Michelle Jackson
Douglasville, GA ***** *********@*****.*** +1-404-***-****
Executive Office Administrator
Skilled and dedicated Executive Assistant with more than 25+ years’ experience coordinating, planning, and supporting daily operational and administrative functions. Highly competent professional, who can be trusted with even the most confidential projects and information. Excel in turning disorganized environments into smooth-running operations. Self-starter and quick learner who always exceeds expectations.
Proficient in MS Office (Word, Excel, PowerPoint, Access, Outlook), QuickBooks,
Visio, Concur, ADP, Paylocity, Adobe Acrobat DC and Photoshop. Excellent communication skills (written and verbal), and ability to work with executives and employees at all levels.
Work Experience
Office Manager
Urban Services Group, Inc. - Atlanta, GA
February 2018 to November 2024
•Accounts Payable
•Accounts Receivable
•Invoicing/Payments through Quickbooks
•Payroll using Paylocity and ADP•
•Government Agency Invoicing
•Heavy calendar maintenance.
•Heavy travel (domestic & international) arrangements, i.e., flight, car rental, hotel, etc.
•Maintain healthy and beneficial vendor relations.
•Office/Facility management.
•Coordinate successful meetings and events.
•Create and maintain invoices in QuickBooks.
•Reconcile several bank accounts, as well as credit card statements.
•Produce reports using QuickBooks and Excel.
•Utilizes the internet for research.
•Document facilitation and tracking.
•Create and maintain projects within the LIMS system.
•Prepare, review and ensure accuracy of documents and land records, including but not limited to,easements, encroachments, containment letters, line lists, title summary reports, project reports, and city/county parcel information.
Executive Assistant
Hunsaker Partners, LLC - Decatur, GA
February 2015 to December 2017
( Demonstrated capacity to provide comprehensive support for executive-level staff. · Excellent calendar management, travel coordination, and meeting scheduling.
· Successfully coordinated and hosted several company meeting and events.
· Process accounts payable/receivable in QuickBooks.
· Improved efficiency by organizing mounds of paperwork into detail-oriented filing system.
Executive Assistant
Gemu Valves - Atlanta, GA
September 2011 to February 2015
· Provide high-level administrative support to the Human Resource manager, as well as, the President of the company.
· Heavy multi-line phone management.
· Procurement.
· Coordinate and maintain weekly attendance and annual vacation records on 65 departmental employees.
· Coordinate and carry out special events.
· Domestic & International Travel Arrangements.
Assistant
Care Hospitality - Forest Park, GA May 2010 to September 2011
· Provide high-level administrative support to the owner of the company.
· Streamlined operations processes, which resulted in sales growth of 30% over previous year · Heavy multi-line phone management. · Procurement.
Sr. Administrative Assistant
Atlanta Housing Authority - Atlanta, GA
July 2007 to January 2010
· Served as trouble-shooter to research/resolve client and system issues.
· Process monthly expense reports reflecting supporting documents and budget code indexes. · Organizational Charts.
· Correspondence and mail merges.
Executive Assistant
Wachovia Bank - Atlanta, GA
May 2004 to June 2006
· Provide high-level administrative support to Executive Vice President of Banking.
· Collaborate with departmental managers on weekly posting for master reports.
· Procurement.
· Expense report reconciliation.
Executive Assistant
American Heart Association - Marietta, GA May 2001 to November 2003
· Provide high-level administrative support to the CEO of the Southeastern Region.
· Extensive interaction with Board members.
· Coordinate company meetings and events.
· Heavy travel and calendar coordination and management.
· Conduct and participate in title reviews, file preparation, document processing, recording, and filing. · Apply knowledge of legal descriptions and title documents to assess ownership of land and assure that all affected land owners are properly identified.
· Ensure that all land record files are accurate, current and organized.
· Verify ownership, legal descriptions of properties, and zoning ordinances.
· Ensure database administration activities including report setup and preparation are completed accurately and in accordance with direction provided by SRES staff.
· Update and maintain all ROW related forms, claims, documents, correspondence, files, records, databases, project tasks, status reports and other reports as requested.
· Read and interpret maps and property descriptions.
· Assemble legal documents for inclusion in condemnation packages and confer with legal counsel on such matters to ensure that documents conform to legal requirements.
· Perform other duties as assigned or required.
· Comply with all company and client health, safety, security and environmental (HSSE) standards as well as federal and local HSSE regulations.
Education
Bachelors in Accounting
Strayer University-Georgia
January 2021 to Present
Associates Degree in Business Administration Macomb Community College - Warren, MI
High School Diploma
Lanse Creuse High School
Skills
•Managing Files, Records & Documents
•Managing Calendars & Travel
•Preparing Correspondence & Reports
•Performing Accounting Functions
•Planning Corporate Events & Meetings
•Customer Service
•Problem Solver
•Communication
•Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication behaviors. Including the ability to describe or explain complex processes and issues in a concise manner
•Time management
•Demonstrates efficiency and persistence, managing own time and ensuring engagement deadlines and objectives are met
•Professional ethics
•Adheres to key policies, practices and procedures; applies ethical principles and values to the requirements of the role. Strives for quality and excellence and encourages others to do the same
•Attention to Detail
•Ability to process detailed information effectively and consistently
•Planning and Organizing
•Ability to determine goals and priorities and to assess the actions, time and resources needed to achieve those goals
•Advanced Microsoft Office skills with ability to become familiar with Company specific programs and software
•Paylocity
•Calendar Management
•Personal Assistant Experience
•Adobe Acrobat
Assessments
Written communication — Proficient
August 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Basic computer skills — Proficient
August 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Working with MS Word documents — Proficient
March 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting
Full results: Proficient
Work style: Professionalism — Proficient
April 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work
Full results: Proficient
Filing & organization — Proficient
September 2022
Arranging and managing information or materials using a set of rules
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.