Customer Service Inventory Control

Professional summary Retail Manager and Merchandiser with over two decades of experience leading teams and optimizing inventory management to elevate customer satisfaction and operational efficiency. Demonstrates a visionary approach in planogram execution and merchandising, with a proven history of enhancing store layouts and driving sales growth. Committed to fostering a collaborative environment and continuously exploring innovative strategies to advance retail performance.

Crystal White

14418 2nd Ave Ne, Marysville, US, 98271 / 425-***-**** / ********@*****.*** 1980-06-05 / English / Driving license WDL584Z5J83B Employment history

FEB 2000 - APR 2002

MARYSVILLE, WASHINGTON

Paint Dept. Head, Fred Meyer

SEP 2002 - AUG 2004

WASHINGTON

In Field Merchandiser, Fieldflex/Top Gun

SEP 2004 - SEP 2017

SEATTLE

Hardlines Dept. Mgr/ Closing PIC, Grocery Outlet

OCT 2017 - DEC 2017

SEATTLE

Merchandiser, RMSI

Managed paint desk operations, ensuring timely stock replenishment and inventory accuracy. Streamlined inventory control processes, reducing discrepancies and enhancing efficiency. Collaborated with team to maintain optimal pricing accuracy across the store. Executed strategic ordering plans, resulting in improved stock availability and customer satisfaction. Implemented planograms for major retailers, enhancing product visibility and sales. Executed resets across diverse categories, ensuring compliance with layout standards. Collaborated with store teams to optimize shelf space and improve customer experience. Utilized analytical skills to identify and resolve merchandising challenges effectively. Contributed to increased sales through strategic product placement and organization. Managed inventory and merchandising for optimal stock levels and customer satisfaction. Led closing operations, ensuring accurate financial reconciliation and security protocols. Utilized hand tools and machinery for efficient merchandise assembly and logistics. Enhanced customer service experiences, resolving issues and ensuring smooth transactions. Implemented price adjustments and markdowns, contributing to sales and inventory accuracy. Streamlined inventory control processes, enhancing efficiency in stock management and reducing waste. Implemented effective markdown strategies, boosting sales and minimizing losses. Managed comprehensive Health and Beauty department operations, ensuring meticulous product organization, accurate pricing, and timely restocking to maintain optimal inventory levels. Fostered a team-oriented environment as Closing Store Manager, coordinating front-end operations and mentoring staff to deliver exceptional customer service and maintain store security. Conducted thorough nightly financial reconciliations, analyzing sales data and preparing detailed reports to support informed business decisions and identify growth opportunities. Devised and implemented creative merchandising strategies, optimizing product placement and presentation to drive sales and enhance customer experience in the Hardlines department. Managed product displays, enhancing sales through strategic placement and visual appeal. Coordinated with suppliers to ensure timely stock replenishment, maintaining optimal inventory levels.

Analyzed sales data to identify trends, contributing to improved forecasting accuracy. Collaborated with team to implement merchandising plans, boosting customer engagement. Resolved stock discrepancies efficiently, ensuring seamless operations and customer satisfaction. JAN 2018 - DEC 2018

SEATTLE

Seattle Team Lead, Rmsi Merchandising

JUN 2019 - NOV 2024

SEATTLE

Hardlines Dept. Mgr, Grocery Outlet

Led a team executing store resets, ensuring product placement accuracy and efficiency. Managed crew schedules and performance, enhancing team productivity and cohesion. Implemented inventory updates, maintaining optimal stock levels and reducing waste. Conducted interviews and hired new team members, strengthening team capabilities. Utilized precise measurements for store mapping, improving layout planning. Oversaw precise reset execution using schematics. Managed product lifecycle: removing discontinued items, adding new ones, and ensuring accurate pricing and labeling. Streamlined reset process by developing efficient crew allocation strategies. Improved store mapping techniques using standard validation and measurement methods. Led Hardlines Department, optimizing inventory management and streamlining operations. Implemented cost-saving measures, resulting in substantial budget reductions. Spearheaded new merchandising strategies in Hardlines, boosting sales and customer satisfaction. Introduced cross-selling techniques, enhancing overall store performance. Drove Hardlines Department growth through data-driven decision making. Analyzed market trends to adjust product mix, leading to increased revenue and profitability. Maintained meticulous oversight of Hardlines inventory, reducing shrinkage and optimizing stock levels. Implemented rigorous quality control measures, enhancing product standards. Education

JUL 2021 - APR 2022

SHORELINE

High School Diploma, Shoreline Community College

Skills Inventory management (Expert) Forklift operation (Experienced) Time management (Expert) Customer service (Expert) Cash handling (Expert) Team leadership (Experienced) Merchandising (Expert) Reset implementation (Expert) Planogram execution (Expert)

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