Customer Service Travel Agent
Resume:
Shante’ Caldwell
Are you ready to gain a perfect addition to your company ? Someone who is HIGHLY
self motivated and a self starter, punctual with everything she do ? Someone that is dedicated to putting the customer's and clients first with positivity, quickness and one call resolution to avoid repeated callers ? Well look no further because the employee of your DREAMS is right here in front of you and is ready to excel ! Winter Haven, FL 33880
**************@***.***
To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of HealthCare or Customer Service. To obtain a position that will enable the use of my strong organizational skills, Microsoft expertise, and ability to work well with people. To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization's goal while achieving my personal goals with health care and/ or customer Service. "Seeking a position that will benefit from my sales experience, strong customer service and leadership skills can shine! Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Travel Agent
National Leisure Group - Remote
December 2020 to November 2022
Provided travel advice and a personalized created scheduled trip / event for cruise. price quoted cruise packages.
price quoted promotions.
informed travelers about loyalty / reward programs. Any travel restrictions and made sure they were aware of all travel documents needed to travel . Proper identification, Proper citizenship and any promotions attached to residents" only.
Booked Hotels, cruises, flips and rental cars.
Organized accommodations and ground transportation. upsell room categories and travel packages.
Advise and plan group travels.
made sure travelers knew about all proper documents needed if children traveled. Customer Retention Specialist
Spectrum - Winter Haven, FL
January 2019 to December 2020
Sell mobile and pitch mobile . Process payments, rebuttal objections on why they did not want to keep the service and show / convinced them every reason they needed to keep spectrum . Canceled contracts and started new order sells
Sales Agents
DS Services - Lakeland, FL
December 2016 to July 2019
Upsale and cross marketing,Customer service and sale company product,troubleshooting cellular devices if needed, Computer proficiency in a Microsoft Window environment, Excellent verbal skills (clear & confident),
Ability to work well in a dynamic, fast changing environment while I was being committed to over nights and weekends! focus on driving additional revenues for our clients while protecting the sanctity of their brand.
RCA/Med Tech
Spring Haven Retirement - Winter Haven, FL
October 2015 to November 2018
getting rooms ready for new patients by restocking items, tidying the room and remaking the bed. If asked, help doctors or nurses with treatments, gather supplies for them, and change wound dressings as directed.
Office Receptionist/ Administration Assistant
crown shredding - Winter Haven, FL
September 2013 to October 2017
Responsibilities
Keep area Organized
Make inbound and outbound calls
Work in Microsoft word.
Help assist with meetings
Schedule and Make appointments
Follow up with appointment and. Clients
Data entry
Schedule meetings
Greets visitors with great customer care and professionalism. Maintain office supplies and inventory And QuickBooks . Accomplishments
Kept everything maintained and up to standards . I made sure every customer that came in left with a smile and a good impression of the company. I made sure the customers were satisfied with their appointments as well as clients .
Skills Used
Professionalism
Dedication
Perseverance
Ambition
Willingness to learn new things
And An outstanding multitasker
Education
High School Diploma
Lake Region High School - Eagle Lake, FL
2012 to 2013
Skills
• Highly skilled in greeting, registering, and assigning rooms to guests
• Proven ability to assist guests with room booking, changing and cancelling reservations
• Adept at computing bills, collecting payments, and making change for guests
• Hands-on experience in keep records of room availability and guests’ accounts, manually and by means of computers Highly skilled in greeting, registering, and assigning rooms to guests
• Proven ability to assist guests with room booking, changing and cancelling reservations
• Adept at computing bills, collecting payments, and making change for guests
• Hands- on experience in keep records of room availability and guests’ accounts, manually and by means of computers, Give visitors badges and direct them to where they can sign in. Issue parking passes. Send email and faxes. Collect and distribute parcels and other mail. Perform basic bookkeeping, filing, and clerical duties. Prepare travel vouchers. Take and relay messages. Update appointment calendars. Schedule follow-up appointments. (3 years), Call Center (9 years), Customer Service (9 years), Front desk Receptionist (3 years), Retail Sales (4 years)
• Account Management
• Accounts Receivable
• Administrative Experience
• Office Management
• Upselling
• QuickBooks
• CRM software
• QuickBooks
• Microsoft Office
• Customer acquisition
• Deescalations
• System administration
• Software Troubleshooting
• Help Desk
• Operating Systems
• Troubleshooting
• Computer Networking
• Network Support
• Active Directory
• Technical Support
• Multi-line phone systems (5 years)
• Multitasker (10+ years)
• Clergy (4 years)
• Customer retention (4 years)
• Office experience (3 years)
• Information management (3 years)
• Microsoft Windows
• LAN
• Microsoft Windows Server
• Information Security
• Typing
• Research
• Analysis skills
• Citrix
• Microsoft Excel
• Computer literacy
• Sales
• Customer service
• Growing experience
• Leadership
• Negotiation
• Google Suite
• Documentation review
• Family planning
• WAN
• Microsoft Exchange
• Cloud Computing
• Manufacturing
• Medical terminology
• Customer support
• Intake
• Telemarketing
• .NET
• Live chat
• E-commerce
• Outbound sales
• Zendesk
• Multi-line phone systems
• VoIP
• Ulysses certified. (6 years)
• Medical collection
• Data collection
• Microsoft SQL Server
Languages
• English - Expert
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