Customer Service Continuous Improvement

LARUE GRIFFIN

Prattville AL Cell: 205-***-**** Email: **************@*****.***

P R O F E S S I O N A L S U M M A R Y

Results-driven professional with expertise in customer service, technical skills, and manufacturing seeking a challenging position within your esteemed company.

Eager to leverage my experience and contribute to the company's success and achieve its objectives.

KNOWLEDGE AND SKILLS

Quality management and assurance in manufacturing processes

Customer service excellence and issue resolution

Technical expertise in automotive assembly and installations

Continuous improvement and productivity enhancement

Safety protocols and compliance implementation

Team management and training

Record-keeping and reporting for productivity analysis.

Supplier development and monitoring

Strategic planning and decision-making

Inventory management and loss prevention

Effective communication and conflict resolution

W O R K E X P E R I E N C E

Quality Engineer

Engineered Plastic Components

Bessemer, AL. March 2023 – Present

Expertise in Vacuum Thermoforming, a specialized plastic thermoforming manufacturing technique.

Dedicated to upholding superior product quality and optimizing process efficiency.

Contributing to the company's growth and success through diligent and detail-oriented work.

Utilized APQP tools for process improvement. (PPAP, PFEMA, CONTROL PLANS, etc.)

Familiar with ISO/TS 16949 and supplier development.

Quality Liaison (At MBUSI / EV)

Mobis – MUA

McCalla, AL December 2022 – March 2023

Coordinate Quality activities with customers to achieve manufacturing objectives.

Address Quality and Process issues in collaboration with relevant stakeholders

Ensure safe operation of equipment, adhering to safety protocols.

Implement continuous improvement initiatives for increased productivity and reduced costs.

Maintain high customer satisfaction through effective communication and issue resolution.

Installer I Tech, Appearance Product/Quality/Peer Trainer

Gulf State Toyota, Vehicle Processing Center

Houston, TX December 2021 – November 2022

Safely drove various Toyota vehicles to designated locations.

Complied with safety rules and maintained a clean work area.

Utilized Pick-To-Light system and computers for installations.

Checked completed work for quality assurance.

Consistently met productivity and quality targets.

Assembly Production Supervisor (Body Weld),

Kamtek Inc (Magna/Cosma International)

Birmingham, AL January 2020 – November 2021

Provided reports to enhance productivity and adherence to production schedules.

Ensured proper training and adherence to policies for team members.

Set production goals and optimized workflow for increased efficiency and safety.

Supervise multiple production lines and 25 to 30 production employees.

Monitored workplace safety and implemented continuous improvement activities.

Supported manufacturing assembly through record-keeping and employee evaluations.

On-Site Supervisor (At Kamtek Inc., Birmingham, AL)

Star Industrial Services, Inc

Nashville, TN January 2019 – January 2020

Managed hiring and screening for temporary assignments at Kamtek.

Supervise over 200 employees in three different building.

Fostered effective communication between various teams.

Resolved conflicts and recognized high-performance efforts.

Maintained job orders for daily operations.

Assisted with employee orientation, training, and conversion to full-time status.

Production Operator/Quality Inspector,

I C U Medical, Inc

Austin, Texas January 2018- December 2018

Inspected components and final products for quality assurance.

Followed batch records and standard operating procedures (SOPs).

Identified and reported non-conforming products.

Adhered to company guidelines and safety protocols.

Assistant Store Manager

NAPA AUTO PARTS

Birmingham, AL February 2016 – October 2017

Managed day-to-day store operations and ensured profitability.

Oversaw retail and company inventory, minimizing losses.

Trained and educated staff, set performance criteria, and ensured excellent customer service.

Monitored sales data and prepared reports for decision-making.

Complied with company policies, safety standards, and ethical practices.

Quality Assurance/Customer Service Engineer (Interior and Injection Molding)

Faurecia Interior Systems

Tuscaloosa, AL November 2011- December 2015

Assisted with corrective and preventive actions for quality concerns.

Utilized APQP tools for process improvement.

Ensured supplier compliance and monitored program milestones.

Conducted process audits for quality assurance.

Familiar with ISO/TS 16949 and supplier development.

E D U C A T I O N

Science Associates Degree 1990-1992

Southern Union Community College

Wadley, AL

Contact this candidate