Customer Service Call Center

ISHANEEQUA PAGE

Email: *************@*****.*** Cell: 845-***-****

SUMMARY OF QUALIFICATIONS

Communications: Proven communication abilities, both oral and written; a highly effective team player that understands the value of working with all levels of employees and customers

Occupational Safety Health Administration-OSHA 10-Hour Construction Certification

Proficient in functioning independently or in a team with a high level of professionalism and work demeanor

Knowledge: Windows OS Microsoft Office Suite

Outstanding customer service and interpersonal skills PROFESSIONAL WORK EXPERIENCE:

Avant Business Services / Cornucopia Logistics New York, NY Dispatcher/Supervisor 01/2022-09/2022

receiving and sorting of packages/deliveries as well as tracking delivery and updating customers Launching of deliveries from various vendor locations throughout Manhattan.

Coordinate the dispatching of couriers to ensure timely departure and delivery.

Train staff on proper delivery procedures and use of scanners & equipment.

Attention to detail in preparation of reports, as well as handling customer inquiries and specific service requirement

training, motivating and managing workers; use and understand MS Office & Outlook, as well as other programs & apps (I.e. Dropbox, Whatsapp, iCloud Drive, etc) · Ability to work independently in a rapid and changing environment.

Maintained the inventory of cleaning equipment and notified site manager when supplies were low

Reported damaged equipment to management for replacement and all materials are updated

Interacted with staff and residents in providing quality service of safety and cleanliness within the residential building

KING TELESERVICES, LLC Brooklyn, NY

Customer Care (In Bound Call Center) 08/2018-02/2019

Provided access to all non-emergency city services, documented and updated customer records

Monitored inbound/outbound and WEB based shareholder services, troubleshoot and resolved issues

Input data documenting customer information/ complaints and provided information about the service

Delivered prepared information from scripts that described products or services to potential customers

Obtained customer information such as name, address, and entered information into database system FEGS-FEDERATION EMPLOYMENT GUIDANCE SERVICES Brooklyn, NY Customer Service Representative 03/2017-07/2018

Answered inbound calls and provided customers with information about services offered

Input data documenting customer information into computer system

Followed up with customers to ensure quality customer service and satisfaction

Faxed, filled and printed customer documents upon request

Politely assisted with all customers during high-volume interactions ROSA MEXICO New York, NY

Porter/Dishwasher 05/2016-02/2017

Washed dishes, glassware, flatware, pots, and pans using dishwashers or by hand

Placed clean dishes, utensils, or cooking equipment in storage areas

Maintained kitchen work areas, equipment, or utensils in a clean and orderly condition

Swept, mopped and scrubbed floors; maintained a clean and sanitary kitchen

Transported food and supplies from delivery truck to stockroom areas

Monitored food stations in a clean and sanitary condition in accordance with OSHA and NYC guidelines

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