Vice President Guest Experience

JOHN WHEELER

Orlando, FL *****

Mobile: 954-***-**** ***********@*****.***

Executive Summary

Sales Leader: with a proven track record of accomplishments and career progression in the highly-competitive timeshare/vacation ownership industry. Competencies and skills include:

Sales Management

Curriculum Design

Leadership & Coaching

Training & Development

Talent Acquisition

Guest Experience

Budgeting & Forecasting

Cross-Functional Partnerships

Professional Experience

Wyndam Destinations/Travel & Leisure 2001 – 2024

Travel + Leisure Co. is the world’s leading membership and leisure travel company, with nearly 20 travel brands across its resort, travel club & lifestyle portfolio including 245+ global Club Wyndham and Worldmark by Wyndham locations.

Vice President, Sales Execution 2023 – 2024

Leader of a company-wide Specialist Presenter group sales program, responsible for the day-to-day operations that grew sales from $19M to $1.5B, annually.

Discovery program initiatives successfully converted trial members to full-timeshare ownership owners.

Grew national operations to a robust Team of more than 400 Specialist Presenters.

Responsible for providing a better guest experience while raising sales efficiencies.

Created and updated dynamic and impactful content for the program, as well as training to exceed budgeted expectations.

Used KPI to measure and exceed company standards with consistent year-over-year growth.

Vice President, Sales Projects 2013 – 2023

Took over leadership of the Discovery program in 2016 as well as the Specialist Presenter Program, increased Discovery sales from $30M to $77M in Discovery package sales and

$65M in upgrades to full ownership. This was our most successful guest type in terms of sales for non-owner efficiency.

Led the Specialist Presenter & Discovery programs with a Team of 7 Directors and increased overall revenue & efficiencies year-over-year including significantly higher incremental revenue as compared to customers not attending the group presentations.

Oversaw budgeting, curriculum, collateral, and training for the Presenter and Discovery programs leading to consistent yearly growth across the enterprise.

Personally conducted site visits to observe and coach Presenters for compliance and performance, while directing improvements to the sales process and guest experience. Director, Sales Development & Special Projects 2012 – 2013

Charged with expanding the Specialist Presenter program companywide to 100+ locations plus creating in-house group presentation for existing owners.

Developed a duplicable process that would deliver more predictable results across multiple brands.

Created new content for different versions of the presentation to fit multiple brands including a version in multiple languages.

Developed a new recognition program to drive retention and sales efficiencies.

Responsible for traveling to sites to assess presentations to increase guest experience and sales efficiencies as well as follow up training. Director, Sales Development & Training 2006 – 2012

Responsibilities included overseeing Specialist Presenter group sales presentation program for the company as well as development of sales tools.

Creation of audition/interview process to become a Specialist Presenter

Charged with helping to create sales training manual for the company with project Team.

Responsible to travel to sites to view presentations to increase guest experience and sales efficiencies as well as follow up training.

Business Unit Director of Sales Training South Region 2006 – 2006

Responsibilities were to oversee all sales training and recruiting for the South East BU which encompassed numerous sites in the state of Florida and the Caribbean.

Oversaw the site sales trainers at each location in the Business Unit.

Charged with onboarding new sales trainers and training sales associates as well to exceed budgeted expectations.

Attended and evaluated on-site presentations to increase guest experience and sales efficiencies as well as follow up training.

Director, Sales Training & Recruiting S. FL. 2002 – 2006

Responsibilities included hiring and training all new hire sales associates as well as provide follow-up training for existing sales associates. Sales Associate, In-house & Exit Operations 2001 – 2002

In-House/ Discovery sales representative for Wyndham (formally Fairfield Resorts) in South Florida.

Responsible for delivering a great guest experience and sales presentation to existing owners and potential new owners

Tae Kwon Do Martial Arts Schools of South Florida Prior to 2001 Program Director, Chief Instructor, Membership Sales

Significantly grew membership base for regional chain of martial arts schools.

Former World Champion in Tang Soo Do and Tae Kwon Do 4th degree black

Coach at the US Open and US Jr. Nationals for Tae Kwon Do and member of National Delegation to Korea/China.

2nd degree black belt in Tang Soo Do.

Training & Seminars

Marshall Goldsmith

Tony Robbins

Zig Ziglar

Six Sigma

Peter Lowe

Selling Power

Jeffrey Gitomer

Levitin Group

Awards & Accomplishments

Presidents Club (6 Times)

Club Elite (4 Times)

Wyndham Legends (Inductee)

Silver Stevie Award Sales Training Leader of the Year Gold Stevie Award Field Sales Team of the Year Specialist Presenter ARDA Sales Team of the Year Specialist Presenter Program (2 Times) ARDA Award Discovery + Project Team

ARDA Award Sales Training Team

ARDA Award Finalist Exit Operations Discovery Program ARDA Award Project Team Leader Specialist Presenter Program (2 Times)

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