Customer Service Third-Party
Resume:
Todd Durham
Houma, LA
*********@******.***
Licensed Pharmacist with 20 years of experience and a track record of providing excellent customer service in high-volume chained pharmacies and local independent pharmacies. Has years of experience with: formulary constraints, prior authorization protocols, and drug utilization reviews. Working for independent pharmacies in smaller communities has allowed me to develop professional relationships with doctors in these communities. In these more frequent interactions I have been able to prove myself as a valuable resource in helping to determine clinical effective and cost-efficient drug therapies for patients and their restrictive third-party providers. Authorized to work in the US for any employer
Willing to relocate to New Orleans, LA
Work Experience
Pharmacist
Lloyd’s Remedies - Houma, LA
July 2021 to Present
Part time and relief Pharmacist for local independent pharmacy Immunization Pharmacist
LanceSoft Inc for CVS - Central, LA
December 2020 to March 2021
Immunization specialist. Run clinics at Long term care facilities, rehab facilities, group homes, and in CVS stores all over South and Central Louisiana.
Staff Pharmacist
Rite Aid - Sulphur, LA
April 2017 to July 2018
• Hand counted control medications, measured liquids and reconstituted antibiotics.
• Implemented medical therapy management requirements of third-party billings
• Properly filled and dispensed an average of 200 prescriptions per day.
• Effectively resolved insurance rejections and other billing issues.
• Completed new and updated patient profiles, including lists of patient medications.
• Receptively answered customer questions and helped locate desired items in the pharmacy.
• Properly compounded and dispensed medications as prescribed by doctors and dentists. Staff Pharmacist Fred's Pharmacy
Prope - Kinder, LA
March 2014 to 2017
• Hand counted control medications, measured liquids and reconstituted antibiotics.
• Implemented medical therapy management requirements of third-party billings
• Properly filled and dispensed an average of 200 prescriptions per day.
• Effectively resolved insurance rejections and other billing issues.
• Completed new and updated patient profiles, including lists of patient medications.
• Receptively answered customer questions and helped locate desired items in the pharmacy.
• Properly compounded and dispensed medications as prescribed by doctors and dentists. PRN
Mayeaux's Pharmacy - Elton, LA
March 2012 to April 2016
Lafayette and Central to Southern parts of Louisiana
• Implemented medical therapy management requirements of third-party billings
• Properly filled and dispensed an average of 150 - 300 prescriptions per day.
• Effectively resolved insurance rejections and other billing issues.
• Managed drug and supply inventories.
• Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
• Regularly stocked shelves, rotated stock and checked for expired medications.
• Managed supply procurement and management processes.
• Completed new and updated patient profiles, including lists of patient medications.
• Receptively answered customer questions and helped locate desired items in pharmacy.
• Correctly completed pharmacy paperwork, including daily and weekly reports.
• Prepared medications such as emulsions, liquids, powders and ointments.
• Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
• Hand counted control medications, measured liquids and reconstituted antibiotics.
• Assessed the correct identity, strength and purity of medications.
• Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal.
• Properly compounded and dispensed medications as prescribed by doctors and dentists.
• Provided specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation and high blood pressure.
• Checked prescriptions for appropriate dosage, drug interactions, allergies and contraindications before dispensing medications.
• Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
• Properly and safely administered vaccination injections to customers Pharmacist
Begneaud's Family pharmacy - Lafayette, LA
March 2010 to January 2012
• Properly filled and dispensed an average of 220 prescriptions per day.
• Effectively resolved insurance rejections and other billing issues.
• Managed drug and supply inventories.
• Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
• Regularly stocked shelves, rotated stock and checked for expired medications.
• Completed new and updated patient profiles, including lists of patient medications.
• Receptively answered customer questions and helped locate desired items in the pharmacy.
• Correctly completed pharmacy paperwork, including daily and weekly reports.
• Prepared medications such as emulsions, liquids, powders and ointments.
• Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
• Hand counted control medications, measured liquids and reconstituted antibiotics.
• Properly compounded and dispensed medications as prescribed by doctors and dentists.
• Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal.
• Provided specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation and high blood pressure.
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
• Checked prescriptions for appropriate dosage, drug interactions, allergies and contraindications before dispensing medications.
• Effectively prioritized tasks and organized workflow to increase efficiency Pharmacist
Albertsons, LLC
August 2001 to February 2009
Baton Rouge
• Managed drug and supply inventories.
• Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
• Regularly stocked shelves, rotated stock and checked for expired medications.
• Properly filled and dispensed an average of 350 prescriptions per day.
• Effectively resolved insurance rejections and other billing issues.
• Completed new and updated patient profiles, including lists of patient medications.
• Received and accurately processed written prescriptions from customers using Rx EVO computer system.
• Receptively answered customer questions and helped locate desired items in the pharmacy.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Checked prescriptions for appropriate dosage, drug interactions, allergies and contraindications before dispensing medications.
• Provided specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation and high blood pressure.
• Properly compounded and dispensed medications as prescribed by doctors and dentists.
• Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
Pharmacist
Kroger - Rockwall, TX
November 1998 to July 2001
• Properly filled and dispensed an average of 275 prescriptions per day.
• Effectively resolved insurance rejections and other billing issues.
• Managed drug and supply inventories.
• Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
• Conducted routine inspections of medication storage locations.
• Performed technical processes required to dispense medications to patients.
• Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
• Receptively answered customer questions and helped locate desired items in the pharmacy.
• Efficiently operated cash register and handled cash, checks, and charge transactions.
• Correctly completed pharmacy paperwork, including daily and weekly reports.
• Verified and labeled prescriptions with the 8 point check.
• Hand counted control medications, measured liquids and reconstituted antibiotics.
• Properly compounded and dispensed medications as prescribed by doctors and dentists.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
• Conducted blood pressure screenings and counseled customers on hypertension. Education
Bachelor's in Pharmacy
University of Louisiana at Monroe - Monroe, LA
August 1994 to May 1997
Bachelor of Science in Chemistry / Zoology
Louisiana Tech University - Ruston, LA
1994
Pharmacy license Louisiana: 016962
Licensed Immunizer: MA003773
CPR Certification: IMP20DYFCYT7
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