Human Resources Change Management

SUMMARY

Results-oriented training & development leader with a proven performance record leveraging blended learning solutions, adult learning principles and project management skills to achieve optimal performance and operational goals. Dedicated to developing effective training tools and resources that promote leadership/performance growth for all team members. Strategically partners with leaders across workstreams to ensure training, change management and operational solutions are aligned with business performance goals.

SKILLS

Project Management

Adult Learning Principles

Leadership Coach/Talent Development

Development/Dimensional International, DDI Certified

Leadership Program Manager

Training Consultation & Facilitation

Instructional Design

Test Genius Administrator

Change Management

WebEx/Zoom Facilitation

LMS Administrator

PROFESSIONAL EXPERIENCE

Orange County Government, HR-On Call Professional, Orlando, FL 2023-2024

Responsible for supporting county-wide human resources organizational development initiatives and delivering assessment administration functions for various departments. Successfully created new hire Day 1-5 onboarding experience, revised the assessment development guidelines and streamlined and supported the assessment administration and scoring procedures 20+ various county wide teams.

Developed new hire on-boarding experience outline for county employees

Served as interviewer in the recruitment process for sourcing human resources candidates

Monitored and evaluated 100+ test administration and scoring sessions for various county departments

Served as the subject matter expert for Test Genius Assessment Administrator tool for various positions

Maintained the assessment and scoring project tracker

Collaborated with county leadership teams to restructure assessment requirements and evaluation batteries for the hiring process

North Highland Consulting, Training Lead, Orlando, FL 2021-2023

Responsible for leading a cross-functional team of trainers and instructional designers (20+), supporting training deliverables and change management initiatives to successfully implement strategy for Kronos Time & Attendance and Scheduling features throughout various regions. This strategic role provided an opportunity for me to impact positive business results for client relationships and staff retention

Lead the training delivery team to ensure 95% client satisfactory rate was achieved across multiple regions

Supported various regional change management initiatives to ensure client team achieves 90+% readiness goals prior to system launch

Maintained the training delivery schedule for each implementation phase

Managed the day-to-day tasks of the instructional designers and trainers to ensure project deliverables were completed on schedule

Monitored and evaluated training facilitators and provided constructive feedback to improve performance

Wyndham Vacation, Orlando, FL, Senior Operations Manager 2019-2020

Responsible for driving learning & development and Quality Assurance strategies to ensure employee retention, sales and engagement exceeded targeted goals of 90%. This unique role required effective leadership and communication skills to partner with various levels within the organization while leading a training and quality assurance team and spear-heading the department’s technical system integrations.

Developed, managed and executed the department’s sale, on-boarding, compliance and skills development training

Developed and managed department’s leadership development program, iWyn

Measured training and program effectiveness; implemented changes to improve performance results

Developed and managed training department budget

Worked cross-functionally to plan, organize, design, develop, and implement training and programs associated with key performance objectives for each department

Used customer and employee data to assess and prioritize appropriate programs to align with business strategies and goals

Managed projects and vendor relationships that supported system integration of workday and gamification systems

Results Companies, Lakeland, FL, Regional Training Manager 2017-2019

Responsible for spear-heading client related training initiatives for new hire on-boarding, operational readiness, professional development and program re-design initiatives for multiple contact centers. In this role, I developed agent coaching strategies that resulted in achieving 95% goal for customer service and sales.

Served an instructional Subject Matter Expert in the design, development and implementation of new training resources and on-boarding program

Served as a business partner with hiring managers and trainers developing effective sourcing and recruitment strategies that improved employee retention

Managed the training delivery schedule to ensure classes were completed on time according to business standards

Partnered with client stakeholders/operational leaders to assess and design the appropriate training solutions to improve performance gaps

Worked with cross-functional teams and sites as a project manager for curriculum design and instructor led training

Managed training resource and delivery budget

EDUCATION

Governor’s State University

M.A. Communications - Human Performance Technology

Florida Agricultural & Mechanical University

B.S. Public Administration-Certification in Human Relations

HONORS & ORGANIZATIONS

ARDA Winner; HR Training Management

Jack & Jill of America, Inc. Orlando Chapter

2018-2020 5-Star National Chapter Award

2019-2020 Graduate of Wyndham Executive Leadership Bench Program

Outstanding Instructional Design Master’s Project

Boy Scouts of America, Inc. Troop 90

Advancement Chair

Woman Leaving Footprint in the Sand: Featured Author

REFERENCES AVAILABLE UPON REQUEST

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