Front Desk Customer Service
Resume:
Kathleen Prine
South Lake Tahoe, California
96150
*********@***.***
Objective
To utilize my vast experience in a challenging role within the Lake Tahoe area.
Which will hopefully provide an opportunity for advancement within your company.
Skills and Qualifications
Extensive Customer Service Front Desk, Reservations
Attention to Detail Employee Training and Discipline
Extensive Cash/Credit Bookkeeping
Payroll/Human Resources Collections
Government Agencies Reporting General/Direct Purchasing
Financial Reporting Daily/Monthly Balancing
Quick books Scheduling
Balance/Charge Backs AR/AP
Sales Purchasing
Education
Saint Monica's Prep School 1973-1977
Santa Monica Community College 1977-1979
AA Degree: Business
Employment Background
Camp Richardson Resort
5/2022 to 5/2024
Front Desk, Reservations for both general customer and annual customer
Annual Posting and review what is due and when.
Cancellations and Daily posting
Training new Front Desk Clerks
Assistance with Guests as to what to do in Lake Tahoe
Lake Tahoe Hotel
4/2021-5/2022
Front Desk, Reservations, Customer Service
Personal Leave
6/2017-2021
Surgery, Covid and Fire
Lake Tahoe Resort Hotel
1/2017 to 6/2017
Reservation, Customer Service
Camp Richardson Resort
May 5/2016 to June 2016
Front Desk, Reservations, Customer Service
Blue Ribbon Employment Agency
December 2015 to 2016
12/2015 to 2/2015: South Tahoe Public Utilities
Customer Service, Payments Postings, Phone
3/2015: Tahoe Regional Planning Agency
Data Processing
Zephyr Cove Resort
July 2014 to October 2015
Extensive Customer Service, Front Desk/Retail Clerk, Reservations, Sales,
Tahoe Keys Marina and Yacht Club
10/2001 to April 2014
Office Manager/Bookkeeper
Human Resources, Payroll, AR/AP, Opening and Closing Procedures, Training of
Employees to Various Positions,
Banking and Daily Deposits, Monthly and Yearly Balancing of all Accounts,
Collections, Government Licensing and
all Government Agencies Inspections,
Responsible for Vacation Rentals: marketing, sales, bookings
Lake Tahoe Shakespeare Festival
7-8/2010
Customer Services, ticket sales.
First Resorts Inc, Heavenly B&B, Fireside Lodge
10/2001 to June 2009
Office Manager/Bookkeeper: First Resort Inc
Supervisor: Heavenly B&B
Supervisor: Fireside Lodge
Extensive Customer Service, Supervise Staff at the 3 properties: Front Desk,
Reservations, Housekeeping and Maintenance
Staff, AR/AP for Companies, Homeowner Liaison, Monthly Statements and Billing,
Human Resources, 24hr Emergency
Contact. Vacation Rentals and Weddings at all properties: Sales, Set Up, Billing
Best Western Lake Tahoe Inn and Timber Cove
4/1994 to 5/1996 and 4/1998 to 10/2001
Front Desk Manager and Reservation Manager
Supervised Front Desk and Reservations, Balanced Inventory to Best Western Systems,
Balance all drawers at day end,
Employee Training, Extensive Phones and Customer Service
Forest Inn Suites
12/1997 to 4/1998
Front Desk and Reservation Agent
Mikasa Dinnerware Inc.
5/1996 to 5/1997
Assist General Manager and supervise daily Store Operations, inventory control,
Training, Set up Store District
Promotional Sales and Events.
Tahoe Keys Homeowners Association
5/1997 to 10/1997
Front Desk, Owner and Guest Customer Service, Security/Boat Radio Traffic
Sierra @ Tahoe Ski Resort
11/1993 to 4/1994
11/1994 to 3/1995 weekends
Main Cash Operations
Balance all Operations Deposits and Cash Requests, Make Daily Deposits
Yosemite Park & Curry Company
8/1979 to 1/2009
Unit Manager of Yosemite Lodge Retail Units
I held several positions within the Company, advancing with each new position.
Responsible for over 5 Million Dollars in Sales,
Merchandise and Purchasing, the responsibility for over 40 Union and Non Union
Employees.
Personal References
Nancy Kam
530-***-**** Home
530-***-**** Cell
Delana Lindsey
530-***-**** Cell
CarolJohnson
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