Mental Health Case Management
Resume:
Laci Skinner
Administrative Professional with case management and direct mental health experience.
Bachelor's degree in Psychology and a passion for people. Grand Junction, CO
**************@*****.***
Diplomatic, adaptable, personable, and adept at managing sensitive and complex situations. Highly organized, self-motivated, and excellent with computers and other machines. Looking to boost companies' successes by applying a high level of productivity. Bachelor's degree in psychology. Assists executives and managers on multiple organizational levels. Manages multiple schedules and maintains communication across steams. Focused, consistent, punctual and reliable. Organized and trustworthy with confidential and personal information.
Authorized to work in the US for any employer
Work Experience
Senior Receptionist
Rocky Mountain Cancer Centers - Longmont, CO
April 2023 to Present
• Greet and welcome all guests and patients as they enter the clinic.
• Check in patients.
• Collect copays.
• Obtain insurance information.
• Ensure that all appropriate forms are completed prior to seeing the provider and provide instruction as needed.
• Answer incoming calls.
• Maintain the lobby.
• Process incoming mail and faxes.
• Act a liaison between check-in and clinical staff to promote smooth and efficient flow throughout the clinic.
• Assist with miscellaneous tasks as assigned.
Psychiatric Technician
Colorado Mental Health Institute at Fort Logan - Denver, CO July 2022 to Present
Provides therapeutic work in the psychiatric care and treatment of adults with acute and chronic exacerbation of a mental illness. Primary responsibilities are the application of knowledge, expertise and experience to establish a therapeutic relationship with the patient and provide safe and effective patient care.
Safety Manager/Administrative Assistant
Z-Craft Co. - Westminster, CO
September 2021 to January 2022
Conducts safety meetings, audits, and inspections to ensure compliance, evaluate performance, identify corrective action, and implement follow up assessments. Plans, implements, and conducts preventative care, safety, and compliance training programs. Plans, implements, manages, and maintains comprehensive environmental safety & health programs on premises or at project site locations.
Provides project management team with guidance on health and safety and confirm project site fulfills industry, local, state, and federal guidelines and regulations. Collaborates with management to develop an Emergency Action Plan and serve as primary contact for project site injury and incident notification, investigation, and case management. Maintains a written log of safety inspection activities, reports, and correspondence. Guarantees that all work is performed in accordance with approved manuals, internal policies and procedures, contract documents, and good engineering practices. Provides technical support to project managers.
Develops and maintains project cost/change controls, and project budget and accounting records. Coordinates and monitors schedule updates, invoices, and submittals. Reports the status of projects to business and market leaders. Participates in team meetings and provides regular on-site project presence. Permanent Substitute Teacher
CAPROCK ACADEMY - Grand Junction, CO
January 2021 to September 2021
• Arrives to school each school day (Monday-Thursday at 7am and occasional Fridays) and receives class assignment for that day (almost every day is a different k-12 class; this requires extreme flexibility and ability to switch gears at any moment, as the assignment is subject to change at any given time of the day)
• Arrives to school every Friday (except for the occasional Friday school days) at 7:30am to attend the all-staff meeting and assist with any teacher/business office/administrative/maintenance tasks that are needed to be worked on (anything from making copies to grading tests to cleaning gym floors and beyond)
Customer Consultant
Alpine Bank - Grand Junction, CO
January 2018 to January 2021
• Answers the phones for the bank location.
• Assists customers with routine account-related requests such as: funds transfers, stop payments, closing accounts, inquiries about checking and savings account transactions, inquiries about funds availability, and check verification requests by third parties.
• Performs general maintenance of customer accounts such as address changes and check orders.
• Researches and resolves customer problems, acts as the customer liaison between other bank departments when necessary.
• Performs customer requested research, including printing statements and check copies.
• Attends to the customer chat system and answers customer emails.
• Performs other duties as assigned
• Answers incoming live chats
• Communicates with current and potential customers via unsecured and secured message centers Family Service Counselor/Administrator
Grand Junction Memorial Gardens - Grand Junction, CO October 2013 to January 2018
• File management, reconciling credit cards, working with corporate budgets.
• Writing contracts, presenting information to groups and families.
• Providing families with comfort and peace of mind before and at times of need.
• Managing the grounds crew to ensure that all spaces and markers were kept in aesthetically and functionally acceptable condition, producing service requests and installation work orders. Residential Therapeutic Aide
Gateway Residential Services - Grand Junction, CO
September 2012 to February 2014
• General housekeeping, supervising and facilitating client care of the environment.
• Providing routine documentation, preparing daily and weekly reports, and implementing/following lodge-based treatment programs.
• Providing guidance for clients regarding life-decisions, employment, etc. Office Assistant/ Receptionist/Executive Assistant Environmental Engineering Consultants - Grand Junction, CO October 2006 to October 2013
• Answering phones, filing, payroll, scheduling, and data entry.
• Travel to clients’ homes and assist in measuring, inspecting, and Radon testing.
• Acting as the point of contact between executive/owner, employees, clients and other external partners.
• Managing information flow in a timely and accurate manner.
• Managing calendars and setting up meetings.
• Managing expenses and reconciling among multiple bank accounts.
• Arranging travel, transportation, lodging, and entertainment. Direct Care Provider
Mesa Developmental Services NKA STRIVE - Grand Junction, CO August 2007 to December 2008
Education
Bachelor of Science in Psychology
Colorado Christian University - Grand Junction, CO September 2013 to August 2016
Diploma in General
Glenwood Springs High School - Glenwood Springs, CO August 2003 to January 2006
Skills
• CASE MANAGEMENT (3 years)
• CLIENTS (10+ years)
• CUSTOMER SERVICE (10+ years)
• ORGANIZATION SKILLS (10+ years)
• RECEPTIONIST (10+ years)
• Microsoft Excel
• Social work
• Teaching
• Microsoft Office
• Experience with children
• Google Suite
• Executive Assistant (10+ years)
• Leadership
• Adobe Acrobat (10+ years)
• Clerical experience
• SharePoint
• Typing
• Pivot tables
• Office manager experience
• Live chat
• Human resources
• QuickBooks
• DocuSign
• Business development
• Windows
• Bluebeam
• Adobe Creative Suite
• Employment & labor law
• Continuous improvement
• Filing
• Accounting software
• Data collection
• Oracle
• Document management
• Records management
• Accounts receivable
• Oil & gas
• Analysis skills
• Software troubleshooting
• Marketing
• Sales
• B2B
• ERP systems
• Quality control
• Senior leadership
• Database management
• Distributed systems
• Google Docs
• Financial acumen
Certifications and Licenses
CPR Certification
Assessments
Attention to detail — Proficient
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Office manager — Proficient
January 2022
Scheduling and budgeting
Full results: Proficient
Working with MS Word documents — Proficient
August 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Written communication — Proficient
August 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
August 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SUMMARY OF SKILLS:
• More than 10 years managing clients' files and performing case management-type duties.
• Excellent communication and organization skills.
• More than 15 years' experience with various computer programs and telephone boards.
• Extensive Customer Service and tracking of files' contents.
Contact this candidate