Customer Experience United States
Resume:
Roxanne Musisca
Canton, OH *****
********@***.***
Authorized to work in the United States for any employer.
Work Experience
Groomer/Bather
K-9 Hairstyles - North Canton, OH
July 2023 to September 2023
Groom and bathe dogs.
Commercial Recruiter
Nesco Resource - Canton, OH
March 2022 to July 2023
Interview candidates for many open positions for companies within the Stark County area.
Unemployment
July 2021 to March 2022 – COVID 19 twice then again I had Covid and Shingles at the same time.
Warehouse
Diebold Nixdorf - North Canton, OH
June 2020 to July 2021
Sort and scan products with RF Scanner to ensure correct labels, sort packages to get ready for shipping, stack products on skids. Test products to make sure they are active.
Sales Support Analyst
Goodyear Rubber Company - Akron, OH
June 2019 to June 2020
Support Regional Managers and 20 Field Service Managers based out of different cities in the United States. Open mail and sort outgoing mail to get ready for shipping.
Realtor Agent
ReMax Trends Real Estate - Uniontown, OH
October 2017 to March 2020
Listing/Buyer’s Agent
Executive Briefing Program Coordinator
Diebold Nixdorf
February 2016 to May 2017
•Ensure all customer briefings are managed and executed effectively for Customer Experience Center.
•Responsible for hosting executives, sales teams, and customers and serving as the point person for overall meeting and addressing any and all issues
•Develop customized briefing agendas, scheduling and hosting pre-briefing meetings to ensure sales account teams collaborate with speakers and all participants understand current status of the account as well as meeting objectives
•Lead tours in the North Canton Customer Experience Center
•Monitor and update Customer Experience Center calendar. This includes scheduling customer visits, internal tours, vendor tours and other meetings as requested as well as noting vacation schedules, meetings, supplier visits and other activities
Administrative Assistant
Marathon Petroleum LP, Ohio Refining Division October 2012 to December 2015
Judicial Assistant
Canton Municipal Court
October 2005 to April 2010
•Support VP of Global Marketing, organizing schedule/speaking engagements/travel (global).
•Ensure all customer briefings are managed and executed effectively for Customer Experience Center.
•Responsible for hosting executives, sales teams, and customers and serving as the point person for overall meeting and addressing any and all issues
•Develop customized briefing agendas, scheduling and hosting pre-briefing meetings to ensure sales account teams collaborate with speakers and all participants understand current status of the account as well as meeting objectives
•Lead tours in the North Canton Customer Experience Center
•Monitor and update Customer Experience Center calendar. This includes scheduling customer visits, internal tours, vendor tours and other meetings as requested as well as noting vacation schedules, meetings, supplier visits and other activities
•Organize meals for meetings and training classes for up to 300 employees
•Schedule meetings, conferences, required training classes and maintain Outlook calendars
•Prepare material requests and maintain building inspections
•Update and maintain weekly progress reports, meeting agenda's and e-folders
•Scan engineering documents and transfer to Document Library
•Enter refining unit equipment to Meridium
•Coordinate the purchase and maintenance of office equipment, office furniture, cell phones and supplies
•Request computer access, setup and telephone installations
•Enter requisitions, maintain purchase orders and change orders
•Maintain engineering fleet vehicles
•Prepare construction packages for distribution, FedEx shipments, and outgoing mail
•Interact with attorneys to schedule pre-trials, jury trials and trials to court
•Prepare Motion to Suppress hearings and type juror and defendant letters
•Prepare wedding documents for judge's arraignments, prepare court and trial pleadings.
•File documents with criminal and civil clerks and answer telephones
•Maintain judge's schedule, CLE hours and make travel arrangements
•Interact with Probation Department and Community Service
•Prepare and research settlement brochures and statements for personal injury cases, Workers’ Compensation, wills, POA, and various probate documents.
•Medical billing and schedule appointments
•Account receivables/payables and payroll
•Prepare statistical reports and budget stats for 28 newspapers
Education
High school or equivalent
Timken Senior High School
1981 to 1984
Skills
•Microsoft Office (10+ years)
•Scheduling (10+ years)
•Billing (10+ years)
•Time Management (10+ years)
•Data Entry (10+ years)
•Organizational Skills (10+ years)
•Outlook (10+ years)
•Typing
•Excel
•Data Entry Operator
•Customer Service
•Administrative Experience
•Negotiation
•Microsoft Excel • Accounting
•Microsoft Word
•Microsoft Outlook
•Microsoft Powerpoint
•Computer Literacy
•Accounts Payable
•Accounts Receivable
•Construction Experience
•Word Processing
•Sales Support
•Statistics
•Field Service
•Workers' Compensation
•10 key calculator
•QuickBooks
•Multi-line phone systems
•Payroll
Certifications and Licenses
Real Estate
November 2017 to March 2020
Selling/Listing Agent
License
Assessments
Data Entry — Highly Proficient November 2019
Entering data quickly and accurately Full results: Highly Proficient
English Communication Skills: Typing — Proficient
November 2019
Transcribing text using a standard keyboard Full results: Proficient
Customer Focus & Orientation — Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Proficient
Logic & Critical Thinking — Familiar
July 2020
Using logic to solve problems. Full results: Familiar
Working with MS Word Documents — Proficient
July 2020
Knowledge of various Microsoft Word features, functions, and techniques.
Full results: Proficient
Creating Presentations with Microsoft PowerPoint — Familiar
July 2020
Knowledge of Microsoft PowerPoint tools and features. Full results: Familiar
Composing & Sorting Email with Gmail — Proficient
July 2020
Effectively composing and organizing Gmail messages. Full results: Proficient
Filing & Organization — Proficient
August 2020
Arranging and managing information or materials using a set of rules.
Full results: Proficient
Customer Service — Familiar
July 2020
Identifying and resolving common customer issues Full results: Familiar
Work Style: Reliability — Familiar September 2020
Tendency to be dependable and come to work Full results: Familiar
Remote fit — Highly Proficient
January 2021
Measures the traits that are important for successful remote workers
Full results: Highly Proficient
Proofreading — Familiar
January 2021
Proofreading written texts.
Full results: Familiar
Administrative support professional fit — Highly Proficient
January 2021
Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient
Following directions — Highly Proficient
January 2021
Following multi-step instructions.
Full results: Highly Proficient
Data entry: Accuracy — Highly Proficient
November 2019
Entering data quickly and accurately Full results: Highly Proficient
Warehouse associate — Proficient
January 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Proficient
Attention to detail — Proficient
January 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Highly Proficient
January 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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