Scrum Master Process Improvement

Richard G. Ryan

Livonia, MI *****

********@*****.***

https://www.linkedin.com/in/r7i4c1k4r

https://www.facebook.com/rick.ryan.501

SCRUM Master

Deliver Solutions Ahead of Schedule and Under Budget Detail Oriented Team Player

Collaborative Problem Solver with expertise in Agile and Waterfall Project Management Methodologies, process improvement, training strengths and process improvement to reduce costs and increase efficiency with integrity.

Expertise Includes:

• Team Building • Global IT Delivery • Risk Assessments • Business Process Engineering • Strategy Development • Technical Assessment Process Improvement • Software Engineering • Software Development Lifecycle • Business Process Documentation • AGILE Methodology • Training Documentation • Infrastructure • eCommerce • SAP • BOM

PROFESSIONAL EXPERIENCE

Ford Motor Company - Dearborn, MI

Scrum Master / Project Manager January, 2020 - August, 2022

Managed team of 12 individuals using Agile Methodology, assisting and supporting Weekly Production code Migrations.

Led PDO team of functional and technical resources during strategic code Migrations, from inception through testing,and Production Launch and post launch support, reducing time needed to perform a production Code Change by 25%

Supported all Security and Compliance audits for 11 apps, freeing Development team to focus on Priority enhancements to Code.

Monitored Rally backlog and User stories to ensure stories were completed on time and assigned to investments where appropriate, increasing spending of Authorized Funding from 10% to 60%.

Reported and resolved all problems that arose, increasing team efficiency.

Learned how to code, enhanced and promoted it to production after the appropriate Peer Reviews in support of the replacement of SCSAS code to and approved language.

Coded and promoted enhancements and set up appropriate access and files to test and implement the conversion from FTP to SFTP for all 56 interfaces involved in Portfolio.

Assisted with Financial management of Projects and their correct cost assignment using Apptio.

Software Engineer January, 2019 – December, 2019

Supported Agile Team Users by updating / migrating Mainframe code to production.

Learned how to code, enhanced and promoted it to production after the appropriate Peer Reviews in support of the replacement of SCSAS code to and approved language.

Coded and promoted enhancements and set up appropriate access and files to test and implement the conversion from FTP to SFTP for all 56 interfaces involved in Portfolio.

QIM Analyst January, 2017 – December, 2018

Supported Quality Incident Management Module of SAP, working with both Business and End Users.

Created and executed complex SAP queries to extract data and ensure its accuracy.

Monitored and edited batch jobs to ensure data was entered and updated correctly.

Received calls regarding problems and resolved them on a timely basis.

Added / Updated users in system to support new hires and responsibilities.

Trained users to ensure the proper performance of their duties and following of procedures.

Reman Support Analyst July, 2011 – December, 2016

Supported Remanufacturing Module of SAP, working with both Business and End Users.

Created and executed complex SQL queries to extract data and ensure its accuracy.

Monitored and edited batch jobs to ensure data was entered and updated correctly

Received customer calls regarding problems and resolved them on a timely basis..

Added / Updated users in system to support new hires and responsibilities.

Trained users to ensure the proper performance of their duties and following of procedures.

Visteon Corporation – Van Buren Township, MI

North American ERP Systems Launch Analyst January, 2007 – February, 2009

Managed all aspects of 2 Full Lifecycle ERP Systems Implementation projects for a $10 Billion dollar Tier 1 Supplier. Maintained Website for storage of training manuals / process documentation for global use.

Performed all aspects of project management utilizing PMBOK methodology and RUP and ASAP processes, and led project teams of functional and technical resources during strategic QAD EB 2.1 SP11 and Eagle implementations and upgrades, from project inception through testing, go live and post launch support, reducing launch personnel requirements by 50%

Assessed current applications and business processes, Service Oriented Architectural design, and the identification of short and long term recommendations using Six Sigma procedures, resulting in substantial increases in ease of use, performance, standardization and reliability, and reducing the analysis time by 25%

Designed / redesigned processes to be best in class with regards to manufacturing, eCommerce, EDI, and inventory management, reducing personnel needs by 50%

Performed education, training, feature functionality review and business process reengineering analysis to determine the optimum implementation configuration of QAD’s EAM module using Microsoft PowerPoint, Visio, Outlook, and Excel, resulting in substantial cost and overhead savings

Created both positive and negative testing scenarios and scripts,executed the scripts for Integrations and User Acceptance Testing, logged, analyzed and resolved defects using Mercury Quality Center’s Test Director tool, reducing time needed by 50%

Created and updated project plans using Microsoft Project, and entered, reported on and resolved Risks, Issues and Opportunities using NetMeeting, Enterproj and Team Center Appshare, increasing availability of information by 50%

Entered and resolved hardware/software issues using BMC Remedy, reducing communication and resolution time by 50%

Implemented Kanban Inventory Management system and Lean Manufacturing processes in all QAD and EAM implementations, reducing Inventory and associated costs by 30%

Implemented RF functionality, infrastructure and processes using Eagle, Bartender and Label Matrix, and configured and resolved scanner issues using Unix, optimizing and eliminating issues 50% faster

Led teleconference meetings with remote teams using Cisco’s InterCall software, reducing travel requirements and communications / issue resolution time by 50%

Created training/process manuals using OnDemand software, and stored documents on a website created using DreamWeaver software, reducing creation time needed by 50% and increasing availability and standardization of material by 100%

EDUCATION

Masters of Science Administration, CENTRAL MICHIGAN UNIVERSITY, Livonia, Michigan

Bachelors of General Studies, UNIVERSITY OF MICHIGAN-DEARBORN, Dearborn, Michigan

PROFESSIONAL DEVELOPMENT

Scrum Master Training

Project Management Training

Portfolio Management training

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