Human Resources Customer Service

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Debra R. Othman

Email: **********@***.*** Home: 360-***-**** Cell: 360-***-****

La Center, WA

Objective

Dedicated professional seeking a remote position, leveraging expertise in Human Resources, Education and Training, and Customer Service to drive organizational success.

Professional Summary

Over 25 years of expertise in Human Resources, Employee Relations, and Training Development.

Proven ability to excel in remote environments with strong communication and time management skills.

Comprehensive experience in behavioral health, customer service, and crisis intervention.

Advanced proficiency in Microsoft Office Suite, PeopleSoft, and HRIS implementation.

Skilled in investigations, compliance, and corrective action strategies.

Core Competencies

Leadership and Team Mentoring

Training Development and Facilitation

HR Policy Development and Implementation

Employee Relations and Labor Management

EEO, ADA, FMLA Compliance

Process Improvement and Data Analysis

Professional Experience

Community Resources Specialist (Remote)

211info.org – Portland, OR Feb 2024 – June 2024

Conducted thorough client screenings and provided referrals using REFER database systems.

Supported housing access initiatives and facilitated client service continuity during department restructuring.

Shared Services Coordinator (Seasonal)

Vail Resorts – Broomfield, CO July 2022 – Feb 2023

Processed transactions related to leave of absence, background checks, and COVID protocols.

Responded to employee and management inquiries, ensuring resolution of HR-related issues.

Training and Education Manager

Kaiser Permanente – Portland, OR 2011 – 2018

Supervised a team of facilitators and administrative staff.

Designed and delivered training programs on HR essentials, corrective action, and leave laws.

Led labor-management discussions using interest-based problem-solving techniques.

Senior HR/Labor Relations Consultant

Kaiser Permanente – Portland, OR 2001 – 2011

Oversaw HR operations for over 3,500 employees across multiple locations.

Ensured compliance with HR policies, employment law, and workplace investigations.

Acted as a key negotiator for union and non-union labor contracts.

Senior Human Resource Generalist/Administrator

Arthur Andersen LLP – Sarasota, FL

Supported HR functions for a 550-employee IT tax software operation.

Developed employee training programs and implemented PeopleSoft HR solutions.

Human Resource Manager

City of Unalaska – Unalaska, AK

Established and managed a comprehensive HR division for city government operations.

Directed labor relations and developed recruitment and training initiatives.

Technical Skills

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

PeopleSoft HRIS, REFER Database, QuickBooks

Remote Collaboration Tools: Zoom, Teams, Slack

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