Medical Assistant Patient Care

MERCEDES LASSITER

Loganville, United States ***52 404-***-**** ***********@*****.***

Professional Summary

Certified Phlebotomist is well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Skills

Venipuncture

Sample and specimen collection

Specimen Preparation

Butterfly Venipuncture

Capillary puncture

Hemoglobin Testing

Needle disposal

HIPAA Compliance

Finger Stick Method

CPR/AED

Vital sign monitoring

Patient intake process

Certifications

PT - Phlebotomy Technician

MA- Certified Clinical Medical Assistant

Work History

PHLEBOTOMIST TECH/MEDICAL ASSISTANT (Clinicals), 03/2024 - 07/2024

Progressive Medical Institute – 3300 Holcomb Bridge Road, Suite 250, Norcross, GA

Increased patient satisfaction by providing efficient and accurate blood collection services.

Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.

Ensured timely test results by coordinating with medical staff for proper specimen handling and transport.

Maintained a clean and safe work environment, adhering to infection control policies and procedures.

Obtain blood samples from patients safely and reassuringly, receiving 99.5% positive

OFFICE ADMINISTRATOR, 01/2017 - 02/2024

First Class Remediation Services – 805 Bristol Way, Stone Mountain GA. 30078

Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Trained new employees.

Successfully managed internal staff relations; assigning responsibilities

and verification work was completed.

Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

Certifications: Certified Clinical Medical Assistant/Phlebotomy, 07/2024

Progressive Medical Institute - Norcross, Georgia

Honor Roll Year of 2024

Bachelor of Science: Human Resource Management, 04/2016

University of Phoenix - Atlanta, Georgia

3.7 GPA

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