It Support Customer Service

MUHAMMAD ABDULHADI

Remote it specialist /Product designer

Software/Hardware Engineer

Email: *******************@*****.*** Phone: +234********** Linkedin.com/in/Muhammad-abdulhadi

Portfolio: portfolio.example.com

Professional Summary

Proactive and result-driven IT professional with expertise in remote IT support, product design, and software/hardware engineering. skilled at managing technical projects, troubleshooting issues, Typist, professional customer service representative, and creating user-focused designs in collaborative and independent settings . Proficient in leveraging remote tools and communication platforms to deliver innovative solutions that align with organizational goals, Seeking a remote opportunity to contribute technical expertise and creativity to dynamic project. Core Competencies

Remote tools : Slack, trello, Asana and zoom

Technical Expertise : IT support, hardware troubleshooting, software installation

Design skills: Product design, website creation, UX/UI optimization

Project Management : Time management, independent task execution, conflict resolution

Data skills : File management, backups, MS Excel

Programming: Basic programming and system maintenance

Customer service representative

Typist and data entry clerk

Work Experience

NERDSFACTORY :

PRODUCT DESIGNER 2024 –Present

-Designed user interfaces for 10+ applications, enhancing user satisfaction by 25%

-Conducted remote user research to optimize app functionality.

-Collaborated with cross-functional teams in virtual environments. SPAR MARKET (ARTEE Group)

IT Supervisor 2023-2024

-Managed technical installations and maintenance tasks remotely when needed

-Boosted mobile device sales by 15% through digital strategies

-Provided virtual customer service and resolved technical issues promptly Nigerian Port Authority

IT Support Engineer 2021-2022

-Installed IT systems and maintained remote file management protocols

-Delivered remote programming support to optimize internal systems

-Conducted regular systems backups and ensured data security EDUCATION

Kano State Polytechnic

*National Diploma in Software Engineering 2021-2023 Ummulkhair Model School

*High School Diploma 2012-2018

CERTIFICATIONS

-Spar Market certification

-Solar installation certification

-Jobberman Certification

-Fire service certification

-Typist and Data Entry Certification

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