Operations Manager Data Management

Lauri Grills-Sauer

Youngsville, LA *****

337-***-**** – ************@*****.***

Professional Summary

Seasoned professional with over 25 years' banking and cash operations experience. Professional banking career leading organizations through change, revitalization, and accelerated growth. Experience with proven success in optimizing organizational growth, productivity, and efficiency.

Skills

Process improvement

Performance optimization

Team building and leadership

Systems implementation

Staff training

Data management

Work History

07/2004 to 10/2024

AVP - Operations Manager

US Bank – Lafayette, LA 04/2016 to 07/2024

Responsible for reconciliation of $3.5 billion in approximately 62,000 ATM machines and 400 vault locations across the US, Puerto Rico, and Canada.

Consistently met or exceeded operational goals set by the organization.

Contributed to profitability by automating job functions.

Consulted with clients to determine their needs and priorities.

Counseled employees in professional and educational matters.

Managed projects for cash sales and customer initiatives.

Looked to as a Business Line Expert and provide training of processes.

Managed business operations and worked closely with management to develop KPIs and monitor performance.

Facilitated communication and collaboration between departments to streamline work, reduce errors, and avoid unnecessary delays.

Aligned new initiatives with operational process by effectively coordinating plans, resources, and teams according to established procedures.

Established objectives for staff, monitored performance, and coached on strategies to improve results.

Taught employees how to resolve problems independently and meet targets through effective training programs.

Manage a team of 10 employees with a consistent record of accomplishment in achieving operations goals.

Completed performance reviews and submitted promotional suggestions to upper-level management.

Recon Team Lead 05/2012 to 04/2016

US Bank – Lafayette, LA

Learned ATM and Vault reconciliation inside and out to better instruct team members in day-to-day work.

Supervised a team of 40 employees to maintain optimal performance.

Coached employees at speed and efficiency to improve team productivity.

Observed employees to identify deficiencies and implemented strategies to close knowledge gaps.

Coached team to develop skills and overcome weaknesses to reach goals.

Assigned projects and distributed tasks to team members per areas of expertise.

Resolved customer issues to restore confidence and meet contract terms.

Collaborated with team to encourage open sharing of ideas and solutions.

Encouraged open communication and team engagement to improve employee morale.

Organized teams through meetings, brainstorming ideas, and goal progress to meet project deadlines.

Guided employees in handling difficult or complex problems or resolving escalated complaints or disputes.

Acted as liaison between Claims and Reconciliation Department.

Served as liaison between IT and Reconciliation on projects.

Utility/Projects 02/2006 to 05/2012

US Bank – Lafayette, LA

Served as lead coordinator on all ATM related projects.

Assisted employees in resolving problems.

Filled in for all areas of CMS when employees were out on leave, or the area was short staffed.

Assisted with subordinates and supervisors in identifying and resolving problems.

Maintained accurate transaction records to provide effective loss prevention and financial asset tracking.

ATM /Vault Researcher 07/2004 to 02/2006

US Bank – Lafayette, LA

Responsible for reconciling and balancing ATMs and Vault Cash.

Responsible for filing claims and following through with customers.

Consistently exceeded all reconciliation goals set by manager.

09/1995 to 06/1997

IT Support Specialist

Portland Teachers Federal CU – Portland, OR

Guided users through detailed hardware installations and technical fixes via phone call, email, and live chat.

Documented and maintained detailed records of support requests, escalations, and actions taken.

Communicated clearly asking informed questions and listening actively to provide targeted support for technical issues.

Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.

Customized system, software, and hardware settings to meet specific user needs.

04/1992 to 02/1995

Floating Bank Teller

Fleet National Bank – Wakefield, RI

Updated customer accounts with new balance, payment, and transfer information.

Handled diverse customer needs related to financial products, lines of credit, and account features.

Employed excellent money handling abilities to operate and balance cash drawers daily.

Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products.

Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers.

Ordered an appropriate supply of cash each day to meet expected demands.

Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating discrepancies.

Education

University of Southwest Louisiana - Lafayette, LA

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