Customer Service Call Center
Resume:
Miracle Williams
Call Center Agent - Samsung Electronics
Bishopville, SC 29010
********************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
iQor-Charlotte, NC
May 2024 to Present
Answering inbound calls
Assisting customers with account questions and bill payment Start,stop,and move utilitie services (Gas and Electric) Crew Member
McDonald's-Ballentine, SC
March 2023 to Present
presenting orders
providing customer service
Preparing and bagging orders
placing orders
handling cash
UPS Mail Sorter
Lyneer Staffing Solutions-Rock Hill, SC
Present
Sort return packages for ups
Call Taker/Dispatcher
Columbia-Richland 911 Communications-Columbia, SC
June 2023 to May 2024
Answer emergency and non emergency calls
Dispatch for law
Call taker
Cpr certified
Ncic
Apco
Gis
Cad
RAPIDSOS
Customer Service Representative
Whirlpool Corporation-Cleveland, TN
September 2022 to March 2023
answered inbound calls
tech support
registration of new appliances
scheduled repair
sales
de-escalations
Inbound Sales Representative
Spectrum-Simpsonville, SC
February 2022 to August 2022
Inbound sales for spectrum communications
Contact Center Agent
TD Bank-Greenville, SC
November 2020 to January 2022
Banking specialist I
Tech support
Deescalations
Senior Administrative Assistant
DXC Technology-Blythewood, SC
February 2020 to November 2020
Answer in bound calls
Policy servicing
Claims Agent
Teleperformance-Columbia, SC
July 2019 to February 2020
File accident claims for liberty mutual
Call Center Agent
Samsung Electronics-Greenville, SC
June 2016 to July 2019
Warranty agent for The Home Depot assisting customers and home depot associates with technical malfunctions of samsung appliances also process replacements, refunds, and returns with all samsung appliances.
Education
High school or equivalent
Dorman High School - Roebuck, SC
August 2005 to June 2009
Skills
• CUSTOMER SERVICE (10+ years)
• Call Center (8 years)
• CSR
• Credit Union
• Banquet Experience
• Serving Experience
• Bartending
• Microsoft Powerpoint
• Administrative experience
• Microsoft Office
• Personal assistant experience
• Quality control
• Inside Sales
• Upselling
• Negotiation
• Detailing
• Technical Support
• Sales
• Restaurant Experience
• Outbound Sales
• Guest Services
• English
• Phone etiquette
• Communication skills
• Data entry
• Windows
Certifications and Licenses
Driver's License
Additional Information
Skills
Customer Service (2 years), Home health (1 year)
Contact this candidate