Service Management Managing Solutions
Resume:
Maria L. - Lafayette, CA ***** PST, USC, Compliant Real ID = Travel ready, No relocation
EMAIL: ********-**********@*******.***
Senior Management Skills & Experience - 10 years
• Service Management
• Professional Services, Manage Customer Engagement
• Professional Services, Managed Services, Managing Solutions
Broad Industry Experience:
• Big 4, Commercial Consulting, Managed Services, Professional Services
• Financial Services, Fintech, Government, Healthcare, Human Resources, Insurance, Marketing, Sales
• High-Tech, OEM Hardware & Software, Security, Wireless
Client Communications Practice Management Field Operations PS Professional Services Managed Services
Regional Territory Leader, Manage 84+ accounts, 24+ Employees, Sales & Marketing Initiatives, QoS Quality of Services
Service Manage $25M+ book of business, P&L Profit @ $20M+, $600K - $14M budgets, Supervise staff productivity
Oversee SOW Statement of Work scope, New service development, Process, Procedures, Service Contracts, Approval
Introduce Value Add billable services, negotiate contracts, receive Customer acceptance to start engagements
Assign Staff, Managers & SMEs to Engagements involving Consulting, Solutions, Programs, Projects, Products Services
Distributed MCA Master Consulting Agreements, Products & Services Sold, SOW Statement of Work documentation
Kickoff Engagements partnered with Customer & Teams, deliver planned SOW statement of work E2E delivery
Participate in staff PM’s kick-off meetings, introducing service offerings, initiatives, approach, presenting solutions
Managers & SMEs present complex solutions design, services & scalable enhancements to meet Client requirements
Influence sponsors & stakeholders across client organizations driving service outcomes to expect, continuous improvements
Initiate Q&A, encourage collaboration, gain buy-in attaining mutual approval from Customers & Regional Practice Lead
Start Staff Augmentation as needed for T&M Time & Materials or Outcome based Customer Engagements
Run internal briefings, as trusted voice of the customer communicated performance feedback, customer expectations, status on hiring staff, resources, customer problem solving escalations, issues resolution, decisions, overall action plan status
Supervise Staff, Business, Legal, Technical, Vendors, Partners, Operations resources onsite, hybrid, remote, offshore
Manage Sponsors & Stakeholders, Vendor Solution Alliance Partners, ISV IHV VAR OEM Partner Relationships
Implement New Marketing Initiatives, engaging sales & leveraging ISV IHV Partner Alliances
Set vendor direction, change management, compliance, next steps action plans to solve problems uncovered for resolution
Managers & SMEs staff to drive SOW statement of work E2E delivery
Conduct Customer meetings, present status reports, performance metrics, financials, compliance, risk, QA, rapid problem-solving results discussed & distributed to all teams, steering committees, executives, sponsors, stakeholders
Goals attained:
• Deliver Service Management, Professional Services Managed Services, dedicated to achieve high customer satisfaction
• Drive to exceed customer expectations, achieve renewals plus retention of ongoing essential services
Keywords represent Senior Management Skills, Categories, Interests, Experience, Key Client Facing Services Initiatives:
Accessibility
Account Director Senior Manager Client Facing Services Management
Account Executive AE Regional Director / Senior Manager Client Executive
Account Start-Up Customer Onsite Facilities Staff Planning
Accountability
Accounting & Finance - Software Interfaces Systems
Active Group Facilitation * Liaison
Adaptability Flexibility Resilience
ADP UltiPro Payroll
Advanced Technology Enabled Services
AIOps
Alliances Partners & Business Partnerships
Amazon Connect
Ambitious
Analysis & Design
Analytical
API Application Programming Interface API Application Process Integration
API Interfaces UI GUI
Application Centric Infrastructure ACI
Application Deployment Application Migration Application Integration
Application Development Lifecycle
Application Migration
Applications - Service Provider ASP Infrastructure Provider AIP
Applications Management
Applications Services
Area Manager
Aruba Airwave HP Cisco Juniper Networks Products
Asana Smartsheet & Adobe tools
ASP
Assembling Project Plans rolling up to overall Master Project Plan part of Program or Product initiative
Assessment
Asset Management
Audio Visual AV Polycom Cisco
Automated Systems
Automated Tooling Predictive AI Generative Artificial Intelligence
Automation
Autonomous Independent Self - Directed
B2B B2Bi B2C B2E
Bachelor’s Degree education or Relevant Training Equivalent Professional Work Experience Certified
Back Office Systems
Backup Restore Archive Recovery Retrieved
Bank Account Services
Banking Mobile Payments Online Banking
Banking transaction processing - deposits checking savings cash advance atm credit debit new accounts
BCP Business Continuity Plan Policy * Service Continuity
Benefits Realization
BIDM Business Intelligence Data Management
Big 5 Andersen
Big4 Accenture Deloitte
Board of Directors Corporate Committee
BOM Bill of Materials
Bondable
BPM BPR
Budget Management * Financials * Budgeting
Business Alignment
Business Analytics Tableau
Business Applications & IT Applications
Business Case Program / Project Charter Funding Process
Business Improvements Innovation
Business Model
Business Operations
Business Planner
Business Process Management
Business Requirements & Analysis
Business Services
Business Software
Business Systems Solutions & Technology Strategy
Business Technology
Business Value Opportunity Focus
Buying Purchasing Purchase Order Invoice
BYOD Bring Your Own Device
C Level Peer CTO CIO Director CXO Partner Executives CEO VP Vice President SVP Stakeholders Sponsors
Calendar Participate Contribute - Client Appointments Meetings Status Speaker Events Presentations
Call Center Technology
Capacity Planning * Performance Optimization
Capital Projects Budgets Costs Resources & Expenses
Central Repository * Collaboration Work Space - SharePoint Blogs Videos Documentation Livelink Wiki
Cerner EHR System - Revenue Cycle
Certifications - Various / in lieu of Bachelor’s Degree / Related Training & Professional Work Experience
cGMP/GLP/GCP GxP 21 CFR Part 11 ERES IEC 62304 Device 820 Quality System Validation DQ IQ OQ PQ
Challenge Standards Approach Optimize Processes
Change Management / Change Leadership / Change Control / CAB Change Advisory board
Channel Sales
Check Point Software Technologies
CIP Critical Infrastructure Protection
Circuit Wiring Cabling HVAC UPS Rack Power Coax Fiber Cat5 Cat6 Optics T1 T3 Switch Conduit Installs
CIS
Cisco Network Products - Routers Switches VoIP Unified Communications TelePresence WLSE CiscoWorks
Cisco Products - Unified Contact Center Enterprise UCCX AV
CISO Audit
Citrix Products – Various
Client Communications
Client Retention
Client Server
Client Service Director
Client Surveys
Cloud Services Provider CSP Public Private Co-Location On premises Cloud Based Cloud Hosted
Clusters Cluster Servers
COBIT ISACA
Co-Located & Distributed Systems
Comfortable doing Presentations & Positive working sessions driving large audiences to participate & perform
Common Services Catalog
Communications - Concise verbal & written communications
Communications Plan & Time Management
Communications Management
Company core values
Company Growth Expansion
Company reorganization expansion relocation consolidation
Compatibility & Interoperability
Compliance Sarbanes-Oxley SOX FTC GBLA FFIEC OCC GDPR COBIT KYC PCI DSS HIPAA ADA SSAE 16
Compliant Qualified Validate
Computer Hardware
Computer Operations
Computer Software
Conference Calls Event Session Webinars - WebEx Adobe Connect MS Teams Zoom Slack Skype
Conference Calls Meetings Agendas Capture & Distribute Meeting Outcome & Briefing Summary
Configuration Management
Conflict Management
Consensus Building & Collaboration
Consent Endorsement Authorize Approval of deliverables Agreement Satisfactory Acceptance Sign-Off
Constraints - Scope Schedule Cost & Expenses
Construction - IT Infrastructure Facilities Remodeling
Consultant * Consulting Projects * Consultation
Consulting Services * Big 4 * Professional Services Manager * Client Facing * Customer Focused
Consumer Fraud Prevention
Consumer Products
Contact Center * Call Center Technology * CCaaS
Content Management ECM
Contingency Planning
Contract Management Contract Negotiation Supplier Terms & Conditions Negotiations Terms Obligations
Corporate Accounting
Corporate IT
Corporate Real Estate CRE
Cost Benefit Analysis Forecasts Funding Proposals TCO Estimates Benefits Realization Reduce Cost
Cost management * Cost Benefit Analysis * Cost models * Spend / Cost Reduction / Save Money * Expenses
COTS off the shelf Products & Tools
COTS Selection & Implementation
CRE Corporate Real Estate
Credit & Debit Card * e-Payments * EMV
Crisis Events
CRM & ERP Implementation - Oracle SAP Salesforce Oracle PeopleSoft Microsoft Dynamics 365
Cross-Functional Cross-Organizational
CSV Computerized System Validation SOP Standard Operating Procedures GMP Good Manufacturing Practices
CTO SVP CIO COO CFO Board Executive Partner
Custom Enhancements * Customizations Development
Custom Software Packaging Process Logistics & Support
Customer Communications
Customer Complaint Resolution
Customer Consulting Engagement Strategies & Standards
Customer Data Maintenance
Customer Experience Manager CX
Customer Facing
Customer Management Solutions
Customer Outreach
Customer Relationship Management
Customer Retention
Customer Satisfaction
Customer Service Operations Call Center Contact Center
Customer Success Manager CS
Customer Support & Relationship Management
Customer Surveys Stories Feedback
Customized Enhancements
CVS PVCS
CX Customer Experience - Needs assessment Improvements Solutions Better Experiences
Daily Monthly Quarterly Annual Reports - Read Write Present
Dashboards Diagrams Workflow Process Flow Workplans Stop Light Progress Reporting
Dashboards Roadmaps White Papers Release Notes Wireframes Workflows Topology Drawings
Data Center - New * Build * Consolidate * Move * Decommissioning * Upgrade * Optimization
Data Center Hosting * DCS Datacenter Services * Colocation
Data Center Migration Consolidation Expansion Relocation
Data Collection
Data Communications & Voice Communications
Data Conversion Data Migration
Data deletion purge policy
Data Governance
Data integration
Data Lake * Big Data
Data Loss Prevention DLP Replication Protection
Data Management Data Quality
Data migration
Data Privacy * Data Security
Data Protection
Data Retention policies
Data Warehouse
Database migration
Database Upgrade
Day to Day Management * Day-to-Day Oversight / Supervising
DCS Datacenter Services
Decision Support Systems DSS
Dedicated Dependable Reliable
Delivery Commitments Delivering Outcomes expected
Dell HP IBM SUN Oracle
Demo Products
Department Head
Department Management
Deployment Management
Develop & maintain standards policies procedures
Devices deployment
Digital Commerce Digital Technology
Digital Products
Direct Connect
Director - Senior Management Stakeholder & Sponsor
Director Alliance Management
Director Program Management Program Manager
Director Technology - PMO
Directory Services
Disaster Recovery DR Business Continuity Planning BCP Service Continuity Planning Recovery Readiness
Discounts Rebates Promotional Support Clearance Value Price Incentives Membership Merchant Offers
Distribute internal reports to various audiences authorized to receive strictly confidential secret clearance information
Distributed Architecture
DMADV Define Measure Analyze Design Verify
DMAIC Define Measure Analyze Improve Control
Document Management
Domain Industries - Multiple
E2E End to End Inception thru Implementation Acceptance Sign-off Close
EBS Oracle E-Business
E-Business B2B B2Bi B2C B2E Business to Business Integration Consumer Employee
E-Commerce *D-Commerce
EDI Electronic Data Interchange HL7
eDMS Documentum DocuSign
E-Fax RightFAX
EHR EMR PHR IHE HIE HIX
EIM Enterprise Integration Management
Electronic Medical Records EMR Health Records EHR
EMAIL Upgrade
EMC RecoverPoint DLP
End User License Agreement EULA
Engagement Manager Account Management - Client Facing
Engagements - Fixed Price Fees Time & Materials Approve Payroll / Timesheets Travel & Expenditures
Engineering Services
English language
Enterprise Applications
Enterprise Architecture
Enterprise Information Technology EIT
Enterprise IT Services
Enterprise Networking
Enterprise Planning
Enterprise Risks
Enterprise Service Desk / Help Desk * Ticket Queues * Non-Technical & Technical Support
Enterprise Services * OEM Enterprise Solutions
Enterprise Software
Enterprise Solutions
Enterprise-wide projects * Medium to Large-Scale Projects
Environment Management
E-Payment Systems
EPCM Enterprise Portal Content Management
EPIC Health Care Applications Software - Various
EPIC Prelude Cadence Resolute ADT Grand Central
EPM Enterprise Program Management
EPMO GPMO
E-Procurement
eProducts
Equipment Installation Defect & Diagnostic Testing Maintenance
eRecruiting
ERP Enterprise Resource Planning - ERM SAP Oracle
Escalate Appropriately
Escalation - Work the problem Correct mistakes right Remediation
eSignature DocuSign
Essential Business * Essential Services
Establish Plan Priorities Charts Roles & Responsibilities Execute Priority Initiatives
ETL Processing
EU Privacy Shield Safe Harbor
Event Logging
EVM Earned Value
Exclusive Products * Services
Executive Peers Support
F5 Networks
Facebook Twitter X LinkedIn social media
Facilitate Track Monitor Measure
Facilitator
Facilities FMS AutoCAD Space Planning Facility Floor Plans - New Build-Out Move-In Decommission Closure
FAQs Frequently asked questions & answers
Fast Paced Environment
FDA GxP QMS EQMS Trackwise
Feasibility analysis
Feature Specifications Matrix Product Road mapping New Build - Future Feature Baseline
Field Leaders Leading Regional Field Teams
Field Operations Field Sales
Field Readiness + Motivation to Succeed
Field Sales Organizations
Field Site Inspections
Financial Applications
Financial Management * Financial Planning & Analysis
Financial Products Deployment
Financial Services Brokerage Banking Insurance
FinTech - External Bank Partnering Onsite
FinTech Financial Technology
Flexibility / Adaptability / Ability to Thrive / Calm under pressure
Fluent English
Fortune 500 Company experienced * World-class organizations * Multi-national publicly-traded companies
FP&A Financial Planning & Financial Analysis
Frame Relay MPLS
Fraud incident resolutions
Front-end development & engineering
Fusion Corba Tuxedo WebSphere MQ Series WebMethods Tibco
Gap Analysis
GAP Analysis Assess impacts & mitigate GAPs identified
GDPR General Data Protection Regulation
General Ledger Interface Design
Generalist Predictive Generative AI Artificial Intelligence
Global alliance Sales account management
Global Business Support GBS
Global EMEA - Europe Middle East Asia
Global Enterprise Business Solutions
Global Enterprise Systems
Global Marketing
Global Program Management
Global Projects
Global Security & Compliance * CISO Audit * GSO
Global Supply Chain SCM
Go-Live Day 1 Business as usual
Google Sheets
Google Workspace Formerly Google Suite
Government - City State Federal
GRC Governance Risk & Compliance
Green IT & Facilities - LEED Gold Certified Climate Change Reduce Energy & Water Consumption
GUI Graphic User Interface UI
Guidewire BillingCenter PolicyCenter ClaimCenter
HA High Availability
Hardware & Engineering Installations
Hardware & Software Packaging
Hardware Software Applications OS NOS Laptop PC Workstation Desktop Server Upgrades Installs Configurations
HCM ADP Payroll ADA Accessibility UltiPro Management HR Projects
Health Care Informatics
Health Care Payer Provider Patients Services Revenue Cycle Solutions Charge Capture Billing HIM
Health Care Urgent Care Emergency Medical Hospital Clinics Managed Care
Health Information Management
Healthcare Applications Systems
Healthcare Revenue Cycle & Healthcare Information Management HIM Claims Processing COB Insurance
Help Desk & Service Desk * Setup MAC Repair Recovery - Remedy Ticketing System ServiceNow
Helping Others
High Availability High Reliability Stability uninterrupted
High Level Reporting
High Visibility
High volume transactions
Highly motivated Teamwork
High-Tech US Based Fortune 500 Companies & Non-US Based Fortune Global 500 Companies
HIM EPIC Ambulatory ASAP ER Willow Prelude Cadence Resolute ADT EpicCare MyChart ClinDoc Tapestry
Hiring * Recruiting Staff Full Time Permanent Individual Contributors Contractors Teams Vendors & Resources
Hiring Manager
HIS Hospital Information Systems Clinical Applications
HIT Health Information Technology
HIX HIE Health Information Exchange
HLB Hardware Load Balancing
Hospital Clinic Medical Center Managed Care Informatics
Hosted Products Hosted Devices Hosted Services Subscriptions
HP SAS
HRIS HRMS ATS VMS Human Resources Workday Oracle SAP SuccessFactors
HTML XHTML XML XSLT SHTML CSS
HTML XML SHTML CSS
HTTP HTTPS
Hubs Concentrators Switches
Human Capital Management HCM
Human Resources - Voice of the Employee
Hybrid Role
IaaS ITaaS IT & Infrastructure as a Service PaaS SaaS EaaS HaaS DaaS NaaS XaaS
IBM AIX AS/400 eServer iSeries P-series Tivoli Netcool WebSphere MQ Series
IBM Cognos AI BI Artificial Business Intelligence Crystal Reports
IBM Mainframe - Various OS Software Hardware Tools SNA Tivoli
IBM Resilient SOAR Security Orchestration Automation and Response - Incident Management
IBM Tivoli Netcool
IBM WebSphere MQ AIX DB2 z/OS
IDE Industry Domain Expert
Identity Access Management IAM RSA SecurID IGL IDM RBAC Role Based Access Control ACL
IIS Internet Information Services Server
ILM Information Lifecycle Management Information Assurance
Imaging * Scanning Image capture * PACs
Implementation Manager Implements Services
Implementation Project Management
Incident Management
Incoming Service Requests
Influencer
Information Management & Technology
Information Security InfoSec Management ISRM
Information Systems IS Management
Information Technology IT Management - Senior Manager Director
Infra Infrastructure & IT Operations
Infrastructure Project Management
Infrastructure Services
Inspire / Encourage / Persuade / Convince / Negotiate / Coach / Collaborate
Instant Messaging
Insurance Systems
Integrated & Non-Integrated Systems
Integrated delivery
Integration Management
Interdependencies
Interface API UI GUI
Interfaces
Internal Controls - Company Data is Restricted / Protected / Confidential
Internet Intranet Extranet
Internet Browsers Explorer Chrome Firefox Brave Samsung Edge Start Samsung
Interoperability Compatibility
Interpersonal Verbal & Written Communications attention to detail listening follow-up accurate advanced notifications
Inventory Asset Management Systems IBM Maximo
Inventory Control (Assets & Spares)
IoT Internet of Things
IP Telephony
IP/IPX
IPSEC SSL SSH TLSIS
ISP SP AIP ASP Hosting
Issues Management Issues tracking
IST Information Systems Technology
ISV IHV Independent Software / Hardware Vendor * VAR Value Added Reseller OEM Partners Alliances
IT Automation
IT Consultant
IT Controls & Governance Compliance
IT DevOps
IT Forecasting
IT Management
IT Operations Management ITOM
IT Planning
IT Process
IT Procurement
IT Program Management
IT Project Management
IT Rationalization
IT Services
ITaaS PaaS EaaS NaaS XaaS CCaaS IaaS SaaS HaaS
Iterative Processes
ITGC IT General Controls
ITIL Foundation - IT Infrastructure Library * ITSM IT Service * ITOM Operations
ITIL ITSM BSM
ITPC IT Planning & Controls
ITSM Information Technology Service Management
IVRU IVR CTI CRC ACD ERS Voicemail PBX POTs Switch IXC CLEC
J2EE Java J2ME Java beans JavaScript
J2ME Brew Mobile IP/PBX WAP WTLS WAE WSL WISP Airwave WSP WASP GSM LBS
Java SE J2EE JSP JIS Java Beans JVM EJB JavaScript
JD Job Description
Jira Confluence ClearQuest
Kiosk
KM Knowledge Management
KPI Key Performance Indicator Metrics * Success Metrics * Matrix Measure
Lab Facilities
Lab Testing - Compatibility & Interoperability
LAMP Linux Apache MySQL PHP/Perl/Python Apache Hadoop Apache Tomcat
LAN WAN MAN SER NER VLAN WLAN MPLS ATM Ethernet Frame Relay
Laptop Desktop PCs Servers Configuration Upgrades Rollouts Moves Migration - Local Regional Global
Laptop Workstation Storage Tablet Image Patch Support
LDAP DHCP DNS Active Directory AD VD
Leased property management Lease assets
Legacy Systems Maintenance & Support
Legacy Systems Upgrade - New Systems Replacement & Traditional Legacy Systems Retirement
Liaison between Business IT Operations
License Metering Licensing Policy Compliance
Licensing EULA End User License Agreement
LIMS LIS Empower Atlas
Line Management
LiquidPlanner
LMS Learning Management Systems
Load balancing
LOB Line of business
Localization * Globalization * Modernization
Logistics & distribution
Lotus Notes IBM Notes HCL Notes
M&A Merger & Acquisition M&A Re-Organization Consolidation Transformation Transition Conversion
Mainframe - Various IBM IBM System AS/400 eServer iSeries
Mainframe IBM 3090 MVS/XA Legacy CICS DB2 RACF ISPF TSO ISPF JCL VM VTAM/NCP
Maintenance & Support Sustainment Plan
Manage & Track $600 Thousand - $11 Million budgets
Managed Security Service Provider MSSP Verizon IBM Symantec
Managed Services - Delivery of Managed and Professional Services
Management - Sr. Manager Service Operations & Planning
Management Consulting
Management Professional Demonstrated Business Acumen
Manager Supervisor - Hire / Fire / Train / Delegate / Lead / Directs / Reviews / Incentives
Mandatory expedited difficult break fix remediations
Marketing Collateral - Summarize Solutions Briefs - Campaign Plans - FAQs - QSG Quick Start Guide
Marketing SFA SI eMarketing
Marketing Survey - Voice of the Customer
Master Consulting Agreement MCA MSA * Services Agreement CSA Contracts TOS Terms of Service
Master Data Management MDM
Master Plan
Matrix Management
MDF IDF
Medical Provider Network Electronic Medical Records EMR Medical Center
Meditech Digital Health EHR
Meetings Agendas Presentations Slideshows Status Minutes Attendees Issues Decisions & Action Items
Member Services * Account Services
Member Subscription Services
Mercury IT Governance Center Kintana HP PPMC Project and Portfolio Management Center
Mergers & Acquisitions MA M&A Re-Structuring Transformation Conversions Transition
Messaging Systems EMS
Metadata
Methodologies Techniques Best Practices
Metrics KPIs Key Performance Indicators Matrix
Micro Focus - GroupWise
Microsoft .NET
Microsoft Office Microsoft 365 M365 O365
Microsoft OneNote
Microsoft Outlook
Microsoft PowerPoint PPT Excel Word Visio SharePoint
Microsoft Project Server
Microsoft Windows Win - Several Versions
Middleware WebMethods WebSphere MQ Series
Midrange System Platform
Migration
MIPS Medical Information and Payment System
MIS Management Information Systems
Mobile Pay * Mobile Banking * Mobile Wallet
Mobile Products * Connected Technologies
Mobility Solutions
Monitoring - System Network Application
Monitoring & Tracking work
Moves Adds Changes Requests MACS
MPP Microsoft Project Plan
MQ Series
MS .NET MOF MSF
MS Access
MS ASP.NET
MS Azure * AWS Amazon Cloud
MS Excel - Spreadsheets Plans Pivot Tables Error / Issues Tracking Formulas Financials Budgets
MS Exchange
MS FrontPage
MS IIS
MS Lync
MS Office Microsoft O365 M365
MS Outlook
MS PowerPoint
MS Project
MS Publisher
MS SharePoint WSS & MOSS SharePoint
MS Visio
MS Word
MSA Master Service Agreements
MSP Managed Services Provider
Multimedia
Multimedia Interactive
Multiple Departments Numerous Vendors
Multiple Initiatives Phases Tracks Workstreams Teams Services Projects Products Programs
Multiple Site Locations Stakeholders Sponsors Projects Programs Products
Multiplexers Bridges Gateways Routers Switches
MySQL SQL Server Oracle Live SQL
NAP
Negotiation
Negotiator
Network & Telecommunications
Network Connectivity
Network Management
Network Project Management
Network Security Cyber Security Firewall DMZ IDS Modem HP Check Point VMS Server Upgrades
Networking Internetworking
New Site Extra Space Renovation Office CRE Facilities Expansion Facilities Operations
New Site Build - Expansion or Remodel or Close CRE Office Move & Relocation Facilities
NMS
NOC
NT Network Technology
NTDS
N-tier multi-tier architecture
O&M Operations & Maintenance
OBS Organizational Breakdown Structure
OEM Original Equipment Manufacturer Product Support
Office Management * Reorganization * Office Moves * Relocation - Corporate & Remote
Offshore Cross-border Teams Vendors Staff Contractors Workforce Management
Okta Administration
On Demand Hosting Services * Cloud Computing * Cloud Services Co-Location AIP ASP ISP MSP
Onboarding / Offboarding
Online Banking & Digital Payments
OO OOA OOD UML
OO OOA OOM OOD
Open Source; Linux
OpenText - Livelink
Operating Systems OS: Win UNIX AIX Linux HPUX Windows
Operational Readiness Specialist
Operationalize initiatives aligned with Business Goals – Operational Efficiency Internal & External
Operations Management
Operations Manager - Sr. Management - Operations Executive
Optimize Performance Ensure Scalability
Oracle Database DBMS RDMS EBS Enterprise Big Data - Various Versions
Oracle Enterprise Manager - Cloud Management Solution
Oracle Health Oracle Cerner Epic Allscripts McKesson GE
Oracle O/RDBMS Oracle PeopleSoft
Oracle WebLogic
Order Management
Organization Due Diligence Administration
Organizational Development
Organize Align & Drive maneuvering numerous initiatives successful
Organize and Manage Multiple Projects
OS Win Windows IBM AIX z/OS SUN OS / Oracle Solaris UNIX AIX HP Linux - Various versions
Outsourced Services
Outsourcing BPO
P&L Profit & Loss
Packaged Application & Software
Packaged Services
Packaged solutions
Packaging Program
Parallel Computing
Partner Development * Partner Enablement * Partner Sales
Partners Solutions Engagements Professional Service Certification * PRM Partnered Relationship Management
Pay-as-you-go licensing models
Payment Transaction Processing
Payroll / Timesheets * Travel & Expenses approval
PBX CTI IVRU PTSN ACD ERS CRC
PBX Switch IXC CLEC AT&T Verizon Sprint Avaya Nortel Siemens
People & Process Performance
People Management - Hire Fire Review Promote Employee Professionals Support
People Management * Department Manager * Hiring Manager * Coach & Train * Performance Reviews
PeopleSoft AD Integration & Employees Role based Authentication HCM
Performance & Financial Reports
Performance Improvement
Performance Measurements KGI Key Goal Indicator RACI Responsible Accountable Consulted Informed Matrix
Performing Services Use of Tools
Peripherals Modems Printers Scanning Imaging Scan Disk & Tape drives
Phase Gate Stage Gates review & approval
Physical Access Security - Keys Badge Lockbox Card Keys Biometric Asset protection
Pilot - Run Live Simulation
Pivot Tables
PL/SQL Stored Procedures
Placement Services: Assign Internal Resources or Staff Augmentation
Plan Sustainment
Planisware End-to-End PPM
Planner / Schedules / Timelines / Assigning Tasks durations
Planning Scheduling Controlling Updating Plan
PlanView Oracle Primavera HP Clarity CA Planisware Podio Atlassian Jira Core - PPMC PPM EPPM tools (various)
Platform Upgrades
PMI PMBOK PMP PgMP
PMIS
PMM Project Management Methodology
PMO EPMO ITPMO PPM QMO GPMO
PMO Governance & Compliance
PMO Management
PMO Process Development
PMP PgMP OPM3
POC Point of Contact * Liaison * Coordination & Facilitation
POC Proof of Concept
Podio
Portal - Multiple
Portfolio Management
Portfolio Planning
Post Implementation Knowledge Transfer Quality audit Feedback Lessons learned Acceptance Closure
PPM Project Portfolio Management Various PPM Software
Practice Management
Predictive Analytics
Pre-sales Post-sale Up-Sell Cross-Sell Pitch
Presentations
Preventive Maintenance * Critical Maintenance & Repair Services Operations
Primavera EPPM Oracle
Print Server Refresh Print Services
Prioritization - Prioritize work Re-Prioritize work
Proactive Assertive Responsive Reliable
Problem Management * Issues Management
Problem Resolution Met Challenges - Ambiguity Conflicts Changes Incidents Tracking Issues Action Plans
Process definition Process design Process frameworks Process Structured
Process Engineering * mapping * flow diagrams * Modeling
Process Improvements Re-Engineering Simplified Process Modeling Mapping Flowchart Workflows BPM BPR
Process Management
Procurement Evaluate Price Rate Negotiated Obtain Buy In Purchase - Lease Own Rent Order Fulfillment
Procurement E-Procurement
Product * GTM Go to Market Route to Market Marcom New Product Launch
Product Analytics
Product Development Lifecycle Management PRD MRD PLM PDLM NPI PLC PDM PDLC PMLC
Product development strategy
Product Features Specifications
Product Innovations
Product Lifecycle & Data Management PDM
Product Operations - OEM
Product Overview * Release Notes * White Papers * Quick Reference Guides
Product Owner Enhancements New and differentiating features & functionality Adoption & Use
Product Portfolio Product Offerings
Product Release Plan
Product Replacement
Product Requirements
Product Roadmap * Product Management
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