Business Development Software

CINDRICKA L. ARRINGTON, MS, MBA, PMP, SA

**** *** **** ****** **** Cordova, TN 38018

Cell 901-***-**** / ***************@*****.*** / http://www.linkedin.com/in/Cindricka

SENIOR PORTFOLIO MANAGEMENT LEADER

Highly disciplined and decisive leader that drives excellence and increases productivity across global teams by establishing structure, optimizing quality driven processes that reduce costs, and increase strategic yields to Fortune 500 organizations.

Enterprise Solutions PMO Management Strategic Planning

22-year accomplished Business and IT operations leader known for guiding enterprise-level program initiatives through the software development lifecycle (SDLC) & product lifecycle management (PLM) to project execution. Excel in 3PL/vendor management office (VMO) contract negotiations & business development.

Recognized for executing strategies that align with VP/SVP financial goals to provide customer value while solving business problems and provide tangible results for enhanced and legacy workflow systems. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs.

* Executive Reporting & Presence

*Team Mentoring, Training, & Coaching

*Operations Strategy & Leadership

* Metric development

*AOP/6Q & Budget Forecasting

*Streamline Processes

* Data Driven Decision Making

*Risk Mitigation, Quality & Safety Focus

*Portfolio Prioritization

EDUCATION & CERTIFICATIONS

Doctor of Philosophy, Organizational Leadership – Columbia International University In progress

Master of Science (MS), Project Management - Capella University, MN

MBA, General Management - Dowling College Oakdale, NY

Bachelor of Science (BS), Computer Science – Rust College Holly Springs, MS

Certified PMI-Project Management Professional (PMP #432163) Expires October 2025

Certified Scaled Agile Framework SAFe Agilist (SA) & Six Sigma Training - American Society of Quality (ASQ) Lean DMAIC Training & Greenbelt Training in Design Reliability & Manufacturing (DRM), Medtronic Studying, ASW Certified Six Sigma Black Belt (CSSBB) – November 2020

CAREER HIGHLIGHTS

2019 PMI Global Conference Presenter FY20 Viant EO Sterilization Product Transfer (VEST) program across three MDT business units with no service failures in 8 months FY19 Windchill 11.0 Upgrade within 90 days with no downtime or system interruptions 2018 PMI Austin, TX Professional Development Day Speaker on Navigating Politics within Complex Projects/Programs 2017 PMI Global Conference Presenter on Agile Tools & Techniques for Project Health Tri-State Defender Women of Excellence Award 2015 FedEx QDM presenter at Software Engineering & Architecture Conference FedEx Freight Five Star Recipient

HIGHER EDUCATION EXPERIENCE

Crichton College, Memphis, TN (Higher Ed) 8/2002-9/2003

Business & Education Program Advisor

Recruited students for BSOL program for adults seeking to complete their bachelor’s degree in an evening program format.

Academically advised students on degree completion and academic probation

Taught Walking/Fitness within BSOL program

Strayer University, Memphis, TN (Higher Ed) 4/2005-2/2006

IT Desktop Support/Learning Resources Center Manager

Managed computer lab team, installed software installations, resolved hardware failures, and purchased new equipment without any campus technological downtime or late class starts. Developed training documentation and delivered monthly training to faculty, staff, & students on equipment & application usage, online library databases, & instructional technology. Established Lunch and Learn series which increased student attendance by 100%

Certified Online Adjunct Instructor

Taught Intro to Management, Human Organizational Behavior, Computer Applications, Intro to Business

Swift Transportation Driving Academy, Millington, TN (Transportation)

Operational Project Manager/Accreditation Coordinator 6/2006-3/2008

Orchestrated project teams in improving process components via project management methodology that resulted in 38% reduction in productivity loss; 100% reduction in penalty fees; 24% increase in policy issuance; and a 16% increase in completed employee

records. Led strategic planning and organizational change committees to produce five-year plan. Control configuration management of department documentation content and recommended process improvement methodologies to Director of Contracts and Schools

Faculty Experience:

High Tech Institute, Bartlett, TN Campus – Taught General Education Courses & Mathematics, 2004

Belhaven University, Memphis, TN Campus – Taught Business Communications to BA Students, 2003

Bethel University, Germantown, TN Campus – Taught Issues of Management, Strategic Management, Behavioral in Organizations, Issues of Management to BA Students, 2004-2008

Webster University, Millington Naval Base Campus – Taught Business Statistics to MBA Students, 2010

University of Memphis, Memphis & Collierville, TN Campuses – Taught Intro to Computer Applications to Freshmen, 2015

INDUSTRY EXPERIENCE

Medtronic, Memphis, TN (1/2016- 4/30/2021) (5 years-Medical Devices)

Product Development Program Manager, Spine PMO 2019 - present

Currently leading RPM initiatives including business continuity, CAPA remediation, software upgrades, and new vendor contracting. GCP Training Expert & Core Team Lead focused on growth & core driven initiatives for Restorative Therapies Group specializing in Spine and Biologics for patient connected care via local and remote teams.

-Lead EMEA Mesh Baskets, DIAM, VEST, & Pyramesh Tech File Remediation teams to contracting process before Governance Board & SteerCom to successfully secure approval of 510K submissions, product transfers, SGS Belgium regulatory certificate by BREXIT, & timely signed NDAs & supplier quality agreement milestones to prevent reduction in market share or compliance breaks.

Engineering Program Manager 2016-2019

-Led NPI, Business Development, Infrastructure, BIO, & RPM programs to on-time execution.

-Led governance, global, and commercial development processes (GDP) for speed-to-market product launches.

-Taught MDT Spine new hires the PMO org structure areas of responsibility & GDP orientation

-Led software upgrade project for PTC Windchill & eDHF (electronic design history file) system enhancements with no downtime. Recognized for Spine Weekly Win Award

-Collaborate with senior level leadership via project & executive reviews & reporting for release product management, new project initiatives, and quality compliance.

FedEx Services, Collierville, TN (9 years cumulative-Transportation)

Program Manager, Strategic/IT Modernization Program Management Office 9/2014- 1/2016

-Led organizational process alignment with a 75% increase in approved, improved processes in three weeks

-Liaison to business and IT leads to gain consensus on roadmap development, enterprise adoption of applications, and legacy system retirement.

- Facilitate Epic review sessions, develop QDM quality tools, and bridge gaps within process mapping.

-Led a team of application developers, architects, and business partners that deliver on-time strategic roadmaps accelerating adoption and build out of enterprise geospatial and shipping solutions across multiple FedEx operating companies’ applications and infrastructure platforms.

Project/Process Advisor to Vice-President of Testing, IT Go-To-Market 4/18/11-9/2014

-Received Bravo Zulu for above & beyond service in time sensitive contract execution of urgent equipment for testing defect management team across three national company locations, despite resource and system challenges.

-Led organization to raise over $33K within two months as VP Representative for United Way Campaign;

-Coordinated VP Town Halls; Led officer project summary reporting to VP, SVP, & EVP;

-Led quarterly funding requests to EVP, cost-reduction measures of governance process for Project Approval Committee & PtCore PMO;

-Led VP governance meetings among impacted VP organizations of Revenue, Application & Development, Testing, and Distributed Applications;

-Assisted Customer Access Solutions SVP organization to earn the March of Dimes Chairman Club Bronze Award 2014.

-Led internal Quality Driven Management process that earned team a Purple Promise Quality Award (PPQA) & qualifier for the FedEx Corporation QDM Cup in Q1 FY13.

-Recognized for FY12 “I Am FedEx” WTC Campus

Acting Manager/Senior Project Management Analyst 8/2010-4/2011

As Co-lead on CUST04 Concept Phase- Developed multi-operating company mapped processes with workstream dependencies that assisted the PtCore PMO determine high & low-level risks for funding approval and prioritization;

-Performed acting manager reporting and staff duties to director and officer levels.

-Led cross-functional and international process improvement projects that reduced waste by 30% by optimizing policies, procedures, training, and revised standards.

-Prepared senior level reports and briefings for FedEx operating companies

Marketing Project Advisor/ Senior Project Manager 12/2008-8/2010

Awarded Marketing Shining Star and FedEx Five Star for innovation, leadership, cost-reductions, and creativity- Served as core team lead (CTL) of team that added repeatable processes to minimize risk of major backend system changes to impacted functional units for a single account number solution for global FedEx customers; Increased user-testing progress of critical path 30% within 9 days. Completed and communicated governance templates to VP/ SVP leadership at critical project team reviews for phase approval. Advised peers and junior employees on test/education planning, scheduling and program/project knowledge areas

Served as liaison with Freight’s Office of Strategic Management to create mitigation strategies using risk matrices, document/process walk-thrus of technical design & business requirements, and complex project activities to determine cross-functional or inter-project impacts.

Served as core team lead (CTL) for IT work stream and overall lead for program with three projects. Set direction and provide approvals and rejections for major project decisions from the core team

Smith & Nephew, Inc., Memphis, TN (Medical Devices)

Global Operations Transportation Team Leader 3/2008-12/2008 Balanced a $1M (million) dollar plus budget within operational planning and logistics of freight

Developed & monitored carrier performance by on time pickup, freight invoicing, ancillaries…via monthly score cards; Streamlined/improved checks and balances within freight payment processing, cost center allocation and reporting. Improved department’s website for user heuristics within 5 months of job start. Implemented bi-weekly team meetings for effective team

communications and to meet operational/project deadlines; Evaluated request for proposals (RFP) from vendors for freight contracts; Implemented transportation metrics via sales, shipping, and carrier performance data to forecast market trends and new business opportunities; Led team to decrease freight charges and increase revenues from internal and external customers by 22%

Associate Engineering Specialist/VB Programmer FedEx Express (Transportation) 8/2000-2002

Received Bravo Zulu award within four months of hire date for converting operating systems from NT to 2000 without any downtime to the ANNIE network. Developed an internal help system via VB 6.0/VB.NET that served as a research tool for team projects and lessened the learning curve for new hires.

**United States Army Reserves, 412th Engineer Command, Vicksburg, MS (Military) 5/1996-12/1998 Served as administrative specialist to the Master First Sergeant in creating and distributing military service orders to soldiers.

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