Virtual Assistant Service Representative

CHARMAINE S. DACOCO

Naawan, Misamis Oriental

Philippines

+63-926*******

***********@*****.***

Objectives

To use my skills in a team environment, allowing me to fully contribute to the successful achievement of corporate goals and objectives.

Work Experience

OPTUM GLOBAL SOLUTIONS

CUSTOMER SERVICE REPRESENTATIVE

FEBUARY 2020–JULY 2024

• Responding inbound live chats and emails to customers

• Provide accurate information to customers

• Manage time to finish assigned emails before end of shift. PHILIPPINE AIRLINES AT MCIA

PASSENGERS SERVICE AGENT-PSD

JANUARY 2017 – APRIL 2019

• Facilitate boarding and deplaning.

• Responding promptly to customer inquiries.

• Reassigning seats, processing first-class upgrade standby lists for the airline's loyalty program members.

• Boarding passengers in an orderly, but expeditious. Verify customers boarding passes and take one last look at passengers’ carry-on bags.

• Deplaning passengers with questions about connecting flights or rebook them on new ones when they miss their scheduled connection.

Education

ST. MICHAELS’ COLLEGE

JUNE 2010 – MARCH 2015

DEGREE OF BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT Certificates

Virtual Assistant Training

Clairevoyance E-Learning Academy

September 9-20, 2024

Fraudulent Document and Impostor Detection Course

U.S Department of State Diplomatic Security Service U.S Embassy Manila

October 6, 2017

Skills

• Good Communication was

• Teamwork and Interpersonal

• Time Management

• Ability to work well under pressure

Character Reference

Thomas Gil Sebastian

Manager

Optum Global Solutions

**************@****.***

+639*********

Sheena Adolfo

Virtual Assistant

Med VA

+639********

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