Social Media, Blogging, Customer Service, Spirituality

Shavonda Vance

Driven, Motivated & Committed

Atlanta, GA 30331

*********@*****.***

Passionate and results-driven professional with a proven track record in strategic leadership, sales, and customer engagement. Skilled at envisioning and executing innovative initiatives that drive revenue growth and enhance brand loyalty. Adept at fostering lasting relationships with customers and stakeholders alike. Seeking to leverage a diverse skill set and entrepreneurial mindset to make a significant impact within a dynamic organization.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Creator (Partner)

My Style Studio-Atlanta, GA

March 2022 to Present

• Overseeing day-to-day operations of an online shop and social media presence.

• Initiating and managing various channels, including social media and both online and offline ad campaigns.

• Curating and marketing products and accessories to attract and engage customers.

• Monitoring and organizing online and offline social media events, vendor events, and marketing initiatives.

Cashier

Wayfield Foods-Atlanta, GA

June 2024 to September 2024

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Implemented effective upselling techniques to increase sales of promotional items or add-ons

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly Shift Lead/Key Holder

Once Upon a Child-Morrow, GA

October 2020 to October 2021

• Greeting and assisting customers, ensuring successful transactions and meeting their needs.

• Managing store displays, signs, and online promotions to enhance the customer experience.

• Efficiently restocking merchandise and organizing store inventory.

• Successfully opening and closing the store, handling sales records, and ensuring store cleanliness. Remote Transcriptionist

Rev-San Francisco, CA

February 2019 to December 2020

• Maintaining strict confidentiality and privacy practices while managing multiple transcription projects.

• Independently evaluating and interpreting audio and video dictation with high accuracy.

• Developing expertise in general and specific areas of audio and video transcription. Store Manager

BUDDY'S FOOD MART-College Park, GA

August 2018 to January 2019

• Collaborating with vendors to establish contracts and obtain Point of Sales advertising.

• Managing store payroll and budget, implementing a new POS system, and handling brand promotion.

• Acting as a Brand Ambassador, creating social media pages, websites, business cards, and other promotional materials.

Remote Technical Support Rep

TELENETWORK-San Marcos, TX

February 2015 to December 2017

• Achieving consistent high rankings in monthly metrics, including call duration and customer satisfaction.

• Handling general office duties, attending meetings, and scheduling appointments.

• Consulting with clients to coordinate delivery and installation of products and equipment. Production Worker

Bailey Street Bakery-Atlanta, GA

January 2016 to June 2017

• Proficiently handled high-volume production tasks, including packaging and quality control, ensuring timely and accurate completion of bread shipments.

• Demonstrated strong organizational skills in efficiently stacking pallets and managing inventory to optimize warehouse space and streamline distribution processes.

• Maintained a clean and safe work environment by diligently performing warehouse sanitation duties, adhering to industry regulations, and contributing to team efforts to uphold hygiene standards. Customer Service Assistant

RAINSOFT-Kennesaw, GA

May 2012 to June 2013

• Coordinating administrative actions to improve standard operating procedures.

• Responding to calls and providing information on company services and products.

• Maintaining high-performance standards through exceptional service, product knowledge, and order processing.

Sales Associate

Citi Trends-Smyrna, GA

June 2012 to December 2012

• Collaborated effectively with team members to maintain a visually appealing and organized store environment.

• Contributed to exceeding sales targets through proactive sales techniques and product knowledge.

• Provided exceptional customer service, engaging with patrons to understand their needs and preferences.

Cashier/Stocker

Big Lots-Marietta, GA

January 2011 to April 2012

• Demonstrated exceptional ability to maintain organized stockrooms and sales floors, ensuring products were readily accessible to customers.

• Utilized strategic planning to optimize shelf space, streamline inventory processes, and minimize restocking times.

• Provided outstanding service to patrons by promptly addressing inquiries, resolving concerns, and facilitating smooth transactions at the cashier station. Education

Bachelor's in Business Administration

SHORTER UNIVERSITY - Rome, GA

January 2019 to Present

College Preparatory Diploma in Highschool

MARIETTA HIGHSCHOOL - Marietta, GA

2005 to 2009

Skills

• Customer Service (10+ years)

• Retail Management

• Cash Handling

• Microsoft Excel

• Word Processing

• Technical Support

• Microsoft Office

• Microsoft Word

• Social Media Management

• Blogging

• WordPress

• Typing (10+ years)

• Customer service

• Cash handling

• Hospitality

• Outside sales

• Direct sales

• Machining

• Retail sales

• Marketing

• Social media management

• Custodial experience

• Commercial cleaning

• Janitorial experience

Links

https://vonnieonthesolodolo.wordpress.com/

Certifications and Licenses

Driver's License

Assessments

Supervisory skills: Motivating & assessing employees — Proficient May 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Work motivation — Proficient

May 2024

Level of motivation and discipline applied toward work Full results: Proficient

Work style: Reliability — Proficient

May 2024

Tendency to be reliable, dependable, and accountable at work Full results: Proficient

Food service: Customer situations — Proficient

December 2023

Identifying and addressing customer needs in a food service setting Full results: Proficient

Data entry: Attention to detail — Proficient

April 2024

Maintaining data integrity by detecting errors

Full results: Proficient

Cleaner fit — Proficient

May 2024

Measures the traits that are important for successful cleaners Full results: Proficient

Sales skills — Proficient

May 2024

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Retail customer service — Proficient

May 2024

Responding to customer situations in a retail setting Full results: Proficient

Attention to detail — Proficient

March 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient November 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Typing — Proficient

March 2022

Transcribing text

Full results: Proficient

Customer service — Proficient

March 2022

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

March 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Publications

BREAKING FREE: A 20-STEP GUIDE TO ELIMINATING UNWANTED HABITS https://vonnieonthesolodolo.wordpress.com/2023/11/11/breaking-free-a-20-step-guide-to-eliminating- unwanted-habits/

November 2023

This insightful article delves into the common struggle with detrimental habits and the transformative journey of self-improvement. Navigating the challenges of breaking free from unwanted behaviors, the narrative encourages readers to join a journey of rediscovery, aiming to replace negative habits with positive ones. The article presents a list of 20 habits for consideration, ranging from practical tips like time management and healthy eating to emotional well-being strategies such as positive self-talk and setting boundaries. It serves as a valuable guide for those seeking personal improvement, offering actionable insights and inspiration to carve a path toward a more fulfilling life. 10 TIPS FOR CASUAL ELEGANCE

https://vonnieonthesolodolo.wordpress.com/2023/11/24/10-tips-for-casual-elegance/ November 2023

The blog post "10 Tips for Casual Elegance" reflects on a decade of personal growth, resilience, and knowledge. I share practical tips for cultivating timeless elegance, including embracing classic literature, practicing soft-spoken kindness, investing in quality jewelry and wardrobe, and maintaining refined communication and posture. The post encourages readers to embark on their own journey of elegance, adding personal touches for a unique and sophisticated persona. A CALL TO EMBRACE CHANGE AND ACCOUNTABILITY FOR A FULFILLING LIFE https://vonnieonthesolodolo.wordpress.com/2023/11/18/a-call-to-embrace-change-and-accountability- for-a-fulfilling-life/

November 2023

"A Call to Embrace Change and Accountability for a Fulfilling Life" emphasizes the importance of recognizing red flags in life, advocating for intentional change, and fostering accountability for personal growth. It highlights the transformative power of embracing change, even when growth may not be immediately visible, and underscores the role of accountability in making informed life choices. The article stresses the significance of self-love and happiness as essential components of a balanced life and encourages the acknowledgment of when to let go of relationships that no longer contribute positively. Overall, it serves as a guide for navigating life's complexities toward a future characterized by positivity, growth, and genuine happiness.

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