Customer Service Clinical Operations

Yolanda Clark *******@*******.*** 214-***-****

A patient centered, customer focused professional with extensive knowledge of hospital, private duty home care and nurse registry clinical operations. A focused Staffing Specialist dedicated to utilizing creative, collaborative and cost-effective approaches to meet the organizational business goals and operational needs associated with clinical resource allocation and scheduling. EDUCATION AND SKILLS

B.S. Health Care Administration – Management

Strong customer service, interpersonal communication, employee relations and problem-solving skills

Sound knowledge of staffing management, Human Resource and time keeping policies, procedures and standards.

Proficient in Microsoft Office – Excel – Kronos Time Keeping Software – API Employee Scheduling Software – Cerner Clairvia Workforce Management Software PROFESSIONAL EXPERIENCE

TEXAS CHILDRENS HOSPITAL, SENIOR STAFFING COORDINATOR 2017 -- Present 6621 FANNIN ST. HOUSTON TX 77030

Facilitate allocation of hospital clinical staff in response to daily fluctuations in census, hospital capacity, resource availability and budget. Communicate real-time staffing deficits with leaders to ensure clinically appropriate assignments for unit and contingent staff. Monitor and document staff attendance and overtime trends. Balance clinical and ancillary department schedules in alignment with hospital policy and procedure to ensure adequate staffing levels throughout the schedule period. Manage/troubleshoot staffing/scheduling system. Maintain end-user security access and permission requests. Analyze system data to identify trends, pattens and opportunities for improvement of business/clinical operations. Develop training materials; facilitate training of new and existing employees. Partner with Clinical Leaders and Executives to develop new clinical and ancillary profiles, roles, and tasks related to the scheduling/staffing system. KINDRED HOSPITAL, STAFFING COORDINATOR 2014 – 2017 1800 W 26th St, HOUSTON TX 77008

Generate, manage, and update master schedule according to budget, census, and staff resources. Assist in on-boarding processes including interview, hiring, orientation, and scheduling. Manage timekeeping for multiple departments. Maintain staff attendance and department budget records. Assist in strategies to achieve departmental financial goals. Assist CCO in administrative duties as needed. PSA HEALTHCARE, STAFFING COORDINATOR 2012 — 2014

3701 KIRBY DR HOUSTON TX 77098

Create, update, and distribute client schedules to meet the scheduling needs of patients and their families as ordered by their physician. Manage billing hours to maintain appropriate Medicare/Medicaid and private insurance billing compliance. Recruit, interview and process qualified applicants for per diem staffing needs

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