Customer Service Senior Management

Jorge L. Sifuentes

**********@*****.*** 301-***-**** Mobile

Dynamic and solutions-oriented ethics professional with over 30 years of experience in the IDB Group. Strong leadership, organizational skills and adaptability to independently oversee a high volume of complex work. Effective in managing relationships with diplomacy among hierarchical levels within the organization and with external stakeholders.

PROFESSIONAL EXPERIENCE

American Airlines – Washington, D.C. 2024

Provided customer service expertise at the airport.

Inter-American Development Bank Group (IDBG) – Washington, D.C. 1988- October 2021

Ethics Senior Specialist (Office of Ethics) 2010 – 2021

Provided expertise advice and support to the Ethics Officer in the delivery of the Office of Ethics (ETH) work program.

Led, managed, supervised and served as point of contact for the Conflicts of Interest (CoI) and Declaration of Interests Program (DoI) team. Provided confidential advice and recommendations to IDBG Senior Management and employees on the interpretation of the Codes of Ethics. Responsible for reviewing and taking the necessary actions, if any, of all Senior Management DOI. Provided guidance in the development and design of the current Code of Ethics and current DOI Program platform.

Collaborated and shared knowledge with other IDBG offices on matters related to the CoI and DoI topics. Maintained open dialogue and collaboration on best practices with other multilateral organizations.

Developed and delivered communications, training, education, and prevention activities to Senior Management and all IDBG employees, on topics related to the Codes of Ethics, including harassment, sexual harassment, whistleblower protection, conflicts of interest, fraud, and corruption, etc.

Delivered regular training and specialized training related to various ethics-related topics in all 26 IDBG country offices.

Contributed to the preparation of annual reports of ETH activities undertaken by the CoI-DoI team, which were delivered to the IDBG Boards of Executive Directors and Senior Management.

Analyzed data to identify lessons learned and trends for strategic use by ETH resources.

Trained, mentored, and supervised new employees and personnel in the CoI-DoI team; oversaw contracts with firms, including record-keeping and collaborating with human and financial resources in ETH.

Conducted complex misconduct investigations (from 2010-2013) re: assessment, preliminary inquiry, and investigation of allegations of misconduct. Present cases to the Ethics Committee and follow-up on committee decisions.

Make available advice, knowledge, and guidance to investigators in all matters related to the interpretation of the Codes of Ethics, COI, and DOI.

Legal Institutional Officer (Legal Department) 1995 – 2010

Conducted research, analysis and monitoring of institutional policies and legal precedents of the IDBG for corporate legal services, including the organization’s Charter.

Provided support in the drafting of resolutions and preparation of documents including: the rights and obligations of IDBG member countries; the regulations governing the operations of the Board of Governors, Board of Executive Directors, and Bank Management Committees; Bank privileges and immunities; personnel administration, Staff Retirement Plan, contractual services, audit investigations, Ethics Committee, internal justice services, and the Administrative Tribunal.

Supported the Chief Legal Counsel in research and in preparing defense of the IDBG in litigation, both in administrative and civil tribunals.

Monitored individual activities to ensure IDBG policy compliance and approval for legal transactions related to Sovereign Guaranteed Operations (SGO), Non-Sovereign Guaranteed Operations (NSG) and Private Sector (PRI) initiatives.

Participated and provided analysis, research, and support for the Sanctions Committee Secretary. (the Committee adjudicating allegations of fraud and corruption in procurement).

Legal Financial Officer (Legal Department) 1999

Provided support for the Bank’s financial operations on a full-time temporary assignment.

Performed administration of Technical Cooperation agreements/investment policies; ensured compliance with government securities regulations and internal procedures.

Analyzed bond issues in international capital markets and derivative transactions. Drafted recommendations to management to help ensure IDBG compliance.

Secretariat Officer (Office of the Secretary) 1988 – 1995

Assisted with meetings of the IDBG Executive Management Committees, Board of Governors, and Board of Executive Directors.

Participated in the design and development of the Electronic Agenda of the IDBG, a system that provided immediate automated information related to meeting schedules, agendas, location, and meeting information.

Oversaw all logistical and material requirements for multiple IDBG Annual Meetings, weekly Board of Executive Directors, and Management Committee meetings. Supervised technical requirements and distribution of materials.

EDUCATION

American University

Certificate - Legal Research

1997

National Louis University

B.A. - Business Administration / Mgmt.

1993

Faucett Airlines

Certificate

1981

National Louis University

M.S. - Business Administration / Mgmt.

1997

Escuela de Aviacion Civil

Commercial Pilot License

1981

SOFTWARE SKILLS

Microsoft Office suite Declaration of Interests (based on DOS) GoPro Salesforce

LANGUAGE SKILLS

Bilingual in English and Spanish. Advanced knowledge of Portuguese.

OTHER

Society of Corporate Compliance and Ethics (SCCE), former member.

Ethics and Compliance Initiative (ECI), a former member.

VOLUNTEER WORK

Inter-American Development Bank

Mentor, IDBG Mentoring Program

Consistently received recognition as one of the best Mentors.

2009-2021

Inter-American Development Bank

Vice-President and co-founder of the Employee Resource

Group All-in, related to employee disability-inclusion.

2019-2021

Inter-American Development Bank

Staff Association (SA) Board Member and

Chair of the Nomination Committee.

1999-2021

REFERENCES

Upon request.

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