Customer Service Family Practice
Resume:
Peggy Brooks
Hpuston Tx. *****
************@*****.***
Objective
Seeking a position as a credit collection representative/ CSSR
with a reputable company where professional experience and
education will be utilized to make an immediate contribution
to the company.
Qualification Summary
10+ years exp. In collections/customer service
Self-motivated with the ability to interface well with
internal & external customers.
Ability to multi-task and work independently or with a
team.
Substantial knowledge of responding to a high volume of
phone calls.
Documented success during my 10+ year’s progressive
experience & responsibility.
Professional Experience
FMA Alliance 08/08 – 04/14
Received incoming calls and gave professional CS help to
customers about questions on delinquent accts.
Documented consumer contacts on system of record.
Processed some currency postings & generated invoices to
clientele.
Reviewed accts., decided cancellation status & processed
in keeping with departmental procedures.
Negotiated payment arrangements on past due
receivables.
Accts Receivable Consultants 01/04-08/08
Maintained all patient acct. balances within required
time frame.
Monitored all delinquent accts. & managed collection
activities.
Assisted to resolve billing issues for customers through
regular inquiries.
Ensured compliance to HIPPA laws and federal
regulations.
Bargain Network 04/00-12/03
Handled all incoming calls assisting customers with
purchasing products and also returns.
Assisted with new employee training including store
policies, services & financing.
Processed payments by check, credit card & bank draft.
Ability to multi-task while communicating with the
customer.
Contact this candidate