for all dependencies between software departments to view by team members/managers and C levels

Capture and use Agile metrics and retrospective actions with an eye on assessing Agile maturity and process/practice improvement

Track and remove impediments from the development process to help with efficiency and productivity of project teams

Represent Agile teams and report development and release statuses

Facilitate and ensure effort estimation is performed within the Development team

Coordinate with Architecture, Vehicle Test & Validation, IT Operations, Manufacturing and PMO teams as required

Work with both internal and external stakeholders/suppliers.

Maintain Open issues lists and ensures effective and on time closure of such issues.

Encouraging teams to commit more than previous Sprints.

Improving team’s velocity as teams matures and compared to previous Sprints.

Medtronic, Corporate Office - Minneapolis, MN & Northridge, CA Aug. ‘19 to Sep. ‘20

Sr. Mobile Application Project Manager, IoT Mobile Biotech

Manage and lead two major iOS and/or Android project teams for Medtronic IoT Diabetes business unit teams to meet the objectives and deliveries

Manage and lead two major iOS and/or Android project teams for Medtronic IoT Diabetes business unit teams to meet the objectives and deliveries

Managing FOTA, firmware over the air project for iOS & Android platform for OTA updates of the product that would be launched and products that already have been launched.

Manage Research and Development business unit project related activities & resourcing

Overseeing mobile software development – applying SDLC, using Scrum or Iterative Development Methodologies, overseeing project team risks, schedules, feature planning, resource allocations, tracking goals, prioritizing, etc.

Demonstrated accountability when it came to every aspect of project

Heavily involved in enhancements, maintenance and production related issues, for new projects as well as released projects

Presented Atlassian JIRA and Confluence to one of the mobile teams which lead to organized and stress-free workload for the team, measured velocity and productivity as well as happier team members

Managed all project’s documentation activities to pass through documentation cycle and to be released in Medtronic’s internal Agile tool for archive and future FDA audits

Ensuring all the documentation activity has been approved and ready for any European or US FDA, Food and Drug Administration audit

Collaborating with stakeholders and other departments

Weekly meetings with PMO office to be aligned with other departments and report any changes on the schedule for OTA projects

Interaction, communication and negotiation, with other teams

Applying SDLC, SAFe Agile, Scrum or Iterative Development Methodologies and experience in an enterprise level for lean development

Teaching and coaching mobile team in using Atlassian JIRA to execute the project, including updating JIRA & Confluence

Working and managing offshore dev & test vendor

Meeting with marketing and human factor team to ensure marketing and product development are coordinated, identify any risks, issues or roadblocks that might set the project to delay, and communicate to management.

Resource allocation

Involved in application process including design, submission and review

Coordinate events and workshops, on any Epic feature or as needed

Ensure any existing or new process and regulations are upheld to Medtronic standards

Working closely with test team ensuring all business requirements have met to expectations of the business on development as well as OTA projects

Plan user trials for OTA applications in staging as well as in production prior to launch

Hilton Hotels, Corporate Office - Dallas, Memphis & Glendale May ‘18 to June ‘19

Program manager for Connected Room

Organize and monitor existing/new projects for the Connected Room and IoT initiative by working with necessary pods

Manage OTA updates on launched applications for iOS & Android platforms

Lead project teams to meet the objectives and deliveries

Coordination between the project deliveries of pods within the project, such as mobile apps delivery, IoT, device certification, mission control and support team

Control deadlines and activities

Work with the HR team to manage staff and resources for programs

Work closely with the Agile delivery team & stakeholders to execute Digital & Marketing initiative and enhancing the quality of existing Hilton Hotels projects and programs

Work with marketing and communications team to increase awareness of Hilton programs and projects

Budget and fund allocation

Participate in application process including design, submission and review

Coordinate and run events and workshops

Work with different teams to collect user experience feedback and presenting to stakeholders, and use it to achieve Hilton Hotels highest standard hospitality experience

Develop industry partnerships to use the future and latest technology for Connected Room experience

Participate in meetings with new IoT device manufacturers, and select new products with respect to company/department roadmap

Managing UAT activities for OTA upgrades before launching new apps.

Ensure any existing or new process and regulations are upheld to Hilton standards

Act as Scrum master as needed to move any impediments and road blocks, facilitate daily stand-ups, biweekly Demo/Retro/Planning and biweekly Grooming sessions/meetings for scrum team

Coaching, practicing software teams and have the team to use enterprise level of agile development, SAFe for lean development

Update Jira and Confluence as team’s work space

KIA Motors Inc, USA - Irvine, CA Sep. ‘14 to Apr. ‘17

Program/Project manager for Digital Experience Telematics for Mobile, Frontend and Backend

Program/Project Manager and responsible for launching parallel projects for connected car, embedded and non-embedded Telematics platform. MyUVO web, responsive web, iOS, Android and HTML5 mobile app development.

Act as Scrum master, if needed, in a SAFe agile environment (Scaled Agile Framework for lean development), planning, backlog grooming and facilitating retrospectives.

Manage multiple projects and development of apps for Connected Car, and Telematics services.

Manage Software Development Life Cycle, from concept to product readiness to launch and maintenance.

Maintaining OTA activities of new products and existing products in the market for development as well as updating the software OTA.

Build a support team and to attend audits and gates for immediate resolution of issues found by quality auditors.

Align all content and asset deliveries from Internal Digital marketing for KIA’s Model year launches with ongoing web and mobile project deliveries.

Coordinate product release with Digital Marketing team with respect to digital asset readiness for KIA.com and mobile apps, before launch.

Bench mark other Automotive OEMs Connected Car solutions.

General Motors - Detroit, MI June ‘11 to Apr. ‘14

Project Manager

Project manager and responsible for code delivery for all the three iOS, Android & HTML5 teams in an agile XP environment using SAFe framework in an enterprise level.

Scrum master, OnStar RemoteLink application for GM “Connected Car” vehicles.

Working on next generation GM vehicles, enabling Wi-Fi HotSpot, using Bosch and LG Electronics Telematics devices and Infotainment systems.

Lead the team in XP Agile and SAFe environment (daily Scrums, Backlog grooming, Iteration planning, Retrospective).

Proficient in SAFe Agile methodologies, adeptly facilitating cross-functional teamwork and achieving project success through scalable Agile practices.

Demonstrated leadership in guiding Agile teams for streamlined project management.

Introduce the Agile environment and Scrum methodologies for counter partners within GM, OnStar for a faster product delivery.

Support Digital marketing with customer survey’s material.

Manage all content and asset deliveries from Internal Digital marketing for GM vehicle launches with ongoing web and mobile project deliveries.

Manage content and asset delivery from Digital marketing agency as vendor.

Wireless Consultant - Los Angeles, CA June ‘09 to June ‘11

Contractor, Consultant

Working in an Agile environment and acting as a Scrum master and Product Owner to meet the goals and milestones

Working in an Agile environment and attending daily Scrum ceremonies, such as daily standups, Iteration planning, retrospectives, backlog grooming etc, responsible and owner of the entire production process for downloadable games and contents for mobile devices, on WinMo, CDMA, Brew and Android platforms.

Interacting with Stake holders, Business Analysts, Internal & External developers and QA team

Cross functional roll and communications between internal and external parties and addressing and managing issues between internal departments

Responsible for creating material for customer support team

Following code development as well as releasing and certifying the product from testing and staging environment to production

Responsible in bringing the customer support up to speed and trainee with the latest software release.

Riot Games Inc - Culver City, CA Dec. ‘08 to Apr. ‘09

Contractor, Sr. Project Manager

Acting as a Sr. PM in a fast pace Video Game Industry with crunch times, an independent Los Angeles-based game developer and publisher

Assigning daily/weekly tasks to QA managers

Responsible for daily activities, such as monitoring testing and certifying daily builds, from Game engineering, Design stream and platform team, by QA managers and tracking issues in bug tracking tool, JIRA, taking the code to a higher level quality

Attending Daily scrum of scrums as well as daily scrums for QA team, as working in an agile environment. Iteration planning using JIRA and AccuRev

Working close with Design, Art, Game engineering, platform, product owner

Planning beta release as well as monthly friends and family releases prior to beta

Setting up the compatibility lab environment

Expanding the QA team

Organizing company mandatory daily game play tests.

Los Angeles County - CA Jan. ‘08 to Nov. ‘08

Contractor, Project Manager

Acting as a Project manager to meet the goals and milestones

Working in an Agile environment using Rally Software tool, attending daily Scrums, Iteration planning etc.

Interacting with Stake holders, Business Analysts, developers and QA team

Following code development, User Stories and Tasks in Iterations, defect creation and correction

Releasing and certifying the product from testing and staging environment to production.

AMP’D MOBILE INC. - Los Angeles, CA Oct. ‘04 to July ‘07

Sr. Project Manager & QA Leader

Project manager for Motorola RAZR handset launch in Canada & MOL (Maintenance Of Life) software for all Amp’d Qualcomm / BREW based handsets such as Motorola E816 “Hollywood”, Kyocera KX18 “Jet” & all Amp’d 3rd party (Jamdat, EA mobile, Novarra, Pilot, MobiWeather, etc) preload BREW and WinMo downloadable applications on Motorola Q, Motorola RAZR, Motorola E816 and Kyocera KX18 handsets

Managed Qualcomm’s signing and countersigning of BREW applications, both as preload applications and on DAC (Data Application Client) for availability as OTA upgrade path for customer handsets in the field

Managed all 3rd party vendor such as EA mobile, Jamdat, Novarra, Pilot, MobiWeather & etc supplied BREW & WinMo downloadable and preload applications for integration with Motorola and Kyocera handsets, including build and test schedule with the OEM

Involved in DAC testing process if required by 3rd party vendors and QP (Quality Partners)

Worked closely with Qualcomm on tracking change requests from Amp’d Mobile Inc.

Managed 3rd party server based releases. Coordinated with Ampd’s Operations and Notification Operating Center prior to releases live to the network, usually at midnight, to ensure minimal customer impact in case of roll-back

Managed web production releases and QA

Managed Changes in Amp’d internal QA test cases based on new requirements or requests from vendors for support of hardware and software features

Managed QA resources for in-house as well as outsource testing of Amp’d products using QP

Set up training for Amp’d Mobile Customer Care, Tri1, Tri2 and Triage prior to network launch with the first Amp’d mobile branded handset. Provided similar training for Amp’d mobile sales staff in retail stores, provided material and was point of contact for Verizon Wireless, the network for launch related QA issue resolution.

ERICSSON MOBILE COMMUNICATIONS CORP. – Sweden Jan. ‘98 to Jan. ‘03

Project Manager for WAP Implementation / QA Manager

Managed in-house testing & WAP Implementation of WAP stack and error reporting to software developers during implementation phases for 3 WAP modules targeted for 6 to 7 handsets as well as out-source QA to 3rd party vendors occasionally

Managing WAP module testing against different handset platforms in the lab using OTA simulator

Managing testing of WAP related applications in handsets, PDA’s, laptops with different bearers such as SMS and GPRS

Managing Regression testing of errors fixed by developers before approval of each release

Performed functional testing of WAP module interactivity with other applications on the handset, such as browser and phonebook to assure correct functionality

Ascertained proper functionality of WAP SDK, software development kit, in or against mobile phones, PDA phones, laptops or other wireless products

Participated in planning of new WAP projects with QA team, vendors and developers.

System Radio Corp. - Sweden Jan. ‘97 to Sep. ‘98

Flextronics International

GSM Wireless Application Protocol and Telecommunications Engineer

Worked at multiple manufacturing locations performing PCB assembly and final testing of Ericsson Central Communications Center (MD110) product for college internship program in the Circuit Manufacturing/ Programming and Verifications Departments.

Technical Skills:

Project management: CSM: Certified Scrum Master, Agile and waterfall

Mobile: iPhone, iPAD, mini iPad, Android, BlackBerry, Wi-Fi, Telematics, MVNO, BREW, WAP,

CDMA, EVDO, 1x, GSM, GPRS, and WML

Tools: Axure RP, Photo Shop, AI, Rally Software Tool, JIRA, Confluens, Teamsite CMS, Frap,

AccuRev, Windows, Outlook, Mantis, FileZila, ALM, Gherkin.

PM: Traditional and Agile, worked with Agility, Rally, JIRA

EDUCATION & CERTIFICATIONS:

University of Karlskrona, Karlskrona, Sweden Aug. ‘95 to June ‘98

B.S. Degree in Telecommunications and Network Engineering

Swedish Translator School, Helsingborg, Sweden June ‘91 to June ‘93

Professional Linguistics Translator Certification

Scrum Alliance

Certified Scrum Master

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