Human Resources Supply Chain, multilingual professional

Tigran Ghazaryan, MS

518-***-**** ******.*.*********@*****.***

Top-performing multilingual professional with extensive experience in business program and operations management, contract acquisition, procurement, financial management (including auditing and quality improvement) and human resources. Proven expertise in quality improvement, supply chain management, performance enhancement, and customer service, both domestically and internationally. An integral team player with a history of training, coaching, and supervising staff. Awarded Best Employee of the Year and Best Marketing Specialist of the Year for outstanding contributions to organizational success. PROFESSIONAL EXPERIENCE

ClinChoice Inc. Fort Washington, PA

Senior Financial Analyst Sep 2022 – Present

● Reviewing contracts for project requirements and performing account reconciliation

● Contract procurement, which includes identifying potential suppliers, negotiating contract and pricing terms, managing vendor relationships, coordinating with internal stakeholders to align procurement activities with business needs

● Maintaining accurate records of procurement contracts and vendor information

● Analyzing contracts and statements of work to ensure compliance with contract terms and conditions

● Conducting thorough research of historic financial data, analyzing financial requirements and budget

● Recommending acquisition milestones

● Benchmarking planned and actual results to identify areas of improvement

● Monitoring, approving, creating and issuing invoices to external customers in ERP

● Analyzing financial data and preparing financial reports for senior management

● Monitoring Accounts Receivable accounts and creating Account Receivable reports for Senior Management

● Collaborating with vendors and suppliers on late payment status and resolving them

● Responding to all internal and external inquiries, conducting analysis and providing comprehensive and timely responses.

Internal Revenue Service Albany, NY

Tax Compliance Officer (Small Business/Self Employed Division) Mar 2021– Sep 2022

● Planned and conducted examination and related investigation of a variety of individual and business taxpayers

● Reviewed examinations and related investigations of a variety of individual and business taxpayers involving complex tax issues and accounting records

● Advised taxpayers of their rights as defined in the examination and appeal guidelines, the actual examination procedures, and an explanation of current tax and reporting responsibilities and the importance and benefit of meeting future responsibilities

● Researched taxpayer accounts and determining whether penalty and interest determination are in compliance with statutory provisions, procedural and policy requirements

● Trained and provided guidance to taxpayers, practitioners, and volunteers or technical tax law and accounting policies, practices, and principles as it relates to pertinent tax law modifications through seminars, speeches, or workshops.

New York State Department of Labor Albany, NY

Senior Employment Security Clerk (Unemployment Insurance) Apr 2020 – Mar 2021

● Instructed customers on the requirements and methods of certifying for benefits including the consequences of failure to certify

● Processed claims and made appropriate determinations

● Ensured that the customer understands the criteria for alternative methods of becoming entitled to benefits

● Interacted with other offices and governmental agencies to obtain information that may affect customer eligibility

● Provided information regarding the hearing process so customers understand their due-process rights; and explain penalties and forfeitures of benefits

● Responded to business inquiries and complaints regarding Unemployment Insurance benefit claims. 1

New York State Department of Taxation and Finance Albany, NY Tax Information Aide Feb – Apr 2020

● Received, screened, reviewed, and verified tax documents

● Established new files by numbering forms, coding, preparing file folders, and compiling relevant material. Updated and corrected records and files

● Provided telephone assistance by eliciting information from callers to determine the nature of the inquiry, assisting callers with tax fillings, answer routine, simple questions about filing requirements

● Resolved discrepancies and retrieved information from computer database

● Created materials, including, but not limited to letters/memorandums, emails and spreadsheets using various computer software programs

● Researched and resolved errors and omissions on tax returns

● Comprehended complex agency and program policies and procedures. Jet Blue Airline Operations, Southwest and Delta Airlines Cargo Albany, NY General Manager Aug 2018 – Dec 2019

● Managed cargo and warehouse operation for three Airlines

● Reported directly to GAT Airline Ground Support Vice President of Operations

● Oversaw cargo operation for Southwest and Delta Airlines

● Oversaw JetBlue ground operation

● Trained and coached existing staff, recruited new staff members

● Supply procurement and management; analyzed supply chain data, evaluated supply chain strategies ensuring efficiency and cost-effectiveness

● Collaborated with vendors and suppliers to ensure all operations (shipping, delivery) meet quality and delivery standards

● Maintained company supply inventory

● Supervised a team of ~20 staff members, including one Operation Manager and three Supervisors. Southwest and Delta Airlines Cargo Albany, NY

Business, Operation, Contract Manager Nov 2018 – Jul 2019

● Managed cargo and warehouse operation

● Identified operational gaps and implemented quality improvement initiatives

● Assessed and monitored existing processes and analyzed their effectiveness; created strategies to improve productivity and efficiency

● Worked closely with all departments to ensure all personnel are trained in safety related procedures

● Conducted audits to verify compliance with safety polices

● Human resources management, which included determining needs, hiring employees, overseeing assignments of employees and planning staff development

● Processed and transmitted payroll

● Worked along with federal government agencies such as Transportation Security Agency (TSA), Custom and Border Protection (CBP) ensuring safety and compliance

● Networked with vendors and contractors.

Southwest Airlines Co. Albany, NY

Quality Assurance/Quality Control Auditor 2016 – 2018

● Conducted audits and quality assurance activities to comply with company standards

● Investigated root cause analysis in response to quality issues, audit findings and customer complaints

● Performed and documented root cause analysis and closed corrective actions Ramp Supervisor 2014 – 2018

● Supervised a team of 30 Union Ramp Agents to ensure high quality customer service and compliance with Federal Aviation Administration (FAA) regulations

● Identified and solved problems related to workplace relations and conflict resolution, drawing conclusions and recommending appropriate courses of action

● Conducted assessment of operation and equipment

● Worked closely with all departments to make sure all personnel are trained in safety related procedures

● Conducted department audits to verify compliance with safety policies

● Supported office operations, worked independently, and handled multiple priorities. Ground Operation Ramp Agent 2011 – 2014

● Worked in a team of 20 agents to provide high quality customer service 2

Akos Express, Inc New York, NY

Sales Manager 2007 – 2010

● Managed existing accounts and developed new ones Avers CJSCo “West. Reemstma” Yerevan, Armenia

Marketing and Sales Specialist 2003 – 2006

● Conducted qualitative and quantitative research of market to help guide new creative efforts

● Coordinated sales, advertising and promotional activities, events and sponsorships. Medical College after G.Badalyan Yerevan, Armenia

Founding Director and Financial Administrator 1996 – 1999

● Provided administrative and technical leadership for all educational activities

● Conducted financial data management, analysis and budgeting

● Developed and supported potential partnership and sponsorship opportunities

● Established and coordinated successful partnership with healthcare facilities (hospitals, clinics) and providers to ensure opportunities for students’ clinical training

● Conducted a variety of administrative, financial, and budgeting activities. AWARDS

2023 Special Award for Outstanding Leadership and Commitment to Accounts Receivable Monitoring and Reporting 2022 Superior Accomplishment Award for Excellent Customer Service 2018 Best Employee of the Year

2006 Best Marketing Specialist of the Year

EDUCATION

Yerevan H. Acharyan University, Yerevan, Armenia 2002 – 2006 Bachelor of Arts, Law.

Armenian Institute of Agriculture, Yerevan Armenia 1994 – 1999 Master of Science, Animal Science

University of International Economic Relations, Yerevan, Armenia 1992 – 1996 Bachelor of Arts, International Economic Relations VOLUNTEER EXPERIENCE

Foreign Language Interpreter Volunteer 2017 – Present North Colonie Central School District

● Facilitating communications for students and parents with limited English proficiency Legal Volunteer 2007 – 2020

U.S. Committee for Refugees and Immigrants (USCRI), Albany, New York

● Provided legal assistance to immigrants to assist with their transition to life in the United States

● Provided information on and referral of immigration issues including citizenship and related programs

● Responded to constituent calls and letters regarding immigration matters and other concerns

● Assisted individuals applying for immigration benefits

● Interpreted and applied immigration policies and procedures. Languages: Fluent in English, Russian, and Armenian Software Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Power Point), ERP, Kronos, Quick Base, Ariba, Coupa, ADP, Fieldglass, Beeline, Mainframe, Data Management. Countries Visited for Business: Armenia, Georgia, Kazakhstan, Russia, USA. 3

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