Customer Service Claims Specialist

Tristan Morse

INSURANCE CLAIMS SPECIALIST

Glen Allen, VA 804-***-**** *************@*******.*** Objective

Recent graduate who is eager to grow professionally while making meaningful contributions and advancing my skills.

Experience

Insurance Claims Specialist GEICO Jul 2024 - Now (Full Time)

• Review and manage insurance claims for customers.

• Customer service, communication, and organization skills.

• Ability to think critically and make sound judgment calls.

• Investigate, research, and attention to details surrounding incidents. Pre-pack Operator The LEGO Group Feb 2024 – Jun 2024 (FT)

• Sort small components that are packaged into welded bags.

• Adjust automated counters and feeders for efficient flow of elements.

• Performs quality checks every 20 minutes when running ensuring correct elements and bag size with a good seal.

• Insert packaged elements into boxes and/or insert larger elements by hand into bags

• Perform changeovers and foil changes.

Owner Morse Code Bricks Feb 2022 – Oct 2023 (FT)

• Provided funding and space

• Purchase LEGO to part out and upload to Bricklink store

• Sorting and organizing parts

• Fulfilling over 1,500 orders accurately and efficiently (99.79%)

• Customer service

• Manages inventory and supplies

• Budgeting and finances

Sales Support Rep., QA Tech II, Manufac & Packag Spec. Perrigo Co. Apr 2011 – Oct 2022 (FT)

• Problem-solving skills to quickly identify customer issues & develop appropriate solutions.

• Effective communication skills when interacting with others

• High accuracy & attention to detail

• Verify components, materials, and products are within acceptable parameters

• Critically analyze concerns and events in quality

• Operate & troubleshoot machinery

• Sanitize & disassemble/reassemble equipment properly

• Assist in resolving safety, quality, service, and operational issues.

• Warehouse organization and loading/unloading trailers with forklift

• Follow procedures and batch records in manufacturing process Education

Southern New Hampshire University

Bachelor of Arts in History, Military

Honors: Dean’s List (Winter 2023 & 2024) President’s List (Fall 2021 & Summer 2023) Skills & abilities

Critical thinking Adaptability Teamwork

Emotional intelligence Analytical Multi-tasking

SAP Salesforce Atlas

PowerBi Office Outlook

Excel PowerPoint Stand up forklift

Scissor lift Floor scrubber Walkie stacker

Work ethic Receptive Communication

Problem Solving Self-management Detail oriented

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