Assistant Director Co-Op

Melonie Geddes

Head of HR

*************@*****.*** • 704-***-****

www.linkedin.com/in/meloniegeddes • Mount Pleasant, SC

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Dynamic and team-focused leader bringing over 10 years of progressive experience executing organizational and cultural design, benefits and leave programs, recruiting and team performance strategies. Success spearheading HR and operational objectives for the Co-op Frosé & Eatery and adept at scaling infrastructure to support rapid business growth. Expertise in talent acquisition, leadership development, and operational restructuring to align financial goals. Agile and innovative professional seeking to leverage strategic HR initiatives and robust operational management to lead your team.

Key Skills

Strategic Planning

Executive Leadership

Program Development

Benefits Administration

Project Management

Process Design

Succession Planning

Branding & Service Strategy

Communication Management

Team Recruitment & Onboarding

Team Performance Management

Employee Engagement

Learning & Development

Change Strategy & Execution

Leave Management

Stakeholder Collaboration

Organizational Restructuring

Wage & Comp Structuring

Employee Relations

Compliance Management

Education

B.A. in Political Science – Cum Laude (3.5)

University of North Carolina Charlotte

Certifications

Human Resources Certification

Learning & Development Certification

UNCC Continuing Education

Summary

Exemplary Team Engagement: increased employee engagement and morale to decrease attrition rates.

Innovative Talent Acquisition: reduced time-to-hire and improved hire quality.

Leadership Development Impact: developed succession plans that stabilized operations and improved internal promotions.

Successful HRIS/Payroll System Implementations: led system conversions and integrations that enhanced data accuracy and business planning capabilities.

Career Experience

Co-op Frosé & Eatery, Charleston, SC 2021 – Present

Head of HR and Operations

Crafted a full scope people strategy resulting in greater employee engagement over a 2-year period of rapid expansion from 2 to 10 shops.

Enabled a scalable infrastructure to support a 300% growth sprint in business and workforce through effective succession planning, talent development, and organizational and process design.

Implemented talent acquisition strategies that decreased time-to-hire, while boosting quality of hires.

Developed targeted leadership advancement programs, growing the internal promotion rate exponentially.

Negotiated favorable service partner, supplier, and benefits vendor contracts to improve profitability, revenue shares, and operational costs.

Directed multiple restructuring efforts to shuffle, add, or reduce management channels to meet business needs and financial targets while minimizing disruptions to operations.

Traveled more than 60% to oversee new market growth and prepare shops for opening operations.

Processed bi-weekly payroll for more than 200 employees, across 7 separate LLCs, ensuring accuracy of information and regulatory compliance.

Talent Inc., Remote 2016 – 2022

Freelance Resume Writer & Career Coach

Identified and mapped clients’ career objectives to enhance their professional narratives, ensuring a seamless integration of their experiences with targeted future opportunities.

Employed a collaborative and engaging strategy to deliver superior customer service, resulting in the successful fulfillment of client requirements.

Achieved recognition with consistent 5-star customer reviews and internal commendations for maintaining adherence to rigorous writing guidelines.

Momentive Performance Materials, Charlotte, NC 2017 – 2019

Team Lead, Customer Support

Coordinated and executed comprehensive support for 130+ global accounts, ensuring precise and one-touch issue resolution within international and domestic supply chains.

Contributed to operational and organizational improvements by serving on the SME team to identify issues, architect solutions, and manage process changes.

Fostered team achievement of key metrics and operational goals by providing a lead-by-example model.

Partnered with field sales managers to boost account expansion and ensure service levels by maintaining expertise of specialty product lines and market conditions.

Leveraged active listening and empathy to support clients and manage issue escalations to drive satisfaction and retention.

Employers Advantage, Charlotte, NC (Remote) 2016 – 2018

HR Business Partner

Led full client lifecycle from customer inquiry, onboarding, program design and implementation, and project completion, with a focus on maintaining positive service partnerships that ensure contract renewal and client loyalty.

Developed and implemented HR initiatives and led strategic execution that aligned with client expectations for achieving productivity and performance objectives.

Responded to new inquiries to demonstrate value proposition, propose innovative solutions, and onboard new client partners.

Managed special projects such as, principal UI/UX tester on brand new proprietary HR SaaS platform, and acted as ongoing super database administrator.

Healthstat, Inc., Charlotte, NC 2014 – 2016

HR Generalist

Collaborated with executive and senior management to evaluate and identify operational deficiencies and manage change-related initiatives with limited disruption to workflows and team morale.

Gathered requirements from stakeholders to develop standard operating procedures, business continuity and succession management plans aligned with business objectives.

Managed onboarding and orientation for new hires, including processing paperwork, maintaining employee files, and conducting initial training.

Served as database and systems administrator for Salesforce, payroll systems, online benefits toolbox, and applicant tracking systems.

Software

Oracle Salesforce Peoplesoft Workday SuccessFactors SAP ADP Rippling Paycom LinkedIn Recruiter Paychex Gusto Homebase Taleo Indeed Sharepoint Microsoft Office Suite Google Suite Zoom Microsoft Teams GoToMeeting GoToTraining Slack WhatsApp Zendesk Wordpress Avada Canva Mailchimp Hootsuite Constant Contact

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