Call Center Sales Representative
Resume:
Shannon E. Cowper
Urbana, Illinois 61802
*******@*****.***
Objective
To contribute my acquired skills to a dynamic organization that will also offer the opportunity for advancement through my dedication and hard work.
Summary
There are gaps in my employment history due to my being disabled and I am currently working through the Social Security’s Ticket to work program.
Experience
11-2021 to present
Amazon Flex Delivery Driver Amazon Flex Champaign, IL
I am currently employed as an independent contractor with this company,
and I am responsible for the transporting of packages to Amazon customers within a 40-mile radius.
11-2005 to 04-2012
Part-time Sales Representative Central Illinois Turf Bloomington, IL
I worked in an inbound/outbound call center and sold lawn care services to new and existing customers based upon their needs and preferences for the season while maintaining knowledge of current sales and promotions, policies and regarding payments, and exchanges.
I wrote sales slips, sales contracts, and also processed credit card, debit card and check payment. I also worked on the win back team with the sole purpose of reclaiming those customers who had previously cancelled their service.
06-2004 to 05-2008
Customer Service Representative Afni Bloomington, IL
I was responsible for the handling of incoming customer calls effectively and efficiently for Dish Network within a complex, fast paced and very challenging call center environment. I was responsible for addressing and resolving customer complaints empathetically while at the same time always remaining calm and courteous. Additionally, I was also responsible for the restoration of service, informing customers of their due dates, program lineup changes and the processing of check, credit card and also debit card payments.
05-2000 to 03-2004
Sales Representative/Customer Service
Micropace Champaign, IL
I answered an average of 80 calls per day by addressing customer inquiries, solving problems, and also providing them with new product information. I provided an elevated customer experience in order to generate a loyal clientele. I communicated with vendors regarding back order availability, future inventory and special orders. I answered product questions with up-to-date knowledge of sales and store promotions. I also effectively communicated with and supported sales, marketing and administrative teams on a daily basis
07-1995 to 09-1999
Automotive Salesman
Illini-Lincoln Mercury Champaign, IL
I sold the Lincoln Mercury automotive car line which focused on the Lincoln Mercury
(7) step sales process which focused on customer satisfaction
03- 1992 to 06-1995
Resident Trainer
Developmental Service Center Champaign, IL
I worked with mentally and physically disabled adults in a group home setting.
My responsibilities included but were not limited to assisting the residents with activities of daily living, monitoring any changes in the resident’s health or behavior and reporting those changes. I also helped the residents with the meal preparation, assisted with showers, dressing and personal grooming, dispensing of medications, and I also helped the residents with the balancing of their checkbooks, trip planning and transporting the residents to those outings.
Education
2010 Ashford University Clinton, IA
Behavioral Science
Additional Information
I always maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
References
Available Upon Request
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