Customer Service Workplace Safety

Capri Champion

Email: ***************@*****.***

Phone: 980-***-****

Charlotte NC, 28213

Professional Summary

Proven to enhance operational efficiency and customer satisfaction, l leveraged my cash handling expertise and exceptional customer service skills at City Grill and Wings. By training staff on seamless transaction techniques, I significantly reduced errors. My adaptability and commitment to workplace safety fostered a conesive, productive environment, underscoring my ability to meet and exceed employer expectations. Versatile server with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts. Punctual and honest with a solid background in restaurant environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help the team improve service and reduce waste.

Skills

Patience and Empathy

Workplace Safety

Cash handling expertise

Punctual and Reliable

Flexible Schedule

Restocking Shelves

Cleanliness Maintenance

Customer Service

Adaptability and Dependability

Store Opening and Closing

Work History

04/2024 - 09/2024

Cashier Trainer

City Grill and Wings, Harrisburg. NC

• Trained new employees by providing knowledge of specific store tasks, policies and 80a 5.

• Improved communication between cashiers and other departments. fostering a more

cohesive store environment.

- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.

- Helped customers complete purchases, locate items, and join reward programs.

06/2023 - 05/2024

Receptionist

Modish Nail Spa, Harrisburg, NC

- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

- Confirmed appointments, communicated with clients, and updated client records.

• Answered the phone promptly and directed incoming calls to correct offices.

• Keep the reception area clean and neat to give visitors a positive first impression.

• Resolved customer problems and complaints.

• Handled cash transactions and maintained sales and payments records accurately.

• Responded to inquiries from callers seeking information.

• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

• Maintained visitor log for entering and leaving the facility for security purposes.

11/2022 - 03/2023

Cook

Noodles & Company, Charlotte, Ne

• Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.

• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.

• Prepared meals efficiently under time constraints for timely service during peak hours.

• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

• Set up and prepare cooking supplies and workstations during opening and closing to maximize productivity.

• Prepared food items in compliance with recipes and portioning control guidelines.

• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

- Reduced food waste significantly by implementing proper portion control and storage techniques.

08/2022 - 10/2022

Server

Carowinds-Cedar Fair, Charlotte, NC

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Served food and beverages promptly with focused attention to customer needs.

• Worked with POS system to place orders, manage bills, and handle complimentary

items.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Cultivated warm relationships with regular customers.

• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Handled cash transactions accurately, contributing to balanced daily financial reports.

• Set a positive tone for the entire dining experience as the first point of contact for incoming guests.

Education

05/2024 High School Diploma, Hickory Ridge High School, Harrisburg. NC

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