Quality Assurance Business Administration

Laverne Baines Johnson **** Todville Place Dallas, TX 75228

214-***-**** **************@*********.***

Summary of Qualifications

• Highly skilled problem solver able to identify issues, analyze and suggest viable solutions.

• Self-motivated, multitasking individual and team player with the ability to prioritize work tasks and take them to completion.

• Possess excellent analytical, organizational, time management and communication skills.

• Able to interact and develop working relationships with all business contacts: peers, superiors and clients utilizing strong interpersonal skills in day-to-day operations and decision-making situations.

• High standards of excellence, fast learner with a penchant for accuracy and attention to detail.

Skills

Microsoft Office Suite, Calendar Management (Outlook, Calendly), Planning Center Services, Zoom

Education and Certifications

Master of Business Administration, Texas A&M University, Commerce Bachelor of Science in Business Administration

California State University, Sacramento

(Management Information Systems) & (Production, Operations, and Systems Management) Professional Experience

Concentra Health Services - Addison, Texas

Business Systems Analyst I, II, III, Sr July 2007 – Oct 2023 Quality Assurance Manager July 2005 – June 2007

Senior QA Analyst/Project Lead February 2002 – July 2005

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