Customer service, sales, data entry, QuickBooks, cash handling, credit
Resume:
Erica Rick
Franklin, PA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Virtual Call Center Agent
Dynata, LLC-Franklin, PA
September 2024 to Present
Crew Member
McDonald's-Titusville, PA
May 2023 to December 2023
• Greet Customer's
• Operate cash register
• Take payments and make correct amount of change
• Take customer order's in drive-thru
• Hand out customer order's
• Clean lobby and restrooms
• Stock napkins's, straws, cups, paper bags, fries, and any other needed products
• Make coffee, milkshakes, specialty drinks, etc
Veryable
Myself-Franklin, PA
October 2022 to December 2022
• United Architectural Metal-Production Line Associate
• NOVO Health Services-Production Associate
• Firehouse Subs- Sandwich Maker
Server/Production Cook
Pizza Hut-Titusville, PA
March 2019 to October 2022
• Wait on customers
• Serve drinks and food
• Cut and prepare food for the salad bar
• Answer the phone and place orders
• Run credit/debit card transactions
• Make, cut, and package food
Accounts Payable
The Derrick Publishing Company-Oil City, PA
October 2020 to October 2021
Cashier
Country Fair, Inc.-Franklin, PA
April 2015 to August 2016
• Run credit/debit card transactions
• Mto food
• Count inventory
• Stock shelves
• Order inventory
• Sweep and mop floors
Bakery Assistant/Cashier
Giant Eagle, Inc.-Franklin, PA
August 2013 to August 2015
• Run credit/debit transactions
• Bag grocery's
• Return carts to store
• Assist in Bakery
• Clean, mop, squeege bakery floors before closing
• Proof, bake, and package bread
• Design cakes and cupcakes
• Count and order inventory
Customer Service Representative
Blair Call Center-Franklin, PA
August 2011 to August 2013
• Answer incoming calls
• Place orders
• Track orders
• Assist customers in applying for a credit card with the company
• Run debit/credit card transactions
Education
High school or equivalent
Rocky Grove High School - Franklin, PA
August 2009 to June 2013
Skills
• Server
• Customer Service
• Accounts payable
• QuickBooks
• Typing
• Data Entry
• Purchasing
• Customer support
• Typing
• Cash handling
• Cash register
• Accounts payable
• Serving
• QuickBooks
• Restaurant experience
• Microsoft Office
• Communication skills
• Purchasing
• Computer skills
• Organizational skills
• Microsoft Word
• Retail sales
• Customer service
• Sales
• Coffee Experience
• Microsoft Outlook
• POS
• Food Preparation
• Microsoft Excel
• Accounts Receivable
Assessments
Managing accounts in QuickBooks — Completed
January 2022
Using QuickBooks software to manage business financials Full results: Completed
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Data entry: Attention to detail — Proficient
June 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Business math — Proficient
February 2024
Using basic math to solve problems in a business context Full results: Proficient
Mechanical knowledge — Proficient
February 2024
Understanding and applying mechanical concepts and processes Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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