Customer Service Representatives
Resume:
Colisha Davis
Customer Service Representatives
Elgin, TX 78621
*********@*****.***
Work Experience
Rural Carrier Associate
United States Postal Service-Austin, TX
May 2017 to May 2023
• Obtain signed receipts for registered, certified and insured mail; provide information regardingpayment dueforservice rendered.
• Record address updates and changes needed in the system to ensure accurate delivery.
• High accuracy and excellent organization skills with customer interaction.
• Madethe neededadjustmentsto thestationsedit booksensure accurate route delivery.
• Interpret the laws regardingmail delivery and tampering as it reflects the Postal Service.
• Answer inbound phone calls.
• Resolve customers inquires and provide requested information.
• Record address updates and changes needed in the system to ensure accurate information.
• Complete online research regarding insurance claims for missing or damage items.
• Maintainhigh accuracy and excellent organization skills with customer interaction.
• Assist at the clerk help desk for walk-in customers with any questions on completing a claim and locating items.
Medical Claims Clerk
APT2 (Veterans Affairs)-Austin, TX
November 2015 to February 2016
• Review documentation authorizing benefits payments.
• Analyze and audit any overpayment of claims.
• Record and issue letters informing debtors of obligations.
• Respond to written and oral vendor inquiries and following up as needed.
• Examine vouchers, invoices, claims and other payment requests for medical services for authorized patients.
• Ensure that documents are accurate, provide adequate documentation or citations, and ensure compliance with laws and regulations.
• Analyze bulk claims and determine appropriate payment amounts.
• Ensure appropriate diagnostic and procedural coding for all HCFA-1500, UB92 and other claim forms.
• Validate appropriated claim adjustments to resolve payment discrepancies. Shift Supervisor
Allied Barton Security Services-Austin, TX
May 2014 to November 2015
• Cross-train new hires in control center teach proper phone etiquette, and how to obtain detailed information in time sensitive situations.
• Investigated and resolved client's inquiries.
• Provided shift coverage when call offs occur.
• Payroll Bookkeeping.
• Completed quarterly reports and filed paperwork.
• Monitored job duty function and updated job descriptions. Education
High school
Skills
• Call Center
• CSR
• Customer Care
• Customer Service
• Customer Support
• CPT Coding
• ICD-10
• Microsoft Office
• Phone Etiquette
• ICD-9
• Medical Coding
• Medical Billing
• EMR Systems
• Surveillance
• Insurance Verification
• ICD coding
• Microsoft Excel
• Microsoft Word
• HIPAA
• Medical receptionist
• Medical records
• Medical office experience
• Documentation review
• Administrative experience
• Medical terminology
• Data entry
• Office experience
• Retail sales
Certifications and Licenses
Medical Administrative Assistant Diploma
Present
Assessments
Protecting patient privacy — Proficient
October 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Administrative assistant/receptionist — Proficient February 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Proficient
December 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
April 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Protecting patient privacy — Proficient
January 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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