Customer Service Store Manager
Resume:
RD
ROSEMARIE DAHMS
********@*****.*** 757-***-**** Hampton, VA 23666
I offer many years of experience, I started working in Manhattan when I was 13, in a secretarial pool and continued through the years in supervision and sales and administrative work. I have always enjoyed using my experiences to teach others and create new create new experiences for my employees, and make them the best they can be for their future. I would like the opportunity to help others as well supplement my income. Store Manager offering over 30 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Competitor Monitoring
Report Generation
Talent Recruitment
Risk Management
Payroll Management
POS Systems
Loss Prevention
Operations Management
Retail Inventory Management
Store operations oversight
Operational budgeting
Budget Administration
Team Development
Customer Service Management
Supply Ordering
Partnership Building
Promotional planning
Shift Scheduling
Store Merchandising
Revenue Generation
Staff Supervision
Operations
Training and mentoring
Outstanding communication skills
Customer Relations
Accurate Cash Handling
Advertising and marketing
Recruitment and hiring
Opening and closing procedures
Friendly and Positive
Dollar Tree Stores Newport News, VA
Store Manager
03/2010 - 10/2012
Conducted daily store operations, including opening and closing procedures and cash handling.
Monitored inventory levels and placed orders to restock shelves. Developed strategies to maximize sales and profitability. Organized promotional events to increase product awareness. Resolved customer complaints in a timely manner.
Recruited, trained and supervised new employees.
Ensured compliance with safety regulations and company policies. Implemented efficient systems for tracking stock movement. Analyzed financial data to identify areas of improvement. Maintained accurate records of employee performance reviews. Created weekly work schedules for store personnel. Assessed operational efficiency of the store's departments. Managed daily banking activities such as deposits and withdrawals. Summary
Skills
Experience
Identified opportunities for cost savings through waste reduction initiatives.
Trained and mentored associates to teach daily tasks and procedures. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Monitored employee performance and identified performance gaps for corrective action.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Updated and maintained store signage and displays. Strengthened work flow productivity by hiring, managing and developing top talent.
Established store tactics and strategies to achieve operational performance and sales goals.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Game Crazy Hampton, VA
Store Manager
01/2009 - 01/2012
Conducted daily store operations, including opening and closing procedures and cash handling.
Monitored inventory levels and placed orders to restock shelves. Developed strategies to maximize sales and profitability. Organized promotional events to increase product awareness. Resolved customer complaints in a timely manner.
Recruited, trained and supervised new employees.
Ensured compliance with safety regulations and company policies. Implemented efficient systems for tracking stock movement. Analyzed financial data to identify areas of improvement. Maintained accurate records of employee performance reviews. Created weekly work schedules for store personnel. Managed daily banking activities such as deposits and withdrawals. Planned special promotions or discounts based on market trends. Trained and mentored associates to teach daily tasks and procedures. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Updated and maintained store signage and displays. Strengthened work flow productivity by hiring, managing and developing top talent.
Established store tactics and strategies to achieve operational performance and sales goals.
Evaluated store performance and incorporated feedback to implement improvement plans.
Answered product questions with up-to-date knowledge of sales and promotions.
Mi Sueño Hampton, VA
Store Manager/Owner Operator
12/2005 - 12/2009
Conducted daily store operations, including opening and closing procedures and cash handling.
Monitored inventory levels and placed orders to restock shelves. Developed strategies to maximize sales and profitability. Organized promotional events to increase product awareness. Resolved customer complaints in a timely manner.
Recruited, trained and supervised new employees.
Ensured compliance with safety regulations and company policies. Implemented efficient systems for tracking stock movement. Analyzed financial data to identify areas of improvement. Maintained accurate records of employee performance reviews. Created weekly work schedules for store personnel. Performed regular price checks to ensure competitive pricing. Assessed operational efficiency of the store's departments. Managed daily banking activities such as deposits and withdrawals. Identified opportunities for cost savings through waste reduction initiatives.
Prepared monthly reports on sales figures, expenses, profits. Developed relationships with suppliers to negotiate better prices. Updated POS system with new products and promotional offers. Planned special promotions or discounts based on market trends. Trained and mentored associates to teach daily tasks and procedures. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Delegated work to staff, setting priorities and goals. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Implemented successful business strategies to increase revenue and target new markets.
Negotiated contracts with vendors and suppliers.
Oversaw budgeting and financial management.
Bed Bath & Beyond Newport News, VA
Customer Service Manager
08/2001 - 12/2005
Provided exceptional customer service to ensure customer satisfaction. Developed and implemented strategies for providing excellent customer service experience.
Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Monitored staff performance to ensure adherence to customer service standards.
Conducted regular training sessions for staff on new products, services, and customer service techniques.
Created reports on customer feedback, complaints, and suggestions for management review.
Developed policies and procedures related to customer service operations. Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams. Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Delivered continuous training to associates to maximize performance and customer relations skills.
Franklin K Lane High School Brooklyn, NY
High School Diploma
06/1980
I have had some college courses and have had lots of training in various areas of management, sales, training, marketing, kitchen design, business management, administrative duties, organizational and financial support and planning. As a child was exposed to retail sales, restaurant, family car service, small business ventures with parents. Education and Training
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