Customer Service Administrative Support

Shanti S. Colbert

WASHINGTON, DC ********@*****.***

Professional Summary

Motivated and detail-oriented professional, with education in cybersecurity, hospitality, and training in administrative support. Skilled in managing schedules, organizing meetings, and providing excellent customer service. Dedicated to learning, problem-solving, and excelling in dynamic environments.

Experience

Kitchen & Kocktails

Bartender Washington, DC

August 2022 – Present

Prepared alcoholic and non-alcoholic beverages for guests efficiently and with attention to detail.

Monitored and controlled alcohol consumption to ensure guest safety and compliance with regulations.

Crafted innovative and personalized drinks, blending bar ingredients to meet both menu standards and guest preferences.

Demonstrated strong communication, mathematical, and technical skills to manage orders and operations effectively.

Hosted and coordinated private events, utilizing an engaging personality and positive attitude to deliver exceptional guest experiences.

Junior Advisor Pro

Upside Financial Washington, DC

December2020-2021

Managed administrative tasks to assist small businesses in securing PPP loans, ensuring timely completion of required documentation.

Conducted financial analysis and provided clear, actionable insights to senior advisors.

Maintained accurate records and prepared detailed reports for internal teams.

Communicated with clients to resolve concerns, improving customer satisfaction and retention.

Project (Coordinator)

Capital One McLean, VA

February 2019 – July 2020

Organized and scheduled meetings with key stakeholders, including government dignitaries, regulators, and executives.

Conducted research on workforce development topics and presented findings to senior management.

Supported team members with document preparation, scheduling, and coordination using tools such as Slack and Trello.

Delivered presentations on remote work solutions and tracked ongoing administrative tasks.

Mixologist

Reverie Washington, DC

September 2018 – February 2019

Developed creative drink menus, showcasing trend awareness and attention to detail.

Delivered exceptional customer service in a high-volume environment, ensuring smooth collaboration with waitstaff.

Built strong relationships with patrons, enhancing their overall dining experience.

Supervisor

Soupergirl Washington, DC

March 2016 – May 2017

Oversaw store operations, including opening and closing procedures and staff coordination.

Maintained safety protocols to ensure effective and cost-efficient equipment handling.

Trained and supervised team members, ensuring adherence to company standards and goals.

Education

Northern Virginia Community College

Associate Degree Information Technology Arlington, VA

2021 – 2023

Year Up, National Capital Region

Career Development Track Arlington, VA

September 2018 – 2019

Completed a one-year professional training program with coursework in corporate communication, administrative support, and career development.

Participated in a six-month internship, gaining hands-on experience in business operations and client relations.

Skills & abilities

Administrative Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite (Docs, Sheets, Calendar), Salesforce, Trello, Slack, Zoom

Organizational Support: Calendar management, travel coordination, meeting preparation, and documentation

Customer Service: Email, phone, and in-person communication to meet client needs

Research and Analysis: Data gathering, financial reporting, and process improvement

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