Customer Service Project Management
Resume:
Denise Ryva Parker
Harvey, LA *****
**********@*****.***
Professional Summary
Hardworking and versatile IT and hospitality professional with 30 years of experience in project management, technical support, and customer service. Proficient in a wide range of technologies, including Crestron and AMX switcher control systems, DHCP/TCP/IP, and Microsoft Windows Server. Proven track record of successfully managing complex projects and leading high-performing teams. Possesses a strong background in the hospitality industry, with experience in bartending, serving, and catering. Skilled in cash handling, sales, and customer service. Willing to relocate to: Atlanta, GA - Hawaii County, HI - Miami, FL Authorized to work in the US for any employer
Work Experience
Beverage Chef
Baroness on Baronne-New Orleans, LA
November 2023 to Present
• Make and Create Craft cocktails, mocktails, take and serve food and beverage orders.
• Make syrups for signature cocktails.
• Ensure fresh fruits and juices
• Assistant Instructor in Drink Lab, teaching guests how to make classic New Orleans cocktails like the Sazerac & Hurricane.
• Process payments, schedule reservations, produce events.
• Developed and implemented beverage programs to enhance customer experience and increase sales
• Managed inventory levels, ensuring optimal stock of beverages while minimizing waste
• Collaborated with suppliers to negotiate favorable pricing and maintain strong vendor relationships
• Created and updated menus, incorporating seasonal offerings and trending drinks Freelance Lighting/Audio/Visual/ IT Technician, II & Project Management Urbn Tech - I.W.A.V.E.-New Orleans, LA
January 2012 to Present
Account, Project Management, and Lead Installations Technician for the set-up, break-down, and operation of small to large audio/video and IT assets for a variety of productions such as NBA All- Star 2014, Microsoft Convergence Conference, NFL XVII Half-time Stage Show, American Society of Hematology conference, etc.
• Manage various tasks including training and leading teams in building truss, running cables for power, audio, video, and data; (DMX, Edison, CAT5&6, RJ45, SDI, CamLoks, Feeder Lines, etc.), set-up of equipment like VRX/JBL speakers, Inter-Communications (Clear-Com), Lighting gear such as color blast, mini pars, 6x9s, Lighting control systems such as Leprecon & Road Hog, etc. Video control systems like Black Magic, AMX, and Crestron for Video Walls & Multi-source and output, Set- Design and Construction, Networking Computers & Printers, Software Operations such as PowerPoint, Yuja, Zoom, TEAMS and Streamlining Productions
• Clients include::
• Microsoft Convergence Conference, AOTA, ALA, etc.
• The Hyatt Regency Hotel, The Ritz, The Marriott Hotel, The Hilton,
• PSAV, Smart Source, On Cue Productions, Select Tech Connections, PRG, Premiere Global Events, etc.
• Trained new technicians on equipment operation, safety protocols, and quality control procedures
• Identified opportunities for process improvement through data analysis, resulting in XX% increase in production efficiency
• Ensured compliance with regulatory requirements related to safety, sanitation, and environmental standards
• Participated in continuous improvement initiatives by actively contributing ideas for cost reduction or process optimization
• Collaborated with cross-functional teams to troubleshoot equipment issues and implement effective solutions
Bar Manager
Addis Nola Ethiopian Restaurant-New Orleans, LA
May 2023 to November 2023
Refine the drink menu with curated beverages.
Promote healthy adult consumption.
Perform weekly inventory.
Create unique beverage recipes to reflect the establishment. Perform opening and closing duties such as ensuring a clean and well-stocked workspace. Train staff on beverage specs and bar maintenance. Verify legal age of consumption. Curate, make and serve adult beverages, mocktails, teas and light aperitifs.
• Developed and implemented creative cocktail menus that showcased unique flavors and attracted new customers
• Trained and mentored a team of XX bartenders on mixology techniques, customer service skills, and upselling strategies
• Implemented cost-saving measures by optimizing liquor ordering process, resulting in a XX% reduction in beverage costs
• Oversaw all aspects of bar operations, including inventory management, staff scheduling, and customer service
Bartender/Server
Fogo de Chao-New Orleans, LA
November 2022 to February 2023
Greet guests, make requested bar orders input both food and beverage orders into Aurora for Bar, Kitchen and Gaucho pit. Collect fare, report tips and clean bar area upon opening and closing. High End Tech Engineer
Electrosonic, Inc.-New Orleans, LA
March 2022 to June 2022
Performed daily preventative maintenance checks on computer and video conferencing hardware and software to maintain comms between on and offshore personnel and monitoring. Worked with Crestron CMS, AMX, QSys Audio, and Service Now CRM to deliver service and communications. IT QA AV/ IT Technician
Kelly Services-New Orleans, LA
July 2020 to November 2020
AV/IT; Blackbox & Performance QA Technician at Tulane University Medical College and main campus provided technical support, QA reporting and troubleshooting upon request and via ServiceNow ITSM addressing issues relative to signal flow, output design and systems integrations using Crestron and AMX switcher controls for PC, MAC platforms with the Canvas, MICROSOFT TEAMS and Yuja applications and other peripheral devices. Report, Communicate and resolve hardware and software issues relative to conducting online classes via ZOOM. Provided ad hoc instruction & training for professors and doctors on equipment use and application training.
Server/Bartender
Global Staffing Solutions-New Orleans, LA
July 2019 to March 2020
This temp staffing agency held contracts with the Ernest Morial Convention Center, Mercedes Benz Super Dome, Thomas' Bistro, and many more upscale establishments where I performed duties as a Server or Bartender. Regularly scheduled for special events such as weddings, executive meetings, and ceremonies. Responsibilities included: cash-handling, mixology, and great customer service resulting in repeat customers and high tip disbursement among my crew. Audio Visual Technician - Director
Encore Event Technologies-New Orleans, LA
November 2014 to November 2017
Account & Technical Management for Corporate client's three (3) properties of a 4 & 5 Star chain hotel brand where my duties were to:
• Write proposals for clients to manage technical (media & communications) event aspects in addition to completing daily work logs and prep for upcoming work requests.
• Managed set-up, operate, and break down audiovisual assets for small to large meetings, conferences, webinars
• record audio and or video, save and format footage for clients' possession
• Weekly, Monthly & Quarterly reporting on budgets, staff, clients, and subcontractors
• Provide dedicated telecom services via internal PBX
• Trained up on latest technology in audio, video, web, and networking conferencing options
• wrote proposals and contracts for a/v/IT packages for hotel clients.
• Clients have included:
• Judiciary Commission of Louisiana
• Capital One Annual Corporate Meeting
• Sun Belt Sports Conference
• Essence Music Festival
Freelance Project Manager/Catering Director
Live Nation/Rehage Entertainment/Co-Pro Company-New Orleans, LA October 2011 to October 2015
• Voodoo Music Festival 2013 – 2015 Artists Credentials Liaison City Park, New Orleans, LA
• Essence Music Festival 2012 – Associate Catering Director, New Orleans Mercedes Super-dome for over 1000 featured artists, crew, and staff
• Voodoo Music Festival 2011 – 2012 Catering Director for over 750 artists and crew City Park, New Orleans, LA - worked with the production crew and celebrity talent by order taking, distribution management, nightly auditing, and event reports.
Education
Bachelor of Art in Sciences for MultiMedia & Information Philadelphia Art Institute - Philadelphia, PA
October 1996 to May 1999
Skills
• IT Service Management, Customer Service, Technical and Deskside support, Research & Data Collection, Troubleshooting, Root Cause Analysis, Quality Assurance & Auditing, Project Control & Monitoring, Training & Leadership Development, Research & Data Collection, Social Media Management, Campaign Communications, and Search Engine Optimization (SEO) TECHNOLOGIES
ServiceNow, Crestron & AMX switcher control systems, DHCP/TCP/IP, LAN/WAN Network support, Microsoft Windows Server and application(s) support, Google Analytics. Audio & Visual (AV) pre/pro/ post production support, WordPress
• Technical Support
• DNS
• Operating Systems
• Active Directory
• Help Desk
• Troubleshooting
• Management
• Logistics
• Process improvement
• Mentoring
• Strategic planning
• Network Security
• Information Security
• Linux
• VPN
• Bartending
• Serving
• Cash handling
• Hotel experience
• Customer service
• Sales
• Training & development
• Leadership
• Account management
• Software troubleshooting
• Technical support
• Operating systems
• Mac OS
• LAN
• Computer networking
• WAN
• Active Directory
• TCP/IP
• DHCP
• Windows
• ServiceNow
• Network support
• Linux
• IT
• Computer science
• Project management
• Mentoring
• Research
• Quality assurance
• Product demos
• POS
• Data collection
• Construction
• WordPress
• Supervising experience
• Social media management
• Cash register
• SEO
• Communication skills
• Electrical wiring
Certifications and Licenses
Computer Networking Local Area Networks & The OSI Model January 2021 to Present
Studied the Open Systems Interconnection OSI model and how its layers determine the movement and consumption of network traffic. The Local area network course will discuss the Physical Layer or Layer 1, the Data Link Layer (DLL) or Layer 2, the Network Layer or Layer 3, the Transport Layer or Layer 4, the Session Layer or Layer 5, the Presentation Layer or Layer 6, and Application Layer or Layer 7, along with their functions.
Understanding Information Control for IT Managers - Revised January 2021 to Present
Studied the control of an organization is one of the most fundamental responsibilities of managers. Managers must create a structure of control that will suit the operations of a firm. Different types of organizations may require different levels of control. Technology can also be used to create information systems that can aid control in a firm. Information systems can greatly aid communications in an organization. Information systems also create a major control problem for management, in terms of development, implementation, and security. Improved information systems have allowed many firms to expand their operations in the global market, in turn creating more control issues. Firms with extensive outsourcing face problems of control and communications. Introduction to Server Administration Services - Revised October 2020 to Present
This course covers many simple and effective ways to prevent security breaches and protect valuable data. Studied varieties of security threats, social engineering, identity theft, and data classification. You will also look into malware, piracy, and more.
Computer Networking - Digital Network Security - Revised October 2020 to Present
Studied online digital security training in computer networking focusing on digital network security. Global connectivity is a part of modern life, so it is easy to forget the dangers associated with connectivity, as data stored in cyberspace is vulnerable to data theft Alison, Expected Completion May 2021 Fundamentals of Project Management Theory & Practice Alison, Expected Completion June 2021 Bartender License
TABC Certified
Assessments
Technical support: Customer situations — Proficient May 2021
Responding to technical support situations with sensitivity Full results: Proficient
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Delivery driver — Proficient
August 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Food service: Customer situations — Proficient
March 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Food safety — Proficient
March 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Work style: Conscientiousness — Proficient
January 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Project timeline management — Proficient
April 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Work motivation — Proficient
June 2020
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Professionalism — Proficient
February 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate