Customer Service Representative

Yasamine Al-Maslmawi

Grand Rapids, MI *****

***********@*****.***

+1-616-***-****

Dependable and organized Great communication and decision-making skills. Self-motivated and able to work with minimal supervision. Excellent public relations and social skills towards all persons encountered.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Human Learning Systems-Grand Rapids, MI

Present

• Highly Organized, manage several projects

• Proficient in computers with ability to use multiple software applications.

• Ability to work efficiently and accurately in a high paced work environment.

• excellent phone skills and able to communicate effectively.

• work well with all personality types.

assisting customers with their inquiries, resolving any issues, and ensuring a positive customer experience

Senior Environmental Technician

Spectrum-Grand Rapids, MI

February 2023 to September 2023

• responsible for cleaning, disinfecting, and other facility maintenance activities in hospitals and healthcare centers

• Control practices, including bio-hazard waste handling, hand washing techniques, and standard or isolated precautions.

• Among other duties, performs routine cleaning, vacuuming, and buffing of departments, restrooms, hallways, stairways, and associated locations.

• removing stains and residues, taking soiled linens to the laundry room, vacuuming and shampooing carpets, and disposing of trash.

Security Manager

Teachout Security Solutions-Flint, MI

May 2021 to August 2023

• monitor for suspicious activity, respond to security incidents or threats in a professional and timely manner and ensure that an area is secure

• Develop and Maintain informationsecurity policies, procedures, and control techniques to address systemsecurityplanning.

• developand implement security standards and ensure that they are followed by all company staff Production Supervisor

Hearthside Food Solutions-Grand Rapids, MI

October 2017 to February 2021

• Developed and improved daily work plans for a three shift operation; planned production schedules

• Coordinated with Human Resource Department all hiring and training of production workers.

• Ensured buy-in and enhanced employee morale by transforming passive workplace based on seniority to an active, performance based culture encouraging teamwork.

• Prepared accurate and concise reports and ensuring reports are accurate and concise

• Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews, preparing and completing action plans

• Authority to stop production processes as quality issues are identified and drive immediate corrective action and resolution.

Education

High school or equivalent in Security

Flint/Genesee Job Corps - Flint, MI

February 2017 to March 2018

Skills

• Security

• Customer Service

• Organizational Skills

• Cash Handling

• Stocking (2 years)

• Warehouse Experience

• Packaging

• Machining (3 years)

• Public Relations

• Quality Inspection

• Order Picking

• Cleaning Experience

• Materials Handling (3 years)

• Retail sales (2 years)

• Shipping & Receiving

• Load & Unload

• Quality Control

• Quality Assurance

• Maintenance

• Assembly

• Surveillance

• Pricing

• Manufacturing

• Precision measuring instruments

• Hand tools

• Translation

• Warehouse Distribution Experience

• Merchandising

• Calipers

• Forklift (5 years)

• Hi-Lo

• Food processing

• CGMP

• Pallet Jack

• Loss Prevention

• Commercial Cleaning

• Hotel experience

• Word processing

• Restaurant experience

• Environmental Services

• CCTV

• Food Handling (4 years)

• Supervising experience

• Customer service

• Leadership

• Conflict management

• Typing

• Warehouse management

• Hi-Lo

• Load & unload

• Industrial equipment

• Heavy lifting

• Order fulfillment

• Clerical experience

• Windows

• Computer skills

• Administrative experience

• Janitorial experience

• Microsoft Office

• SAP ERP

• 5S

• Team management

• Microsoft Excel

• Sanitation

• Manufacturing

• Computer literacy

• Analysis skills

• Driving

• Grocery store

• Housekeeping management

• CCTV

• Hospitality

• Guest services

• Cash register

• Baking

• Continuous improvement

Certifications and Licenses

Pallet Jack Certification

Driver's License

CPR Certification

Contact this candidate