Customer Service Data Entry
Resume:
Tricia Forbes
Enthusiastic Customer Service Representative Who Specializes In Data Analytics
Miami, FL 33186
*****.********@*****.***
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Data Entry/Quality Control Manager
All Tort Solutions - Miami, FL
August 2022 to February 2024
• Managing a team overseas
• Data entry using spreadsheets
• Quality control with retainers
• Speaking with clients
• Verifying personal information
Front Office Manager
Clarin Eye Care - Palmetto Bay, FL
August 2018 to February 2022
Front Desk Coordinator
• Schedule appointments
• Answer/ make phone calls / send emails
• Handle cash and register
• File paperwork
• Customer service
• Vision Therapy
• Vision insurance billing
• Key holder
Front Desk Receptionist
Exceptional Vision - Miami, FL
August 2017 to September 2018
Check in/Out Patients
• Schedule appointments
• Answer/ make phone calls
• Handle cash and register
• File paperwork
• Customer service
Front Desk Receptionist
Hampton Inn & Suites - Homestead, FL
January 2017 to August 2018
Check in/Out Guest
Answer/ make phone calls
Book reservations
Handle cash and register
File paperwork
Sales Lead
Footlocker - Miami, FL
July 2012 to May 2015
Key holder to store and register
Count/stock inventory
Handle cash and register
Answer//make phone calls
File paperwork
Education
Associate's degree in Early Childhood Education
Miami Dade College - Homestead, FL
August 2012 to August 2018
Skills
• Curriculum Development (10+ years)
• Team Management (10+ years)
• Communication skills (10+ years)
• Office Management (10+ years)
• Microsoft Powerpoint (10+ years)
• Customer service (10+ years)
• Phone Etiquette (10+ years)
• Quality Control (2 years)
• Data entry (2 years)
• Computer Literacy (10+ years)
• Front Desk (10+ years)
• Microsoft Outlook (5 years)
• Production management (10+ years)
• Leadership
• Organizational Skills
• Microsoft Excel
• Medical Coding
• Administrative Experience
• Management
• Insurance Verification
• Medical Billing
• ICD-10
• HIPAA
• CPT Coding
• Medical Terminology
• Medical Records
• Medical Scheduling
• Data Analytics
Languages
• English - Fluent
• Spanish - Expert
Links
https://www.linkedin.com/in/tricia-f-bb4103276/
Certifications and Licenses
CPR Certification
AWS Certified Data Analytics – Specialty
Certified Information Privacy Professional
Additional Information
Time gaps between jobs were used to expand my knowledge in Visual and Performing Arts by working at various dance/musical theater studios within my community.
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