Quality Assurance Software
Resume:
Tarique Hassan
646-***-**** **************@*******.***
https://www.linkedin.com/in/tarique-hassan-5bb4a8b4/
https://trailblazer.me/id/thassan
Software Quality Assurance Analyst/ QA Tester/ Senior QA Analyst/ QA Lead/ Agile Tester/ Manual Tester/ Salesforce CRM Analyst/ Tester
An ISTQB-certified professional with 10 years of experience in software quality assurance and testing. Specializes in requirement analysis, system test planning, test design, system integration, and production support. Demonstrates strong test management skills and a proven ability to lead large cross-functional teams. Seeking a challenging role to apply analytical and problem-solving expertise to enhance QA processes and achieve corporate goals.
AREAS OF EXPERTISE
Total Years
Last Used
Black Box testing, Manual testing, Automated testing
8+
2024
Manual testing tool like HP ALM,Test Rail, TFS, Azure Devops
7+
2024
Defect Tracking Tool like Jira, TFS and VSTS, Azure Devops
4+
2024
Automated testing tool HP Quick Test Pro (QTP)/UFT
6+
2024
Backend testing using SQL in Oracle Database, DB2, MS SQL Server.
8+
2024
Creating Test Documents like Test Plan, Test case, Test data, Test scenarios
8+
2024
Agile (Scrum), Waterfall
8+
2024
Salesforce CRM
4+
2024
User Acceptance Testing (UAT)
7+
2024
QA Lead experience
6+
2024
PROFESSIONAL AFFILIATIONS
ISTQB Foundation Level Certified
2015
ISTQB Advanced Level Certified
2015
Scrum Master Certified (ISI)
2015
Certified Mobile Application Tester (IMTQN)
2015
Certified SQL Developer
2022
PROFESSIONAL EXPERIENCE
PMIC New Berlin, NY P&C Insurance
Lead Test Analyst II Oct 2020–Present
Collaborated in an Agile environment on both internal and external projects to update applications.
Provided guidance on grooming, story pointing, and prioritizing user stories for current sprints.
Collaborated with Product Owner, Business Analyst, and Developers to identify gaps in user stories and testing processes.
Managed onshore and offshore teams for test design, story mapping, test execution, daily status calls, and change control.
Tested P&C Policy, Billing, Claim, Ratings, and Database using both manual and automated methods for Home, Personal Auto, Commercial Auto, Dwelling Fire, Business Owners Policy, and Mobile Home including Endorsements for each of the LOBs.
Conducted User-Based Testing for all P&C applications including internal and external systems.
Attended project-related meetings to provide input on project initiation.
Conducted various types of testing including Black Box testing, smoke testing, regression testing, ad-hoc testing, functional testing, and sanity testing.
Supported P&C UAT process with test case review, update, and clarification.
Communicated with Business for production and patch testing along with Out of Bound Release.
Improved user experience for various internal and external applications.
Led multiple projects and worked with cross-functional teams for 3rd party integration validation and API calls.
Conducted knowledge transfer sessions to enhance team members' skills.
Established testing processes and guidelines for organizational standardization.
Logged bugs promptly with detailed reproduction steps.
Conducted daily stand-up meetings and assigned tasks as Scrum Master.
Reporting weekly testing results and created dashboards.
Actively leading mobile testing with developer tools and real devices.
Designed and implemented a defect classification scheme.
Ensured effective communication within the test team and other stakeholders.
Organized and led risk management activities to drive test planning and reporting.
Scheduled and facilitated Scrum ceremonies.
Removed impediments to the development team's progress.
Working with the Product Owner to refine and prioritize the backlog.
Planned sprints based on backlog priority and team velocity.
Assisting in gathering requirements and creating user stories.
Helped establish the definition of done for user stories.
Built high-performing teams and coordinated Agile projects.
Engaged stakeholders to analyze user needs and resource limitations.
Served as a knowledge source within project teams.
Communicated committed stories for the upcoming sprint to backlog owners and stakeholders.
Tracked and produced key metrics.
Tested Microsoft Dynamics CRM system as per user stories to validate Agency, Contacts, Payments, and various relationships.
Supported both Patch and Prod testing during off hours monthly.
Updated and executed regression automated scripts with UFT for all P&C applications during Patch, Prod, and Post Prod Testing including OOB release.
Proficiently used SQL to pull data for backend database testing.
Expertise in various complex joining of Inner Join, Outer Join of left Outer, Right Outer, Full Outer.
Used Postman Tool to conduct API testing for 3rd party integration using various methods of GET,PUT,POST, DELETE.
Worked with Azure DevOps for Project and Test Management.
PVH New York, NY E-Com
QA LEAD SFDC Sep 2019–Oct 2020
Managed daily, mid-day, and end-of-day call meetings to track the progress of testing activities by onshore and offshore team members.
Assigned tasks to onshore and offshore team members to expedite the work progress of testing activities.
Attended meetings with Business Units (BU) to understand business requirements.
Tested various enterprise-level systems such as ecommerce, POS, SFMC, SFSC, and databases.
Performed end-to-end testing to validate systems' stability and regression cycles to ensure each system functioned properly both standalone and as a whole.
Created test process-related documents such as Test Plan, Test Scenarios, and Test Cases.
Executed planned test cases for various test suites to validate requirements.
Provided knowledge transfer (KT) sessions among test team members for both onshore and offshore teams to enhance capabilities.
Tested various journeys for ecommerce products in SFMC to trigger campaign emails and created various campaigns in SFMC Journey Builder.
Tested email content prior to sending in Email Studio and after sending as well.
Worked with SFMC Data Extension to create Data Extensions and load data in SFTP server.
Validated ecommerce and POS orders in SFSC when updates were made in the database to reflect data mapping.
Used SFTP tool to upload large data files for team access.
Used JIRA for defect logging, tracking, and reporting.
Utilized ALM Octane to create Gherkin test scenarios and test cases and mapped them to JIRA.
Created Excel and Word documents for traceability to keep track of daily progress of testing tasks and activities.
Worked on UAT sessions to mitigate issues and validate UAT testing.
Conducted retail software testing for various physical components such as terminals, display poles, printers, barcode readers, handheld devices, cash registers, and magnetic swipe readers (MSR).
Performed application and enterprise-level testing to validate software accuracy and output.
Berkley One New York, NY P&C Insurance
Lead QA / Senior Software Analyst Feb 2018–Sep 2019
Collaborated with Business Analysts and Underwriters to understand product, business rules, and end-user needs.
Analyzed functional and non-functional requirement documents and aligned them with project goals.
Developed test scenarios, test cases, and test data to ensure full coverage of business requirements.
Worked with developers to discuss defects and their reproducibility, status, severity, and priority.
Conducted various types of Black Box testing, including assembly, functional, non-functional, integration, smoke, ad-hoc, exploratory, system, regression, and UAT testing.
Tested Guide wire Policy Center Application with various test scenarios and cases to validate successful quote and policy creation for various lines of business (LOBs).
Retested defects for fixes and modifications, along with regression testing to check for impacts on other areas of the application.
Worked with Salesforce CRM application to improve the policy creation process for CSR.
Performed smoke testing and ad-hoc testing to check the stability of the deployed build.
Conducted interface testing for 3rd party application integration and data pre-filling to perform UAT for business user’s acceptance.
Participated in Scrum Calls, Issue Triage, Peer Review, Demo, Retrospective, Release, and Hot fix meetings.
Validated complex business insurance rules and rating across the application during policy creation.
Logged and utilized issues in Jira and generated reports for defects for each pre-release.
Worked with onshore and offshore models in various environments, including QA, UAT, model, and hot-fix.
Assisted the QA manager in mitigating risk and analyzing issues, updating all defect-related tickets after retesting along with status.
Maintained SharePoint for conventional project documents uploading and updating.
Wrote queries for backend data validation and manipulation.
Provided feedback at product development meetings based on experiences and observations.
Guided offshore team members for testing and tool utilization for various metrics maintenance.
Standardized ticket-logging processes and created UI/UX checklists for UI validation.
Conducted mobile testing with various devices such as iPhone, Android, iPad, and emulators.
New York Life Insurance CO. Jersey City, NJ Life Insurance
Senior Salesforce QA Analyst Jun 2017–Feb 2018
Collaborated closely with business analysts, developers, product owners, and multidisciplinary teams across the software development and testing lifecycle for Salesforce CRM and web applications.
Worked as an analyst and tester in Salesforce (Lightning/Classic) on multiple projects simultaneously to improve work processes for various internal roles with different validations.
Collaborated with the UAT team to ensure NYL insurance applications functioned properly as per user stories.
Actively used Rally test management tool to design/write manual test cases, update test cases and execution results, manage test scenarios, log defects, retest defects, and create reports.
Utilized in-house automation tools for automation scripts and regression testing.
Conducted backend testing using MS SQL Server with basic and complex SQL queries, joins, operators, functions, and syntax.
Attended various meetings, including release and sprint planning, daily standup, demo and retrospective, peer review, and defect review.
Conducted Functional, Integration, Regression, Smoke, End-to-End, Ad-hoc, System, and User Acceptance Testing (UAT).
Provided training to new joiners and transferred knowledge to existing team members.
Acted as user story manager, managing the testing team, maintaining communication with development and offshore teams, and providing updates on product-related information.
Managed all user stories, assigned them to team members, collected estimations, tracked progress, and provided a clear concept of the application.
Played an active role in the change management process, utilizing best practices for implementing products in Salesforce cloud technology.
Symbotic Boston, MA WMS
Integration Test Engineer Nov 2016–May 2017
Analyzed and validated requirements and use cases for a warehouse inventory management application tailored for a robotics product and its workflow.
Developed test scenarios and cases in Excel to validate requirements across various testing cycles.
Created test data based on acceptance criteria for validating front-end and back-end data manipulation, utilizing production-level data when necessary.
Conducted diverse black box testing types, including functional, integration, ad-hoc, smoke, regression, and UI/UX for non-functional testing.
Validated integration points for component maturity and integrity of robots, testing functionalities such as product dropping, picking, LHD, P&D, BCR, and conveyors.
Operated the Control Center UI to direct robots in picking up and dropping off warehouse deliveries using inbound and outbound methods.
Defined objectives for robots, including changing levels, detecting case edges, slowing down, relocating between charge stations, and rebooting.
Utilized Jira for developing test scenarios and cases, storing user stories, defect tracking, and issue logging. Used Slack and Jabber for internal communication and Outlook for email correspondence.
Participated in daily stand-up meetings, demos, retrospectives, and KT sessions to discuss issue mitigation and general project updates.
Worked with log files using UNIX command shell and collaborated with a large team within the same facility.
NBTY Long Island, NY E-Com/SFDC
QA LEAD Oct 2015–Oct 2016
Collaborated with the project team to understand the business environment and gathered detailed testing requirements for the SFDC CRM application for internal users.
Conducted role-based testing of the SFDC CRM for various internal roles, including CSR, CSR Managers, and Account Managers, by testing different object types (Lead, Contact, Account, and Opportunity).
Reviewed and validated business requirements and specification changes, designed testing scenarios and test cases, and collaborated with development teams for test case sign-off.
Extensively tested the ASP .NET application for internal users, including Assembly, Smoke, Functional, Integration, Regression, and System Testing.
Supported business users during user acceptance testing (UAT), monitored defects, collaborated with the team to resolve discrepancies, and escalated issues when necessary.
Performed various black box testing types, including functional, integration, regression, smoke, back-end, exploratory, and risk-based testing.
Automated regression and functional testing using QTP and mentored junior team members to develop their skills.
Utilized Orderhive order management software to manage orders in bulk, clone repeat orders, add due dates and tags, create POs for out-of-stock items, add comments/instructions, and download/print invoices.
Tested with AS400 mainframe tool for Web and E-commerce serving and Java Application development.
Using AS400 I have tested primarily integrated internal applications for WEB orders processing and validation.
I have performed Regression testing for update and constant changes that helped speed up process, time reducing to validate Web orders.
IIN: Integrative Nutrition New York, NY Education
QA Analyst Team Lead Mar 2014–Sep 2015
Thoroughly reviewed user stories for various sprints and releases using Agile methodology.
Distributed tasks among team members, motivated them, and participated in Q&A sessions.
Collaborated closely with team members to address problems and mitigate misunderstandings.
Worked with developers and business analysts to better understand the business processes and flow.
Designed manual test cases and reviewed them with other testers, Scrum Masters, and Product Owners.
attended various meetings such as kick-off, product backlog, daily scrum, sprint planning, demo, and retrospective.
Conducted manual testing, including integration, functional, smoke, ad-hoc, regression, and UAT testing.
Utilized Jira to create subtasks, issues, tests, and log daily work time.
Wrote SQL queries using inner, left outer, right outer, and full join.
Mentored junior QA team members and worked on cross-functional teams.
Created scripts with descriptive programming using QTP.
Conducted functional, GUI, and usability testing on mobile applications.
Performed regression testing after defect fixes and modifications.
EDUCATION
Bachelor of Science Charter university 2007
PROJECT ENVIRONMENT
Application Types
Retail, Finance, Life Insurance, AI, P&C Insurance, Education
Methodologies
Agile (Scrum), Waterfall
Operating system
Windows, iOS, Unix, Android
Application Language
.Net, HTML, XML, HTML5, CSS, JAVA, J2EE, C#, C++
Scripting Language
VB Script
Test Management Tools
HP QC/ALM, Jira, TFS, MTM, VSTS, Test Rail, Azure DevOps
Defect Tracking
QC, Jira, TFS,ALM Octane, Azure DevOps
Automation Tool
HP QTP/UFT
Databases
Oracle, MS SQL Server, AS400, SafeTech, Agile One
Testing
Black box, Functional, Non-Functional
CRM (Cloud application)
Salesforce.com, MS Dynamics 365
Others
MS Office, Lync, Skype Business, Visual Studio, SharePoint, NB20, Slack, Jabber, Outlook, light shot.
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