Data Entry Customer Service

DARSHEEKA M. THOMAS

202-***-**** ***************@*****.***

Summary of Qualifications

Customer service skills

Effective team management

Typing 65 WPM

Attention to detail

Excellent written and oral communication skills

Exceptional multi-tasking capabilities

Effective time management

Operate multi-line switchboard

Proficient in Microsoft Word, Excel, and Data Entry

Ability to key over 8000 KPH with 100% accuracy

Organized and punctual

Strong analytical skills

Accept supervision and able to supervise others

Knowledge and Understanding of HIPAA laws

Security Clearance

WORK EXPERIENCE:

Medical Receptionist

Advantia-Falls Church,VA - July 2024-Present

•Welcome and check in all patients for scheduled and walk in appointments

• Schedule all patient appointments during check out

• Update insurance and demographics for each person during check in

• Ensure patients have completed all medical history documentation

• Provide new patient documents for completion

• Provide all necessary insurance waivers and processing them in patients charts as needed

• Collect self-pay payments, copayments, and any past due fees

• Process all medical records into patients’ charts

• Ensure all vaccine, sedation and procedure consents are signed and processed in patients’ chart

• Complete and have medical provider sign and date all necessary medical disability and medical leave forms are uploaded to patient charts for convenience of patient access

• Compile and provide patient with any medical letters needed for work/school

• Scan and fax medical referral to correct facilities

• Scan consult notes and imaging results from referred facilities

• Answer phone lines to assist with patient’s care coordination between facilities

• Process medical records request

• Contact patients with any scheduling updates

• Provide patient with glucose instructions and drink for OBGYN patients keep time and alert phlebotomist

• Receive incoming packages

• Coordinate Luncheon meetings between provider office locations and Reps

• Validating self-scheduled appts and reaching out to for missing information to complete scheduling

• Converting and ensuring all Zocdoc and Medafind appts to EMR Phressia and Athena systems used by Medical Practice

• Making Copies, Scanning and Faxing any other needed documents to help facilitate coordination of care between Medical Providers and Medical facilities

Unarmed Security Officer-

Signal of Northern Virginia-Vienna,VA July2024 -Present

• Conduct Security Patrols (Vehicle and/or on Foot)

• Control the Ingress and Egress of the gated community

• Be alert and watchful of any irregular situation that may be dangerous to others

and the officer

• Alert the proper authorities in case of any unauthorized personnel or other

criminal activity

• Alert the Fire Department and EMS in case of a fire

• Conduct Speed Enforcements

• Write Incident Reports of any investigation conducted by the officer during their

shift

Medical Schegistrar

GWU - Arlington, VA April 2021 to August 2024

• Verify pt information via HIPPA law to access patient chart

• Onboarding new patients with Internal medicine, Geriatrics, Infectious Disease and Travel Clinic Physicians

• Assist patients with accessing patient portal

• Send Task to Physicians/respond to Physician inquiries

• Updating New and Existing Patient information

• Connect Members to requested or needed departments for assistance • Request referrals as needed for insurance purposes

• Schedule New and Existing patients with Providers

• Contacting Providers/Patients as needed

Aerotek, Fairfax, VA Teleservice Representative-New Member

Kaiser Permanente- 11/2/2020- Present

• Receives phone calls and verifies identity and eligibility of callers.

• Understands members' request and schedules primary care or selected specialty appointments for medical treatment or sends message to the member's Health Care Team.

• Uses defined scripts per members' symptoms, following its directives for disposition and documents in the medical record according to established workflow.

• Transfers calls to medical advice nurse or other departments when indicated or directed by script.

• Provides information about location of medical centers, pre-appointment preparation, and limited, related member benefit information.

• Schedules follow up appointments for providers.

• Opt members in for appointment SMS text reminders.

• Reviews Health Maintenance Reminders with members, booking appropriate appointments as needed.

• Assists members to select a personal provider and pre-enrolls callers as needed.

• Makes changes to callers' address, medical center, or other demographic information as needed.

• Receives calls to/from new members and new Medicaid members to onboard them as a new to Kaiser Permanente.

• Schedules video conferencing appointments and provides technical support for members with Telemedicine Appointments. Assists Telemedicine providers by faxing prescriptions and referrals, as needed. Initiates on-line meetings and provides introduction of member to Telemedicine physician.

• Performs other related duties as directed.

MV Transportation, Hyattsville, MD Customer Service Reservations Agent

Metro Access 8/2018- 11/02/2020

• Answer passenger calls collecting all necessary trip information for the permissible time period.

• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.

• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.

• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.

• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.

• Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.

• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.

• Maintain accurate records and appropriate filing systems.

• Communicate effectively with operations staff regarding scheduling or passenger issues.

• Comply with HIPPA laws during call process

Spa Royalty, Capitol Heights, MD Owner and Stylist

Natural Hair Specialist 04/2017- 05/2018

• Assist clients in caring for Natural Hair Textures

• Scheduling Appt and Keeping Books

• Ordering and Maintaining Products

• Specializing in the growth, Care and Development of Natural Hair Styles

• Greeting and Assisting all clients

• Handle Payments and correspondence with rental property

JCPenney, Forestville, MD Fine Jewelry Associate

Seasonal Sales Associate 7/2016 -12/16

• Stock and Keep Inventory of Fine Jewelry and Watches

• Cashier

• maintain and Organize Sales Floor

• Assist with closing and Opening Dept

Xerox- ACS affiliate, Carey, NC Customer Care

Aetna FSA Internal Call Center 9/2012 - 8/2015

• Assist Aetna members with managing their FSA (flexible spending accounts)

• Update member records

• Assist members with info needed to process claims for their dependent care as well as healthcare FSA

• Inform members of claim payouts

• Track member claims

• Reach out to needed healthcare or dependent care provider in order to process claims

• Submit claims for processing of payment

• Update all member information as needed

Xerox-ACS affiliate, Carey, NC Customer Care- Tech Support Sprint Internal Call Center Tech 10/2011- 08/2012

• Provide customers with troubleshooting Sprint android software device network and software related issues

• Respond to sprint member account and device inquiries

• Update Sprint customer account billing information

• Process customer payments via credit card / checking

• Inform customers of any Sprint device and service updates and promotions

• Add and Remove device service per customer request

BlueCross BlueShield, Washington, DC Billing and Enrollment Technician 9/2007 – 06/2011

• Provide customer service and technical support to federal agencies regarding enrollment related issues

• Respond to member inquires

• Issue member identification cards

• Update and maintain enrollment files

• Offer conversion policies to members and their dependents

Brown’s Daycare Facility, Capitol Heights, MD Office Assistant

7/2006 – 9/2007

• Answer incoming telephone line and maintain and update the children’s files

• Provide administrative support to the daycare facility

• Prepare flyers and business cards

• Perform other duties as assigned

MTV Electrical Services, Accokeek, MD Receptionist

8/2005 – 6/2006

• Answer incoming telephone line

• Provide customers with accurate pricing and schedule contract appointments

• Perform general office duties, i.e., filing, faxing, copying and mailing documents

Harold Penner Man of Fashion, Bowie, MD Cashier

7/2004 – 8/2005

• Accurately and efficiently processed customer transactions in accordance with the store’s policies Perform opening and closing duties

• Provide customer service to store guests.

• Train new employees on the store’s policies and procedures

• Conduct inventory counts

• Process store transfers and lay-a-ways

EDUCATION:

Bladensburg High School, Riverdale, MD 5/2002

Diploma

New Carrollton Hair Academy, New Carrollton, MD 8/2002 – 7/2004

Prospect College, Medical assisting 06/2018- 10/2018

COMPUTER SKILLS:

Microsoft Office, Experience with a 10-key calculator, Celeants, ICARE systems, Android Software, Epic, Teams, fact info, K mate.

Typing Speed 55-65 WPM.

REFERENCES AVAILABLE UPON REQUEST

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