Accounts Receivable Sales Team
Resume:
Christopher Mastine
Vaughan, Ontario
L4J 8S7
Telephone# 647-***-****
Email: ********@*******.***
Objective: To further pursue my career in a challenging environment
Qualification Summary:
Languages (English and French)
Highly Analytical and possess strong problem-solving skills
Hard working, organized, and dedicated with a positive attitude
Enjoy the challenge of learning new skills and implementing innovative ideas
Work Experience:
TYCO INTEGRATED FIRE AND SECURITY O/A JOHNSON CONTROLS
March 2018-Present
Assisting customers (both internal & External) in resolving issues with accounts
Collaborated with colleagues on process development as well with Sales Team to resolve customer Issues.
Member of Health & Safety Committee and received certification with joint health and Safety
Chubb Edwards
Nov 19,2012- Nov 2017
Bilingual Collection Officer
Assisting customers (both internal & External) in resolving issues with accounts
Collaborated with colleagues on process development as well with Sales Team to resolve customer Issues.
Mentored colleagues in best practices and processes and assisted management in various projects to establish process
Member of Health & Safety Committee and was EH & S Liaison for the Finance area
Member of Employee Satisfaction Action Team in assisting increased employee morale
First National - Team Lead Property Tax Dept
Jan 3-March 2011
Responsible for team of 10 Administrators
Checked letters for accuracy before sending to customers
Assigned daily tasks to administrators
Completed Mortgage agent course
Lindsey & Cunningham Mississauga Ontario
Contract work under Mason Group (temp agency)
October-December 2011-Bilingual Collection officer
Collected HST owed by Businesses as not covered under Insurance claims
Skip Tracing
Responsible for 3rd party assignments and liaison for Collection agency
Moneris Solutions, Etobicoke, Ontario
Nov 1,2010-March 28, 2011 Merchant Relations Officer
Contacted Merchants (English/French) for retrieval requests
Analyzed merchant accounts for possible risk and escalated to appropriate department (Fraud and Collections Department )
Educated merchant about fraud awareness and protection.
Received formal training in charge back processing.
May 25-Oct 29, 2010, Contract- Collections Officer
Responsible for handling of past due accounts
Skip Tracing
Assisted Financial Control with calling French merchants in regards to banks account changes for example,freezes by bank or court order or other changes in Bank information
February 1999 – September 2009 Wells Fargo Financial Mississauga, Ontario
June 2006 September 2009 Team Leader:
Assisted Late-Stage Consumer Collections solving delinquencies with pre-write off accounts
Feb. 2007-June 2007
Special project for late-Stage collections for revolving sales accounts by skip tracing and prevent accounts from writing off.
Consumer French Team:_Team Lead July 2006-Feb 2007
Handled escalations
Responsible for various reports (productivity, attendance, overtime, etc)
Motivated Team members to improve productivity
Completed Side by side coaching & account reviews on team members
Assisted team member with questions or customer disputes (Consumer & MasterCard accounts)
August 2005-June 2006 Supervisor- French MasterCard Collections
Set up Collections Queue Structure in YOM
Involved in hiring process for both full time and part time staff.
Created matrix for VCP goals for the MasterCard Team
Responsible for administration (English and French) and collection aspects for our French MasterCard
Created reports to keep track of bankrupt and CCS accounts for Senior Management
February 1999-August 2005
Collection Specialist
Handle high volume incoming calls from customers and negotiate payment arrangements and worked closely with our branches and other staff members in various departments.
Conducted testing of test region of YOM to ensure validity of collection system.
Assisted in training of new employees.
Prevented accounts from writing off using various tools and setting up satisfactory payment arrangements (Term settlements, rewriting accounts, etc.)
Collected Bad Debt accounts for private label and MasterCard Accounts which involved skip tracing, recommending cash settlements and dealing with disputes and fraudulent activity
Maintain client relations to Company Policy standards in order to avoid adversarial client relations
Administrated Automated Dialler system (Davox) and compiled daily reports
Sept. 1990-Nov. 1998 Citibank Canada, Toronto Ontario
Implemented testing for Y2k project for collections test region and new product launch
Managed portfolios, reconciled accounts, and negotiated payment arrangements
Assisted Team members in handling high volume of incoming calls (French & English)
Bilingual Credit Verification/Collections Representative (1990-1991)
Contract assignment through Personnel employment agency at Citibank
Received Service Excellence Award for outstanding performance
Education: September 1986-1990 Champlain Regional College, Lennoxville, Quebec
D.C. S Social Sciences
Concentration courses included: Business Management & Computers
Training:
Completed Excel course through Train Canada for Specialty Collections (completed spring 2006)
Workshops:
Super Collector to Supervisor training
The Basic Principles for a Collaborative Workplace
Intro & Advanced Excel
Business Communications Skills
Time Management
Intro & Advanced Word
St John’s Ambulance Basic First Aid & CPR (Member of the Emergency Response Team
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