Customer Service Account Manager

**** ********* *****, *** **** Richey, United States, 34653 +813-***-**** + ************@*****.***

Carmen Arce

Account manager

Hispanic, 23 years old, Driving license A620116696620

ORK

Customer Service and account professional with 19+ years of experience, adapt at leveraging

adaptability and analytical thinking to streamline operations and enhance customer

satisfaction. Demonstrate leadership and teamwork, skillfully navigating project management

and negotiation challenges to exceed targets. Poised for future growth, committed to

innovating customer service strategies that drive efficiency and foster long-term client

relationships.

EMPLOYMENT HISTORY

Account Credit Manager, Sales, Customer service

Great Rooms Pasco, New Port Richy, FL — Jul 2023 - Present

* Eager learner, committed to enhancing team efficiency and exceeding targets through diligent work and sharp

focus.

* As Credit Manager at Great Rooms Pasco, boost revenue by enhancing credit processes, ensuring financial

stability and maintain.

* Oversee detailed credit assessments at Great Rooms Pasco, minimizing risks and securing client trust through

precision.

* Passionately lead the credit team at Great Rooms Pasco, driving targets and fostering a culture of excellence

and accountability.

* Utilize sharp analytical skills to streamline credit operations at Great Rooms Pasco, elevating efficiency and

customer satisfaction.

* Implement innovative credit risk management strategies at Great Rooms Pasco to proactively identify and

address potential financial risks, ensuring the long-term financial health of the company.

* Implement innovative credit risk management strategies to proactively identify and mitigate potential financial

risks, ensuring the financial stability and growth of Great Rooms Pasco.

Driver

Uber, Tampa — Apr 2019 - Jul 2023

+ Provided safe and efficient transportation services for customers

+ Maintained excellent customer service standards

+ Completed pick up and drop off duties in a timely manner

* Utilize knowledge of local traffic patterns and efficient routes to ensure timely and safe transportation of

customers

* Enhance customer experience through personalized service, such as offering amenities or entertainment

options during rides, to increase customer satisfaction and loyalty.

Account manager

Residential Drywall, Tampa — May 2008 - Apr 2019

+ Assisted customers with warranty and repair issues+ Developed and maintained a professional work

environment: Provided support in setting up workers and creating schedules for builders, field supervisors, and

employees daily

* Implement innovative sales strategies to increase market share and drive revenue growth in the residential

drywall industry.

* Implement a customer feedback system to track satisfaction levels and address any concerns promptly,

ensuring long-term client relationships and repeat business for Residential Drywall

* Identity emerging trends in the residential drywall industry and develop tailored solutions to address market

demands, positioning the company as a leader in the field.

SKILLS

Analytical Thinking Problem Solving

Experienced Expert

Time Management Leadership

Expert Expert

Adaptability Negotiation

Experienced Experienced

Project Management Teamwork

Expert Expert

EDUCATION

Associate

Monroe Community College, Bronx, NY — Jun 1987 - Jun 1992

Business and accounting

LANGUAGES

Spanish

Native

HOBBIES

love to walk the beach and watch the sunsets.

Contact this candidate