Support Specialist R O

R E A C H M E A T :

Mobile: +420-***-***-***

Email: *************@*****.***

LUÍS

CABRITA

L A N GUAGE S K I L L S

Portuguese - native speaker

English - proficient (C2)

German - proficient (C1)

Spanish - proficient (C1)

Czech - intermediate (B1)

I N T E R E S T S

- Literature, music, cinema

- Sports, hiking

- Nature

- My dog

- Translation, languages

- Lately diving into Salesforce

JetBrains s.r.o.

- Assisted customers with the purchase of software licenses

- From the quotation and price clarification to the payments and invoices WORK E X P E R I E N C E

SALES SUPPORT SPECIALIST, 2021-2022

Avast Software s.r.o.

- Assisted clients with Avast Software product-related issues

- Billing, refunds, retention, creating new licenses, troubleshooting and quality control for Portuguese-speaking agents CUSTOMER SUPPORT SPECIALIST, 2018-2019

Universidade do Algarve

- 2002-2007

- English / Portuguese

E DUCATION B A C K G R OUND

BACHELOR DEGREE IN LANGUAGES AND MODERN LITERATURE Escola Secundária Padre António Manuel Oliveira de Lagoa

- 1997-2002

- High school based in Lagoa, Portugal

A-LEVEL

S K I L L S & C OMPETENCIES

- Share Point, Salesforce, Lotus Notes

- iOS: Pages, Numbers, Keynote

- MS Office

- SAP, Cascade, CATS

- Opera Hotel - Hotel System - Version 4.0

- Google Digital Garage certificate

- SDL Trados working knowledge

- Translation, editing, proofreading

- Language teaching

Clearstream Operations Prague, s.r.o.

- Bridge between the IT and production departments

- Ensuring releases and updates undergo a real case scenario before going live

FUNCTIONAL BUSINESS TESTER, 2016-2017

- Credit Advices, Trailer Fees, Disclosures, Bond meetings

- Managed the annual general meetings of companies listed in the market SECURITIES ADMINISTRATOR - PROXY VOTING, 2012-2016 P E R S O N A L P R O F I L E

Calm and patient person

Motivated and organized

Reliable and generally flexible

Able to work both in a team and individually

Pleased to help others (regular blood donor)

SECURITIES ADMINISTRATOR FOR GERMAN MARKET, 2011-2012

- New Issues Domestic

T R A N S L A T I O N, P R O O F R E A D I N G, T E A C H I N G Translator, proofreader and editor, 2009-present

- Project-based translations, proofreading and editing (technical manuals, IT, business, healthcare, ecology, traveling, linguistics etc.)

- Websites localization (e.g. as part of Leonardo da Vinci project)

- Translation of novels and children books

- Volunteer translations for Translators without Borders, UN Volunteers Language teacher, 2009-present

- Portuguese lector in Instituto Camões Prague; Philosophical Faculties - UP Olomouc and MU Brno - included also active participation at linguistic and cultural conferences, conference speeches

- Private Portuguese lessons of various levels of proficiency 2009-PRESENT ON FREELANCE BASIS

PORTUGUESE, ENGLISH, SPANISH

Icon Communication Centres, s.r.o.

CUSTOMER CARE SPECIALIST, 2020-2021

- Taking care of requests received from Texas Instruments customer base MEWS Systems, s.r.o.

CUSTOMER SUPPORT PROFESSIONAL, 2022-

- Solving technical queries, taking care of bug reports, testing

Contact this candidate