Inventory Manager Customer Service

Dewarne Jackson

**** ********** *****, *********, ** 76006 682-***-**** **************@*****.*** Summary

Forward-thinking Operations/Inventory Manager with extensive experience in the supervision of workover and completion operations. Proactive and self-starting, with a proven track record of implementing lean manufacturing techniques to enhance productivity and reduce costs. Highly organized and detail-oriented, with a focus on achieving safety and environmental impact reduction objectives. Highlights & Accomplishments

− Cost Savings: Achieved significant cost savings of approximately $3.2 million by implementing robust strategies for managing and recovering damaged and lost inventory.

− Efficiency Improvement: Spearheaded the introduction of WBS/Picking generation, enabling operators to pick multiple waves simultaneously, significantly enhancing operational efficiency.

− Strategic Workforce Management: Successfully orchestrated manpower planning, directing, coordinating, and assigning tasks to meet and exceed production targets.

− Process Development: Developed and implemented key departmental processes for shipping, picking, receiving, and inventory control, streamlining operations and improving accuracy.

− Team Leadership: Managed and motivated a team of 125 plus staff members and Exempt Leadership staff, driving high productivity and ensuring top performance across all operational areas.

Experience

INVENTORY/OPS MANAGER BUSKE LOGISTICS MAY 2021 – AUGUST 2024

• Recruit, hire, train, and coach over 80-135 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.

• Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced damages.

• Oversee the management and optimization of the company’s inventory systems, including Synapse, SAP, DSI, and JDE, ensuring data accuracy and seamless system integration.

• Monitor and maintain inventory levels to meet operational needs, conducting regular audits, cycle counts, and reconciliations to ensure inventory accuracy.

• Develop and implement strategies to enhance inventory management processes, reduce discrepancies, and improve overall efficiency.

• Collaborate with procurement, warehouse, and production teams to coordinate inventory requirements, resolve discrepancies, and manage stock levels effectively. GENERAL MANAGER/DISTRICT MANAGER GO PUFF NOVEMBER 2019 – MAY 2021

• Gained extensive experience in leading multiple operations associates across retail and Micro Fulfillment Centers (MFCs).

• Adept at driving development and focusing on P&L profitability and Proven ability to execute strategic initiatives and lead cross-functional teams in capacity planning, supply chain management, HR, retail strategy, merchandising, marketing, finance, and pricing.

• Led multiple operations associates across retail and MFCs to achieve business objectives.

• Managed P&L responsibilities, ensuring profitability across all operational units. Page 2

• Developed and executed strategic initiatives that improved operational efficiency and customer satisfaction.

• Analyzed financial data and performance metrics to make informed business decisions.

• Spearheaded continuous improvement initiatives, resulting in streamlined processes and cost savings. FACILITIES OPS MANAGER SPECS DISTRIBUTION JULY 2018 – NOVEMBER 2019

• Experienced Facility Manager with a strong background in overseeing building operations and managing labor hours for production and delivery teams.

• Proven ability to ensure efficient operations, maintain safety standards, and optimize labor productivity.

• Adept at managing cross-functional teams, coordinating facility maintenance, and driving operational improvements to support business objectives.

• Managed daily facility operations, including maintenance, repairs, and safety protocols, to ensure a safe and efficient work environment.

• Oversaw labor hours for production staff and delivery drivers, optimizing schedules to meet production targets and delivery deadlines.

• Coordinated with production managers and delivery teams to ensure timely and accurate order fulfillment.

• Developed and implemented maintenance schedules for all facility equipment, reducing downtime and improving productivity.

• Managed relationships with vendors and contractors for facility services, including maintenance, repairs, and supplies.

OPERATIONS/INVENTORY MANAGER HELLO FRESH MAY 2014 – JULY 2018

• Detail-oriented Operations Manager with extensive experience in quality assurance and employee management.

• Demonstrated ability to lead teams effectively, maintain compliance with industry standards, and drive continuous improvement initiatives.

• Proficient in managing quality documentation, training staff, and ensuring optimal distribution of daily workloads based on priority.

• Maintained comprehensive documentation for GMPs, HACCP, processing analysis, and environmental monitoring to ensure compliance and operational integrity.

• Coached QA employees on following company procedures and maintaining high standards of work quality.

• Managed the equitable distribution of daily workloads based on task priority and team capabilities, ensuring productivity and balance.

• Conducted inspections using tools such as thermometers, gas analyzers, and food scales to ensure product quality and safety.

• Provided guidance to the QA team, coordinating work and resolving any issues that arose, ensuring smooth and efficient operations.

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Education

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY CONCENTRATION IN CYBER SECURITY MAY 2019 STRAYER UNIVERSITY, CEDAR HILL, TEXAS

BACHELOR OF SCIENCE IN CRIMINAL JUSTICE MAY 2000 GRAMBLING STATE UNIVERSITY, GRAMBLING, LOUISIANA

MASTER OF SCIENCE IN CRIMINIAL INVESTIGATIONS MAY 2004 GRAMBLING STATE UNIVERSITY, GRAMBLING, LOUISIANA

Skills & Abilities

• Microsoft Office Suite (Excel, Word, PowerPoint)

• Quality Management Software

• Data Entry & Database Management

• HACCP & GMP Documentation Systems

• Proficient with POS systems

• Excellent interpersonal and communication skills

• Labor Management Systems

• SAP, Synapse, DSI, and JDE Inventory System

• Facility Management Software (FMX, Upkeep)

• Green Belt Six Sigma -Process improvement

• Project Management

MILITARY SERVICE

Louisiana Army National Guard

Unit 527th Engineering Battalion, - June 1995 – August 2006 Combat Engineer & Transportation Specialist

Operation Enduring Freedom:

− Specialized in operating and maintaining heavy equipment for construction and transportation projects.

− Led and managed roadway construction projects on military bases in Afghanistan, ensuring timely and safe completion under combat conditions.

− Served as E-5, Non-Commissioned Officer in Charge (NCOIC) in Afghanistan, overseeing daily operations and ensuring the safety and efficiency of assigned tasks. Squad Leader, Rapid Reaction Team:

− Led a team responsible for securing and clearing buildings as part of the Advance Party, ensuring the safety of personnel and the success of missions.

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