Customer Service Data Entry

BOTHELL, WA, ***** • ************@*****.*** • 425-***-****

SHAYLAH VANATTA

PROFESSIONAL SUMMARY

Highly motivated customer service professional skilled in problem solving, communication, and building strong customer relationships to ensure satisfaction and loyalty. I am seeking to leverage my skills and experience to contribute to a positive team, enhance customers experience, and to grow in a challenging customer service role. EMPLOYMENT HISTORY

RECEPTIONIST May 2022 - Nov 2024

Eastside Builders Group Kirkland

CASHIER/GREETER Nov 2017 - Feb 2019

MasterPark Lot B Seatac, WA

RAMP AGENT May 2016 - Feb 2017

Menzies Aviation Seatac, WA

SHIFT LEAD/TRAINER Jul 2014 - Oct 2015

Jamba Juice Tukwila, WA

EDUCATION

DIPLOMA 2015

Federal Way High School Federal way, WA

SKILLS

Data entry, Customer service, Equipment operation, Cash handling, Team leadership, Training, Cleaning, Time management. REFERENCES

Vitaliy Klyosov, Eastside Builders Group (*******@***********.***, 425-***-****); Mike Olson, MasterPark Lot B (***-*@*************.***, 206-***-****); Patricia Mendoza, Menzies Aviation (********.*@***************.***, 206-***-****); Benjamin Sloan, Jamba Juice (**********@*****.***, 206-***-****). Greeted visitors warmly, managed multi-line phone system, and coordinated appointments efficiently, enhancing client satisfaction

Fostered positive relationships with clients and team members, contributing to a cohesive work environment. Checking in customers & taking down information about their vehicles Maintaining cleanliness of lobby and outside pad for a presentable service to customers Created a welcoming environment through efficient multi-tasking, balancing phone inquiries, data entry, and customer service to support team goals and client needs.

Orchestrated efficient cargo handling, aircraft marshalling, and ground services, ensuring timely departures and enhancing operational efficiency.

Fostered positive team environment while training new hires. Developed customer service strategies that enhanced overall store experience and repeat business. Optimized store operations through improved opening and closing protocols.

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