Executive Assistant Customer Experience

EXPERIENCE

CUSTOMER EXPERIENCE/RETENTION MANAGER, ORBIT ENERGY & POWER

JULY 2022-FEB 2023

Manages schedules, organizes office functions, and oversees daily operations of two departments.

Create SOPs SLAs for the department.

Approve PTO and time cards.

Delegate responsibilities.

Interview, train, and hire new employees.

EXECUTIVE ASSISTANT, ORBIT ENERGY & POWER

JANUARY 2022-JULY 2022

For a staff of 100+, prepared daily, weekly, and monthly reports, and maintained appointment calendars for executives.

Performed basic accounting functions including books reconciliation. Audited bi-weekly commission pay outs, corrected errors, and cured inefficiencies.

Answered, screened, and transferred calls.

Developed office operational guidelines for better work experience for all.

EDUCATION

ROWAN UNIVERSITY

GLASSBORO NEW JERSEY

SEPTEMBER 2012-JUNE 2014

PAULSBORO HIGH SCHOOL

PAULSBORO, NEW JERSEY

JUNE 2012

GENERAL SKILLS

Microsoft Office. QuickBooks. Database Management. Outlook Express Editing & Proofreading. Web/Tech Savvy. Managing a multi-line phone system. Creating SOPs/ SLAs. Approving time cards and vacation time.

SOFT SKILLS

Effective Communication. Teamwork. Adaptability. Time management. Problem Solving/Critical Thinking

TIA N. SCOTT

CUSTOMER EXPERIENCE MANAGER

PROFILE

Versatile and dedicated manager, driven to provide the highest-quality leadership and support to help organizations thrive. skilled in organizing and prioritizing high volumes of work, driving successful teams, and raising up leaders.

CONTACT

************@******.***

352-***-****

LinkedIn- Tia Scott

Clayton, NJ

ACTIVITIES AND INTERESTS

Family

Sports

Cooking

Crafts

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