Desktop Support Field Engineer
Resume:
ERIC HESS
Field Engineer
RESUME
Eric Hess
Wooster, Ohio 44691
Email: *****@*******-**.***
Ph: 234-***-****
Please accept the attached resume for the position that your company is seeking to fill as recently advertised. I’ve had the pleasure of reviewing the career description and am very enthusiastic about the position advertised. I believe that my combination of technical skills, consulting experience, and business sensibilities would serve your company well in this position. My foundation is as a Consultant/Network Administrator, on many platforms. If the situation requires troubleshooting or repair of desktops and servers, I deliver high quality, efficient results, quickly and correctly. I’m comfortable with Windows 98, ME, 2000, XP, 7,8, 10 and 11, Windows server 2000, 2003, 2008 and 2012. As well as SQL Server 2005, 2008 and 2012. Active Directory and Microsoft Exchange Server, IIS 5,6,7,7.5, Hyper-V, VMware and more. I have every confidence that to the extent the position requires actual Troubleshooting and repairs or disaster recovery; I can compete with the absolute best. On a more general level, I bring the broad "soft" skills. You can have confidence in a candidate that will represent your business to your customers and teammates. I trust you would find me to be well-spoken, energetic, confident, and personable, the type of person on whom your customers and teammates will rely. I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met. In most situations technical decisions must be made within the context of larger business constraints. Throughout my career I have strived to keep business issues in the forefront, be it as a consultant implementing a test framework to capture defects as early as possible, or as the Project Manager for an enterprise system, allocating resources and prioritizing enhancements to meet strategic objectives. Focusing on business imperatives is a core value of mine, one that I bring to every project on which I work. I appreciate you taking the time to review my credentials and experience. Your company’s blend of Business Strategy and Information Technology is extremely exciting. I hope that you will find my experience, interests, and character intriguing enough to warrant a face-to-face meeting, as I am confident that I could provide value to you and the members of your team. My salary requirement is negotiable based upon the job responsibilities and the total compensation package. Sincerely,
Eric Hess
Eric Hess
732 Spink St
Wooster, Ohio 44691
Email: *****@*******-**.***
Ph: 234-***-****
OBJECTIVE:
Obtain full-time position collaborating with both people and computers that will utilize my strengths and provide room for new learning and growth. SUMMARY OF QUALIFICATIONS:
Effective Communications Skills:
Experience in working with Teams on various levels of organizations requiring report writing, brief and concise emails and excellent verbal communication skills. Able to break complex technical knowledge down into user-level language. Use diagrams to communicate complex processes.
Excellent Organizational Skills:
Excellent organizational skills acquired through dual responsibilities at various client sites. Experience in using Microsoft Visio software and maintaining schedules and calendars. Fully utilizing features of Microsoft Exchange to stay on top of all issues. Prioritization makes timely deliverables possible.
Troubleshooting / Analytical Skills:
Analyzing a problem ("cause") requires going the extra mile to understand the technology making it possible to return systems to normal operations quickly and effectively. Utilize the Internet to advance my knowledge beyond what was learned in my certification classes for Windows Server 2000/2003/2008r2, 2012. "Frequent traveler" to Microsoft’s Web Sites to keep current on technology and solutions.
I believe in sharing solutions resulting from troubleshooting sessions to strengthen the Team. Merging our personal knowledge bases makes for quicker problem resolutions for the customers we serve.
People skills:
Has developed through years of experience in support positions and Network Administration working for a multitude of clients. Works well with Team(s) at any organizational level. Apply active listening, empathy and negotiation skills when needed. Customer Service Skills:
Treats everyone with respect and strive to meet customer expectations. Pride on continuous communication with customers sharing status and timeframes to resolutions that aid in customer satisfaction. Strong organizational skills that make it possible to provide timely and effective solutions and services.
Microsoft Office proficiency:
Designed and created several documents for various clients to aid in training new and current staff. Gained a multitude of abilities troubleshooting most of Microsoft office suites. MOS Expert Certification.
WORK EXPERIENCE:
Contract
True Freedom Enterprises
2015-Present
IT Manager
Various Duties
Manage network in both offices
Manage data and document storage systems
Manage Office 365 accounts and licenses as well as SharePoint site. Maintain and repair all computer systems
Maintain wireless networks in multiple locations.
Administer Exchange online and Azure active Directory.
• Windows 7, 8,10 and 11
• Windows server 2012
• Exchange online
• Azure Active Directory
• Office 365
• Wireless networks
• NAS storage system
• Document sharing and
storage
• SharePoint Foundation
• Network Administration
Contract
SearchPath Inc.
2017-2018
Consultant
Various Duties
Currently review new hosted recruiting software for feature such as custom workflows and integration. Currently considering a move to Dynamics CRM. Certified Career Coach for MyHuntPath.com, teaching inmates at the woman’s prison (North East Reintegration Center) to find what their passion for a career is and helping them achieve those goals upon successful reentry to the community. Teaching basic office technology skills while helping them find their way into society and a career.
• Relocation of office and all computer Equipment including data center.
• Manage and Maintain 53 franchise locations
• Setup and configure user accounts in exchange and active directory.
• Setup Domain Controllers and File Servers in each office and replicate data to HQ.
• Maintain all Computer systems and VoIP systems in all offices.
• Review all business processes and workflow and make recommendations where the flow can be improved through automation of business processes.
• Migrating data from local storage to SharePoint on premise.
• Creating custom workflows, content types, libraries and list in SharePoint
• Custom Corporate dashboard to report on franchise locations sales and placements.
• Currently review other hosted solutions for candidate recruiting.
• Windows server 2012
• SharePoint 2013
• Office 365
• Exchange Server
• Windows 7, 8 and 10
• File Servers
• Active Directory
• Group Policy Editor
• Created new GPO’s
• Virtualized current recruiting solution in Hyper-V in order for more franchise locations to be added.
• Winternals ERD Commander
• DHCP
• DNS
• Desktop/Laptop deployment, configuration and troubleshooting. Owner/Field Engineer
Cortech Consulting
Contract – various contracts.
2000-2024
Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations Developed IT system specifications after evaluating customer's nature of work and business volume.
Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking. Decommission of computers/networks
Windows 7 migrations
Windows 10 migrations
Troubleshot and resolved PC, mobile and tablet device issues including; connectivity, email setup and new user training.
Set up, secured, and maintained wireless networks including TCP/IP routing and firewall configuration.
Updated and maintained virus protection software, performed system scans and removed any detected viruses, spyware and malware
Installed and updated Windows 7, 8, and 10 and Microsoft Office Suite software
• Windows Server 2008 R2 - 2012
• Hyper-V
• App-V
• Remote Desktop gateway services
• XP-mode (for older CRM app.)
• SQL Server 2005
• SQL Server 2008
• Microsoft Desktop Optimization pack (MDOP)
• Sonic Wall
• Fortigate firewalls
• Site-to-Site VPN using sonic walls and a fortigate router.
• Panasonic PBX
• Exchange Enterprise server 2010 (Hosted multiple domains for both clients companies)
• Blackberry enterprise server (configured to push mail from multiple domains)
• SharePoint enterprise server 2010
• SharePoint designer
• Visual studio 2010 ultimate
• Microsoft Dynamics CRM 4 and 2010
• Microsoft Dynamics NAV 2010
Contract
2000-2003
ALL Staff
Alliance, Ohio
Began career as an intern and eventually was promoted to IT consultant Job responsibilities include:
LAN/WAN system administration, desktop PC implementation, including various administration issues for satellite offices and sub divisions. I later managed various desktop project and support teams that was sent out on a variety of contracts obtained by all staffs IT division.
Major Projects:
• Desktop support project manager for token to Ethernet network infrastructure conversion project,
• Recommended, plan and implement corporate education dept human resources application using Windows NT and SQL Server,
• Coordinate and implement Micro Product Division upgrade from Novell 3.11to Windows NT LAN system,
• Manage business unit conversion of large scale upgrade from windows 3.1 for Workgroups and Windows 95 to Windows NT Domain,
• Create various custom tailored training guides for support staff and end user support of application rollouts,
• Develop and maintain PC support project tracking database,
• Assist with design and implementation efforts for technical staffing services division user migration from windows 3.1 to Windows NT Domain,
• Manage hardware and software procurement for business document imaging unit and application rollout.
Education
Polaris Career Center
1989-1993, 4.0 GPA
Field of study was construction trades.
ITT Tech
1993-1997
4.0 GPA
Bachelor of Science, Information Systems and Cybersecurity Other Certifications:
Microsoft Certified Professional
Microsoft Certified Systems Administrator
Microsoft Certified Systems Engineer
Microsoft Certified IT Professional
PROFESSIONAL MEMBERSHIPS/PARTNERSHIPS
AMD Solution Provider
Microsoft Certified Partner
ATI Partner program
Linksys Authorized Reseller/Technician
D-Link Authorized Reseller
Network Professional Association
American Red Cross
Fellowship of Christian Athletes
VTiger CRM Reseller
Fortinet Authorized Silver Reseller
True Freedom Ministries
Years of relevant work experience:
25+ Years
Over the years I have worked on over 500 contracts with a variety of larger corporations. From break fix to large deployments.
My skills are from Copper cabling to fiber,
PC deployments, troubleshooting and support
Domain configuration, Active directory, GPO's, user and computer accounts, Exchange, File shares, SAN/NAS administration.
POTS telephone cabling, troubleshooting
Switch configuration and deployment (Fortiswitch, Aruba, Ubiquiti,) Firewall configuration and deployment (fortigate, PaloAlto) Wireless Network surverys, Design and deployments. And much more.
The following is a list of contracts myself and my team ave worked on over the years. Primarily troubleshooting and break fix emergencies.
Which takes years of experience and skill to walk in a company you know almost nothing about and learn the entire business process and topology of the network as quick as possible to bring the location back Online. This is not a comprehensive list but an Idea of the different types of Networks and technologies i ran into on a daily basis.
3B2 - Darden restaurants
ASD - mostly Manorcare and procare
nursing facilities
Georgia LVT- target stores
Level 10 -multiple retail locations
Modis - IHeart Media
OSBT - Banfield veterinary and several
other businesses, signature health,
Youngstown hospital
prime net - wingstop
quest media
randstadt
retail radio
Rocky mountain POS
Techs Plus
Trextel
Verizon
ATT - Business serveries and SAN
manager in the twinsburg DC
Accuative
Airship industries
ALLIT
Armor Security
AWEComm
Bailliwick
Bullseye Telecom
CISSDM
CTS
DataVista
Dedicated IT
Externets
Genesis
Global Net Inc
Global Onsite
Global Telecom Supply
iDeploy
ITG
JTI
Kinnetix
LMI
LOT Networks
Might Deployments
My Computer Works
Compucom
NetView
NTS
Pivital
Powerlogic Computer systems
Pro Vigil
Reliacore
Resource solutions group
Rittenhouse communications
Sirvis
Spectrum Business Sevices
Spencer Technologies
Splice communications
Staley Tech
Tailwind voice and data
Techs in a sec
Techs on purpose
Telecom Design
TRCA
Trifecta Tech
Velocity
WNTS
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