Customer Service Social Media
Resume:
Shando Hayden
Las Vegas, NV *****
******.*****@*****.***
Experienced internet operations administrator and web consultant. Proven history of improving customer satisfaction. Skilled at streamlining operations.
Outstanding event planning and public speaking.
Internet and Web Services
· Maintains domains and websites for a variety of clients.
· Collaborates with third-party web designers to meet client requirements.
· Employs WordPress and cPanel to manage colocations on shared and dedicated servers (VPS).
· Creates and manages social media marketing on Facebook and Google Business Pages.
Customer Service
· Manages high volumes of customer requests while maintaining attention to detail and accuracy.
· Quickly builds rapport with diverse clientele to provide positive experiences.
· Identifies and resolves client concerns promptly.
· Proactive post-sales follow-up to ensure customer satisfaction and incorporate feedback as needed.
· Engages in respectful conflict resolution when necessary.
· Excellent verbal and written communications.
Administration
· Effectively multitasks in fast-paced environments.
· Efficiently organizes and manages complex calendars.
· Accounts Payables/Accounts Receivables bookkeeping.
· Expertise in cash transactions: accurately process payments, maintain proper cash handling procedures. Work Experience
Dog Sitter
Rover.com-Las Vegas, NV
May 2024 to Present
I dog/house sit for clients through the Rover app. I stay at the client's home and watch over their dogs by feeding, walking and keeping them safe and happy.
• Provided reliable and compassionate dog walking and pet sitting services for clients, ensuring the well- being and happiness of their pets
• Established and maintained strong relationships with clients, building trust and loyalty through consistent and high-quality care for their dogs
• Implemented positive reinforcement training techniques during walks, contributing to improved leash manners and overall obedience for client dogs
• Administered medications and followed specific dietary requirements for dogs with medical conditions, demonstrating a commitment to their health and well-being
• Provided regular updates to clients, including photos and detailed reports on each walk or pet sitting visit, ensuring transparency and peace of mind
• Ensured the safety of dogs during walks, closely monitoring for potential hazards and adapting routes as needed to avoid stressful situations
• Implemented effective communication with clients to understand and address any specific concerns or requests related to their pets
• Developed a strong understanding of each dog's personality and behavior, tailoring care to accommodate individual preferences and needs
• Established a reputation for reliability and professionalism, resulting in a XX% increase in client referrals and repeat business
• Maintained cleanliness and sanitation during pet sitting assignments, ensuring a safe and comfortable environment for the dogs
• Navigated various weather conditions with adaptability, ensuring the safety and comfort of both the dogs and the walker
• Demonstrated patience and empathy in handling dogs with behavioral challenges, using positive reinforcement techniques to encourage good behavior
• Maintained accurate records of services provided, including billing information and pet care details, ensuring efficiency and accuracy in client transactions
• Established a reputation for going above and beyond in pet care, resulting in positive reviews and testimonials that enhanced the business's online reputation Co-Owner, Operations Administrator and Web Consultant Ursinet Web Hosting-Vallejo, CA
January 2014 to January 2024
Owner
Hayden Dog Boarding-Vallejo, CA
January 2019 to December 2023
Emcee, Doorman, and Bartender
Trax Bar & 440 Castro Bar-San Francisco, CA
January 2006 to December 2019
3rd Level Troubleshooting Group Representative
RCN-Lawrenceville, NJ and Somerville, MA
January 1997 to December 2005
Education
Bachelor of Arts in Theatre and Philosophy
Ashland University - Ashland, Ohio, US
Skills
• WordPress
• social media
promotion
• MS Office
• ecommerce
• graphic design
• Wave Apps Accounting
• Web Services
• Server Management
• Pet Sitting
• XML
• Pet Care
• Dog Handling
Certifications and Licenses
Driver's License
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