Mobile Notary Public

ANGELICA M. AMBRIZ

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PROFESSIONAL SUMMARY

Proven problem-solver and analytical thinker, I excel in roles requiring critical decision-making and information analysis. At the Texas Workforce Commission, Texas Department of Family Protective Services, and Progressive Insurance, I enhanced inter-departmental communication and conflict resolution, significantly improving case management efficiency. Skilled in Microsoft Excel and possessing strong interpersonal abilities, I consistently meet strict deadlines, ensuring high-quality outcomes in fast-paced environments. I am now the proud owner of Angelica's Notary Boutique and I provide notarial services ranging from general notary work, to loan signings, to trust and wills and everything in between.

SKILLS

• Excellent Writing and Verbal Communication

• Information gathering

• Client engagement and assistance

• File management

• Very Analytical

• Critical Thinking

• Problem-Solving

• Decision Making

• Assessment capabilities

• Interpersonal abilities

• Data Entry and Maintenance

• Responding to Difficult Customers

• Understanding Customer Needs

• Computer Proficiency

• Accountability

• Time Management

• Investigating

• Documenting

• Managing heavy workloads

• Collecting Evidence

• Meeting strict deadlines

• Microsoft Experience

• Excel Experience

WORK HISTORY

01/2020 - 07/2022

Legal Liaison

Texas Department Of Family Protective Services

Successfully communicate with entities inside and outside of the department such as supervisors, caseworkers, attorneys, CASA reps, Office of Attorney general personnel.

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• Solve conflicts and address issues that occur between entities inside and outside of the department. Collect and analyze information received from outside entities before sending that information to management and our attorneys.

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• Request child support records, request parents to get paternity tested.

• Scan legal binders (cases) for redaction.

• E-file caseworkers' court reports weekly to all parties involved - supervisors, attorneys, and CASA.

• Attend court weekly, listen carefully, and take court notes. Katy, TX 77493 346-***-**** ********@***********************.***

• Request CCJ's and Paternity Registries for all new cases.

• Send requests to search for parents.

• Worked from home

04/2014 - 01/2020

Child Protective Investigator

Texas Department Of Family Protective Services

Interviewed children, members of families, medical personnel, teachers and law enforcement to gain valuable information for each case.

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• Conducted thorough assessments to determine if children were safe from harm and abuse at home.

• Implemented safety plans for children suspected as victims of abuse or neglect.

• Remained objective in handling each case.

• Documented all relevant information into our computer system (IMPACT).

• Assessed each child's needs and coordinated appropriate services and resources. Built solid and trusting rapport with children and families, creating trust and communication to meet case needs.

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• Documented information received and completed accurate updates to case records.

• Completed home welfare checks to align with state and program guidelines.

• Reported child abuse in accordance with legal standards of mandatory reporters.

• Wrote affidavits for court/testified in court.

• Met strict deadlines.

• Carried out day-day-day duties accurately and efficiently.

• Consisted of mostly field work, sometimes in the office, but often worked from home.

• Worked in the field and at home

04/2001 - 07/2012

UI Customer Service Representative

Texas Workforce Commission

• Answered constant flow of customer calls with minimal wait times. Responded to customer inquiries regarding UI (Unemployment Insurance) and maintained customer accounts according to specific guidelines and procedures.

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• Processed UI claims over the telephone.

• Conducted interviews, investigations, and maintained related records. Entered information into databases, processed letters to customers, and performed other general clerical services.

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• Reviewed and routed mail and other correspondence.

• Made decisions on unemployment claims after investigation was completed.

• Met required deadlines

• Worked under general supervision in a unit.

• Worked in a call center and worked from home.

09/2023 - 08/2024

Claims Adjuster

Progressive - Houston, TX

Achieve high customer satisfaction ratings by providing clear and timely communication throughout the claims process.

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Negotiate favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.

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Conduct thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.

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08/2024 - Current

Mobile Notary Public

Angelica's Notary Boutique - Katy, TX

Prepared error-free loan packages for mortgage refinancing transactions that led to successful funding without delays or complications.

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• Examined documents for accuracy, completion and compliance before notarizing.

• Certified and attested power of attorney documents, acknowledgements and deeds.

• Checked documents for accuracy and correct signing before notarizing. Provided exceptional customer service by addressing client concerns and answering questions promptly and accurately.

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EDUCATION

12/2000

Bachelor of Science: Criminal Justice

Texas A&M University - Corpus Christi - Corpus Christi, TX My degree also included a Minor in Psychology.

04/2008

Master of Science: Administration of Justice And Security University of Phoenix - Phoenix, AZ

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