Customer Service Delivery Driver

Jacob A. Scott

Experienced Automotive Specialist Skilled Delivery Driver Tech-Savvy Professional 4521 Greenfield Drive, Bay City, MI ***************@*****.*** 989-***-****

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Objective

To leverage my extensive skills and experience in driving, customer service, automotive work, and technology to contribute to a company's success by providing reliable, professional, and high-quality service.

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Education

Bay City Central High School

Graduation Date: June 2011, Bay City, MI

Bay-Arenac ISD Career Center

Completion Date: June 2011

Program Area: Computer Networking Technologies, Bay City, MI

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Professional Experience

Amazon Delivery Driver

ASP Logistics, Saginaw, MI

*April 2024 to June 2024*

- Delivered packages promptly while maintaining a high level of professionalism and customer service.

- Managed routes efficiently to ensure timely deliveries.

- Utilized strong communication skills to interact effectively with customers. Mail Carrier

United States Postal Service, Bay City, MI

*November 2017 to April 2024*

- Delivered mail and packages across designated routes, ensuring on-time and accurate delivery.

- Engaged with customers daily, providing excellent service and addressing inquiries.

- Maintained the highest standards of reliability and professionalism. Production/Assembly Line Worker

Nexteer Automotive, Saginaw, MI

*August 2017 to November 2017*

- Assembled automotive parts with precision and attention to detail.

- Demonstrated strong mechanical aptitude and problem-solving skills in a fast-paced environment.

Manager/Team Lead in Oil Change

Graff Chevrolet, Bay City, MI

*July 2014 to August 2017*

- Led a team of technicians in delivering top-notch oil change services.

- Provided hands-on training and support to new employees, enhancing team performance.

- Delivered excellent customer service, building lasting relationships with clients. Hand Packer/Packager

SC Johnson, Bay City, MI

*January 2014 to July 2014*

- Packaged products with attention to detail, ensuring quality standards were met.

- Worked efficiently in a team-oriented environment. Fulfillment Tech

Aero Communications Inc., Bay City, MI

*August 2013 to January 2014*

- Installed and maintained telecommunication equipment, utilizing strong technical skills.

- Ensured all installations met company standards and customer satisfaction. Grounds Seasonal Maintenance

Elm Lawn Cemetery, Bay City, MI

*April 2013 to August 2013*

- Performed general grounds maintenance tasks, demonstrating reliability and work ethic. 3rd Shift Grocery Stocker

Walmart, Bay City, MI

*May 2012 to April 2013*

- Stocked shelves and managed inventory, ensuring products were readily available for customers.

- Worked overnight shifts, maintaining productivity and attention to detail.

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Skills

- Professional Traits: On time, formal, professional, hardworking, great communication, customer service-oriented, people person.

- Technical Abilities: Automotive repair, vehicle maintenance, computer skills (10+ years), networking (10+ years), Microsoft Office, hardware setup, virus removal, BIOS configuration.

- Practical Skills: Handyman abilities, mechanical knowledge, oil change, troubleshooting, cabling, lawn care.

- Other: Great with hands, enjoys the outdoors.

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Certifications and Licenses

- Driver's License

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Memberships, Awards, & Accomplishments

- Member of Business Professionals of America

- President’s Education Award - Outstanding Academic Excellence

- Academic Letter Award - Central High School

- Honor Roll and multiple Perfect Attendance Awards at Bay Arenac ISD Career Center

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Volunteer Experience

- Bay City State Park: Harvested prairie grass seed, participated in environmental conservation.

- 4th Grade Mini-Sessions: Volunteered to teach young students about computers.

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